Susan John

Experience

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  Standard Chartered Bank

  Aug 2001 - Dec 2001

  Mngr. Recruitment

  Managed a team of 20 who sourced profiles for the posts of Sales Executive;Payroll administrationPerformance AppraisalTraining new recruits in latest products and promotional schemes

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  Cholayil Group

  Jan 2002 - Dec 2003

  Asst. Manager

  World's largest manufacturer of hand made ayurvedic products.Responsibilities:Human Resource and Administration activities for the manufacturing facilities across IndiaRecruitment in line with the organizational manpower plan Factory HR audits to study the worker welfare program and conducted surprise checks in factories.Organize monthly management review meetingsStudy best practices of fortune 500 organizations and reporting practices relevant to the organization to the management.Implementation of the approved practices across the organizationAchievements:Selected to be the Management Representative and directly reporting to Director, CholayilDeveloped manual for the administration department of the organizationDeveloped Standard Operating Procedure (SOP) for the performance appraisal process in Cholayil and for Factory Office RoutinePreparation of leave rules of the group with respect to both establishments and factoriesSelected for guiding company sponsored employees for MBA program from OUBS, UKSelected to be part of the cross functional team responsible for projects across the organization. Show less

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  HSBC,Doha-Qatar

  Dec 2006 - Dec 2009

  HR Officer

  Management Information OfficerProviding Management with various information through the following reports-MIL, Ministry of Labour ,HORIS, Training Data for Dubai, Diversity, Global Metrics, Mancom, Key Risk Indicators, IT MetricsPreparation of Compensation & Benefits related reports - Month-End Balancing of HR accounts, Surprise Balancing, Salaries & Expenses Claims for various depts. -FPS,NRI,GBAINUK,PVT BNKG,Administrator for HSBC, Qatar for the Learning Management System and Skillsoft SystemManagement of Enterprise Learning SystemMaintain a check on staff accounts for excess inward and outward cash flowMaintain a check on CAMP alertsPreparation of salary confirmations of staffPreparation of adhoc reports as required by businessPreparation of final settlements of staffLearning & Development OfficerLiaising with various departments to understand their training requirements.Devising training plans and co-ordination of training programs as scheduled.Design and Preparation of course materials.Ensures processes and procedures are in line with Group practices as an Audit champion.Preparation of MIS reports and submission to Management.Tracking Key Risk Indicators (KRI"s) for main training programs.Involved in Employee Engagement and corporate responsibility initiatives.Maintenance of training costs of the bank.Fire Marshall for the deptMaintenance of training inventory.Mentoring & coaching of Qatari colleagues.Recruitment OfficerAnalysis of manpower requirement dept-wise and attritionScreening of applications and selection through conduct of tests.Interview and preparation of final offer.Conduct of orientation for new recruits.Preparation of MIS reports as required. Show less

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  Shell

  Jan 2010 - Jul 2016

  HR Business Partner

  Employee Relations for a client population of 1200 employees- production, technology &HSSE.Independently handle all issues of clients from on boarding to off boarding.Certified Lean PractitionerFocal point for major projects- MOR, Merit review cycle,CEP, Business planning,al Khor Housing etcDepartment Safety Representative

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  Doha International Family Institute (DIFI)

  Sept 2016 - Nov 2020

  Supported in reviewing the organisational and advocacy strategy.Advocated for the inclusion of organisational mandate within the strategic map of QFStrategic Business Planning -preparation of BP, scorecard and annual reportsTracking project delivery & project reporting.Review of Dept project deliverables and provide feedback to Executive Director.Support Executive Director in strategic decision-making and provide ad-hoc reports & analysis such as org structure, legal documents, 5 year strategic plan, financial transactions.Quality Management- Assisted in creation of Quality Policy, Quality Manual, procedures & work instructions for Research, Policy, Communications & Operations departments.Risk Management - Risk Register, Risk assessment of projects & events and provide feedback to Executive Director.Conduct post-event assessments and update existing procedures based on lessons learned & best practices. Setting up PMO- Created project management templates fit for DIFI use and coach staff on the implementation of the sameConduct root cause analysis on issues, propose solutions & submit investigation reportsReview of documents, reports, projects of departments and provide feedback to EDFollow up on critical action items with respective department headsSupport management in Conference planning activities, creation of RACI and follow up on timely implementation of deliverables Support Director of Operations in general admin & HR matters Show less

  • Head of Programs & Follow Up

    Sept 2016 - Nov 2020

  • Head of Programs & Follow Up

    Sept 2016 - Sept 2016