Experience

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  Various fast food jobs

  Jan 2011 - Jan 2014

  Various fast food jobs

  Koko's Teriyaki Delivery Driver, Baskin Robbins Shift Leader, Five Guys Burgers & Fries fry cook

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  Target

  Oct 2015 - Apr 2018

  Backroom inventory coordinator

  - My primary area of focus was accurate inventory and organization of high value electronics and appliances.- Delegated and worked with the backroom team to stow all overflow merchandise from the sales floor into our inventory in a timely and accurate manner.

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  Medline industries, lp

  Apr 2018 - Feb 2022

  Senior inventory control coordinator

  - Investigate hospital and clinic inquiries and offset the financial losses and gains of my distribution center.- Performed billing and crediting using SAP software to hospital and clinic accounts based on investigation findings.- Utilized SAP, WMS, Excel, Word, Outlook, and other internal software on Zebra mobile devices.- Conducted scheduled cycle counts.- Trained order pickers about problem items; i.e. items commonly mispicked and/or confusing items. Clarified the Units of Measure and the cost of errors.- Researching gains/losses would include: investigating cycle count discrepancies, looking at unreconciled cost adjustments across various Units of Measure in SAP, analyzing the order picking history by the PO in WMS to find the correct quantities supposed to be picked, when it was picked, where it was picked, and who picked it. Which trucks/loads did product go out on, checked adjacent warehouse locations for mispicks, reached out to the receiving customer to inquire about unreported shortages/overages.- Would work with the QC department to communicate losses/damages or lost inventory- Managed Excel spreadsheets and performed data entry. Managed digital file storage paths for accurate records.- Interfaced with Corporate and local management, along with sales reps on a daily basis.- Trained team members on WMS, SAP, and Medline’s item codes, terminology, and units of measure. Show less

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  Madigan army medical center

  Feb 2022 - Jul 2023

  - Layer 2/3 enterprise network support for a hospital and outlying clinics. Over 7,500 end users and 15,000 devices.- Approximately 350 Ruckus/Brocade Network switches. 48-port, 24-port, and 12-port. Fiber/copper.- Layer 2 support for Aruba wireless access points, and the Aruba controller.- Resolved issues during a recent campus-wide edge switch refresh, and a C2C MAC-auth rollout.- ServiceNow Ticketing, DHCP management, VLAN configurations, VRRP, DNS, VOIP, TCP/IP, Cisco IOS- Ruckus SmartZone, Brocade Network Advisor, SharePoint, Active Directory, Jump Servers- Configure switch interfaces appropriately depending on the device. (POE, STP, VOIP, VLANS, LLDP)- SharePoint documentation for our network equipment, projects, and reservations.- Configuring running and startup switch configurations, updating switch firmware, wiping switches.- Physical installation and removal of switches from racks, physical drop activations, tone/probing runs.- Aside from end user workstations and laptops, other devices that we provide network support for include: VOIP phones, Omnicells, Pyxis machines, ScrubEx machines, Davinci surgery devices, Security Cameras, SpaceLabs Monitors, Phillips Fetal monitoring systems, Genesis EEG machines and other medical devices. Show less • Delivered Tier 2 IT support for an enterprise network consisting of 7,500 end-users and 15,000 devices. • Led and assisted with hardware deployment projects for new devices, by reimaging, configuring peripherals and backing up data to ensure a smooth transition. • Created and updated knowledge base documents for personnel to reference. • Coordinated with MECM administrators to prepare new device models to be supported for reimaging. • Managed vulnerabilities on the network by patching EUDs to maintain compliance with DHA regulations.• Provided support for Office 365, and all its applications. (Outlook/Word/Excel/PowerPoint) • Maintained department’s network drive, consisting of new driver/firmware packages for techs to use when updating computers. • Utilized Active Directory to verify the creation and status of user accounts, along with managing EUDs. • Used remote tools such as RDP/Bomgar to provide remote IT support. • Managed ServiceNow queue to maintain a low number of tickets to prevent backlogging. • Processed DA/MAMC forms for user account access and permissions to mission-critical software. Show less

  • Network Administrator

    May 2022 - Jul 2023

  • Help Desk Support Technician

    Feb 2022 - May 2022
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  Weidner apartment homes

  Jul 2023 - Jan 2024

  It operations specialist

  - Enterprise support for the Corporate Office and all other end users at residential properties across the U.S. Over 2,000 end users and thousands of devices.- UniFi Routers, Switches, WAPs. MDM managed iPhones. Laptops, desktops, AIOs, VOIP phones, Ricoh industrial printers.- Adopting/provisioning network devices, site management, port configurations, VLANS, DNS, VOIP,POE, DHCP, SSH, wireless network configurations, PuTTY/JSON file config changes for sites.- Creating/updating entries in DynDNS and WebTitan for properties. Resolving public IP changes. - SpamTitan mail filter management. Whitelisting URLs, Domains, addresses. Troubleshooting andmonitoring for quarantined/blocked emails for end users. - Zendesk desktop and mobile apps to resolve/transfer tickets.- ConnectWise Agent to remotely manage all end user machines. Run scripts, commands, and manage the Workgroups/Locations of machines.- ScreenConnect to remotely assist end-users.- Exchange Admin Center, Active Directory, Verizon/Apple MDM, Zoom Device Management- EAC to create and manage personal/shared mailboxes and Distribution Groups.- Mailbox delegation to provide Send As and Full Access mailbox permissions for end users.- Active Directory to reset passwords, enable/disable accounts, group/folder permissions, assigningmachines and end users to the correct groups for different access requirements in the domain.- Verizon/Apple MDM to create and manage iPhone and iPads. Verizon MDM commands, groups, setup.- Zoom Device Management to monitor VOIP phones setup at properties.- Monday dashboards/spreadsheets to track projects. MS Office deployments, OS deployments, end user machine replacements/re-assignments, licenses/keys.- Notion and MS Word to create and edit Knowledge Base articles for our IT department.- Draw.io utilized to create maps and network topologies of properties for our Corporate IT database.- BrightGauge, PassPortal, Duo 2FA/Yubikeys, FortiClient/OpenVPN, Deep Freeze Show less

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  Nic global manufacturing solutions.

  Jan 2024 - Apr 2024

  Systems administrator

  - Contributed to the setup of a new permanent network infrastructure for a new facility in Spokane. - Putting together IDF cabinets, installing server blades, installing switches.- Physical WAP installations and cable routing in office spaces and the warehouse.- Conducted self-research and testing of software to find alternatives to some of our current solutions.- MDM for our warehouse scan guns. Honeywell CK65 and Intermec CK3X handhelds running onAndroid and Windows CE 6.1 respectively.- Digital Signage solutions to manage our production monitor screens in all of our locations.- Demonstrated strong multitasking and time management skills- Simultaneously worked on software research, communicated with vendors for testing and quotes,facilitated scheduled downtime for maintenance, visualized data flows in Visio, and consolidated datainto Excel.- Observed and assisted in a semi-annual server patch for a daylight savings time transition.- Using vCenter and BigFix, we staged and installed patches the day prior to downtime.- Performed a graceful shutdown of all our servers in vCenter, to include our ESXi servers.- Rebooted and verified patch installations in a specific order to accommodate our ERP systems and theway some services interact with our manufacturing servers, SQL servers, Lab servers, and shop floormachinery that communicates with our servers.- Some experience with Cisco CLI to configure ports and vlans. I’m confident with Ruckus/Brocade syntax.- Helped administer and configure Meraki MDM for iPads. Show less

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  Cochran, inc

  Aug 2024 - now

  It specialist