Experience

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  Messenger post media

  Jan 2007 - Jan 2013

  Sport team lead & writer

  While working with Messenger Post Media, I was promoted from Sports Writer to Sports Team Lead blending social media and print products to create award-winning coverage. This role involved assisting in the production and design of 10 Monroe County Post websites. I also generated $10K in revenue by developing high school football and basketball preview sections. Additionally, I recognized as 2013 Monroe County American Legion Sports Reporter of the Year.

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  Catertrax

  Jan 2014 - May 2019

  As a Training & Content Development Specialist, I was responsible for training client leadership on the functionality of newly designed websites. This role involved maintaining responsibility for demonstrating best ordering practices for internal site customers. I also exhibited software services to existing administrators through Back to Basics sessions. I consulted directly with clients on educational assets to meet customer and business requirements. Additionally, I developed resources for customized training sessions according to industry best practices. Key contributions include: • Spearheaded development of menu edit tool training allowing customers to reduce time spent on website updates• Assisted site build specialists develop better websites and facilitated an improved and effective training experience• Ensured websites in Eat & Park Division did not leave CaterTrax courtesy of demonstrating the menu editing tool• Recognized for achieving 95%+ client satisfaction scores each quarter by delivering highly-effective training sessions• Edited internal documentation authored by instructional designers in alignment with internal and external guidelines• Worked with team during pre-launch process (project managers, site builders) and post-launch (support, technology) Show less

  • Training and Content Development Specialist

    Jan 2015 - May 2019

  • Menu Specialist

    Jan 2014 - Jan 2015
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  Omnia partners

  May 2019 - Aug 2021

  Training manager

  Provides leadership as Training Manager responsible for partnering with internal project managers and sales teams to create high-end, customized training solutions for suppliers. Supports training department by delivering e-learning content to be utilized in both private and public sectors. Works with suppliers pre- and post-training to establish content and track progress of respective sales teams. Collaborates with suppliers to provide best practices to sales team leadership with focus on increasing their revenue.• Facilitates training sessions that lead to 93% average growth in revenue for suppliers who use OMNIA Partners’ contract• Partners with industry-leading clients to demonstrate best sales practices, including Fastenal, Grainger, Graybar, Ricoh• Collaborated in partnership with internal sales teams to ensure best practices are presented during all supplier trainings• Created documents for private sector training program, including campaign flyer and training session workflow checklist• Designed effective training for over 25+ suppliers at annual regional summit sessions held throughout the United States• Onboarded employees while training on company policies & procedures and interdepartmental roles & responsibilities• Led e-learning initiatives, including course creation for private / public sector suppliers using Articulate Storyline 360 Show less

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  Vanderbilt university medical center

  Aug 2021 - now

  Clinical trainer

  Serves as Clinical Trainer responsible for training clinical employees on Epic software applications including nurses, therapists, doctors, and medical receptionists. Provides continuing education to current employees on eStar. Focuses on onboarding new employees to various systems used throughout the Medical Center. Organizes personal training calendar including delivering invites and setting up new sessions in Zoom. Maintains responsibility for completing help desk tickets to close out any unanswered questions.• Assisted with development of Care-Partner self-paced course, first of its kind at Vanderbilt University Medical Center• Works cross-functionally with multiple teams in Virtual Training Resources Group to enhance engagements in training • Organizes and updates training department documentation to improve ease of access for learners to use after trainings• Identifies areas of opportunity and implements best practices to drive efficiency and improve the learning experience Show less