Chitralekha Joshi

Experience

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  VB ASSOCIATES - India

  Jan 2008 - Mar 2012

  Bussiness development manager
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  Disha Loharuka Group

  Jan 2012 - Jul 2017

  Real estate

   A deep knowledge of the operations of a customer care department in an organization. Outstanding communication (written and oral) and interpersonal skills enabling one to deal with internal and external customer support professionally. Creative problem solving skills. Good understanding of the current market position of the product to which the customer support service is provided. Capacity to work both as an individual and as a team. Excellent organizational and time management ability. Highly self motivated, willing to learn and quick adaptation to new processes within less time frame. Basic computer knowledge with MS-Office, Outlook and effective browsing skills The generic responsibilities of a Customer support or Customer Care executive  1) To remain as basic point of contact for customers with queries, complaints, feedback’s, requests etc. 2) Ensuring timely and professional responses to all complaints, requests and queries received. 3) Research and compilation of answers for informational requests from customers. 4) Proper recording and scrutiny of the complaints received. Builds relationships within account and expands/develops connection points in other areas of business to identify new business leads and up sell contract business. Develops and maintains positive customer relations in assigned area of responsibility Leads effort to maximize satisfaction, retention and reference ability of customers Resolves conflicts involving scheduling, resources, or technical issues Works with other sales personnel and production teams to provide excellent customer support, relationship management and product delivery Creates a strategic vision and assesses method for client to achieve future state; recognizing patterns within customer issues and recommending solutions. Coaches, mentors and leads in all aspects of client services including: account management, product knowledge, and consultative selling techniques Show less

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  DISHA LOHARUKA INFRATECH PVT LTD

  Jan 2014 - Jul 2017

  CRM & SALES MANAGER
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  DISHA LOHARUKA INFRATECH PVT. LTD

  Jan 2014 - Jun 2016

  CRM & SALES MANAGER
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  Kolte-Patil Developers Limited

  Aug 2017 - now

  Crm Manager