Anett Hegedüs

Anett hegedüs

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location of Anett HegedüsBudapest, Budapest, Hungary
Phone number of Anett Hegedüs+91 xxxx xxxxx
Followers of Anett Hegedüs52 followers
  • Timeline

    Jul 2012 - now

    2nd lvl RDM Specialist

    Hewlett-Packard
    Budapest
    Current Company
    Jun 2016 - now

    Release Coordinator

    Deutsche Telekom IT Solutions HU
    Budapest, Hungary
  • About me

    Release Control Manager at Deutsche Telekom IT Solutions HU

  • Education

    • Debreceni egyetem

      2010 - 2012
      Bachelor’s degree english language and literature, general
  • Experience

    • Hewlett-packard

      Jul 2012 - now

      Position: 2nd Lvl RDM Specialist. Supporting in German and English.Main assignments: - Active Directory administration- Lotus Notes and MS Office support- Handling of incoming Service Requests advanced technical support Position: RDM Specialist Supporting in German and English.Main assignments: Server Profile maintenance, Print-server administration advanced technical support Position: RDM Specialist. Supporting in German, English and Hungarian.Main assignments: - Handling priority tickets- Advanced technical support (Windows registry, software maintenance, MS Office support) Position: 1st Level Technical Support Analyst. Supporting in German, English and Hungarian.Main assignments: - Handling incoming calls and e-mails - Training and mentoring, preparation of training materials- Handling major incidents and master tickets.

      • 2nd lvl RDM Specialist

        Jul 2015 - now
      • RDM Specialist

        May 2015 - Jul 2015
      • RDM Specialist

        May 2014 - Apr 2015
      • 1st Level Technical Support Analyst

        Jul 2012 - May 2014
    • Deutsche telekom it solutions hu

      Jun 2016 - now

      Coordinating the monthly release cycle on ServiceNow platform- Yearly planning of the release cycle- Collaboration and coordination for Operations, Developement and Testing teams- Documentation management Managing an internal application:- Change management- Financial Management of the application- Communication between Application management, Developement and Middleware Teams- Incident & Service Request Management- Release Management 2nd level support of an internal application. - Management of incoming Incident Tickets und Service Requests- Change management (creating and supervising changes)

      • Release Coordinator

        Aug 2021 - now
      • Operations Manager

        Jul 2017 - Jun 2023
      • Technical Specialist

        Jun 2016 - Jul 2017
  • Licenses & Certifications

    • Itil® foundation certificate in it service management

      Peoplecert
      Aug 2018