Experience

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  Manulife financial

  Jan 2007 - Jan 2007

  Programmer analyst

  - Carefully created database maintenance scripts using SQL and documented all database maintenance changes - Attentively maintained various in-house applications using Microsoft Visual Basic.NET- Productively worked one-on-one with key stake holders to derive business requirements for all Systematic Accrual (in-house application) reports- Effectively generated reports for Systematic Accruals using Microsoft Reporting Services and SQL Server while ensuring current corporate standards were fully met- Thoroughly completed test case matrices and reviewed quality of work for any database development or maintenance related to Reinsurance Systems Show less

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  Scotia capital

  Jan 2008 - Aug 2008

  Associate business analyst

  - Meticulously conducted research and analysis to define business requirements for in-house and vendor based application changes- Enthusiastically performed system integration and regression testing for new application releases ensuring all bugs were eliminated before promoting to production- Creatively produced standard templates for documentation of user requirements and test scripts to be used by other Business Analysts- Efficiently utilized the unified modeling language method to update system components and business processes using concepts such as data-flow and entity relationship diagrams Show less

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  Sun life

  Jul 2009 - now

  In the Agile Delivery Lead role, I am responsible for transforming delivery work within the MarTech Core IT delivery team, acting as a chief of staff within a scaled agile model. This role emphasizes optimizing value flow, aligning processes across teams, and facilitating agile events.• Role Responsibilities: The Agile Delivery Lead acts as a Release Train Engineer, managing operations across agile and waterfall teams, defining objectives, driving standardization, and facilitating scaled agile events. They also mentor on Agile Best Practices and manage the Agile Portfolio Management process. • Collaboration and Leadership: This position requires working closely with various leaders, including Product Owners and Software Engineering Directors, to enhance PM/Agile processes and ensure delivery performance through direct and matrixed reporting.• Key Functions: The role involves coordinating strategies into deliverable outcomes, managing day-to-day operations in a scaled environment, identifying risks, and providing coaching to teams. Additionally, it includes tracking objectives and managing a portfolio of complex deliverables. Show less As a Delivery Manager, I provide IT portfolio and resource management support to internal clients as well as resourcing support for other indirect client portfolios as required. I am also accountable for initiating, planning and enabling project teams residing in multiple locations and manage delivery through their results. Major accountability includes: - Portfolio management - facilitate project estimation, portfolio reporting (status of estimations, demand and supply, and bench management), facilitate continuous improvement ideas, oversight on projects- Resource management - demand plan updates and forecast, bench management, align demand with supply, manage onshore/offshore strategy for staff augmentation, participate in new hire onboarding Show less • Manage client relations to ensure that IT delivery expectations are specified, managed appropriately and met by developing successful partnerships and ongoing communication with clients. • Leading and managing the analysis and development of BA deliverables. Provide comprehensive BA estimates and work plans and coordinate the workload across team members. • Partnering with the application development teams to design the solution, deliver quality solutions to our business partners while ensuring that it will deliver the expected result • Working with business partners to plan, develop, implement and support new/existing applications/processes, by understanding business partner challenges, objectives, and operational aspects of the business that may impact the rollout of a new or revised application/process, through the use of applicable facilitation and analysis approaches, the assessment of alternative solutions and the balancing of risk the business area is willing to accept. • Managing the BSA delivery of large-size projects through initiation, planning, analysis, design, construction, deployment, and post-project review • Leading, mentoring, motivating, supporting, coaching and developing team members and peers by providing training and guidance that is appropriate to their knowledge and skill level, thus maximizing their individual contributions, their professional growth and their ability to function effectively with their colleagues as a team. • Championing the BSA role and practice by actively promoting learning across the team and contributing to the continuous evolution of the practice Show less - Partnered with business and technology areas to ensure the technology and process solutions delivered meet the needs of the business partners using business and risk analysis tools and paying close attention to scope management.- Methodically created and presented business (functional and non-functional) requirements documents to ensure business needs have been captured as expected by the clients.- Successfully completed BA related activities in each phase of the project life cycle while ensuring the budget and estimates were accurately tracked.- Tactfully provided business analysis and technical expertise to projects and individuals, as a consultant and a mentor respectively. Show less - In the process of speedily migrating Sun Life Financials’ Asia website content from the ASP platform to Vignette in a timely fashion in order to meet all deadlines- Tactfully provided Vignette Content Management system training to users - Effectively managing the testing process by creating and executing test cases to ensure business requirements were met- Methodically creating and reviewing business requirements documents to ensure business and development teams are on the same page- Assisted in completing application risk assessment documents to mitigate possible risks on the migration of the Asia websites- Provide weekly status updates to the Team Lead on testing progress Show less

  • Director, Agile Delivery Lead

    Feb 2023 - now

  • Digital Delivery Manager

    Jul 2017 - Jan 2023

  • Senior IT Project Manager/Scrum Master

    Feb 2015 - Jul 2017

  • Project Manager Specialist

    Jan 2014 - Feb 2015

  • Business Systems Consultant

    Apr 2012 - Jul 2014

  • Business Systems Analyst II

    Nov 2009 - Apr 2012

  • Systems Quality Assurance Analyst

    Jul 2009 - Nov 2009