Anett Hegedüs

Experience

• 

  Hewlett-Packard

  Jul 2012 - now

  Position: 2nd Lvl RDM Specialist. Supporting in German and English.Main assignments: - Active Directory administration- Lotus Notes and MS Office support- Handling of incoming Service Requests advanced technical support Position: RDM Specialist Supporting in German and English.Main assignments: Server Profile maintenance, Print-server administration advanced technical support Position: RDM Specialist. Supporting in German, English and Hungarian.Main assignments: - Handling priority tickets- Advanced technical support (Windows registry, software maintenance, MS Office support) Position: 1st Level Technical Support Analyst. Supporting in German, English and Hungarian.Main assignments: - Handling incoming calls and e-mails - Training and mentoring, preparation of training materials- Handling major incidents and master tickets.

  • 2nd lvl RDM Specialist

    Jul 2015 - now

  • RDM Specialist

    May 2015 - Jul 2015

  • RDM Specialist

    May 2014 - Apr 2015

  • 1st Level Technical Support Analyst

    Jul 2012 - May 2014
• 

  Deutsche Telekom IT Solutions HU

  Jun 2016 - now

  Coordinating the monthly release cycle on ServiceNow platform- Yearly planning of the release cycle- Collaboration and coordination for Operations, Developement and Testing teams- Documentation management Managing an internal application:- Change management- Financial Management of the application- Communication between Application management, Developement and Middleware Teams- Incident & Service Request Management- Release Management 2nd level support of an internal application. - Management of incoming Incident Tickets und Service Requests- Change management (creating and supervising changes)

  • Release Coordinator

    Aug 2021 - now

  • Operations Manager

    Jul 2017 - Jun 2023

  • Technical Specialist

    Jun 2016 - Jul 2017