Experience

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  Tata consultancy services

  Nov 2010 - Mar 2013

  Systems engineer

  Project Sector: Banking and Finance, Consumer Electronics and SoftwareContributed to the seamless handover of products and services of credit card data transition during the Bank of America-Merrill Lynch acquisition phase through quality analysis of the systems.Planned and executed quality metrics on the customer support pages for Apple client which increased the customer satisfaction index by 20%.

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  Idrive software india pvt ltd

  Apr 2013 - Jun 2015

  Software qa engineer

  Project Sector: Cloud Backup Software, Mobile AppsWorked with Client Managers to understand and analyze the requirements and presented the user stories to the design team so as to design and deliver solutions as per client needs.Increased customer retention by reducing customer incidents through collaboration with a multidisciplinary team of developers, testers and support to validate the flagship product.Developed relationships with partners and users to drive content and opportunity for each subsequent version release through grooming, reviews, and retrospective meetings.Analyzed and improved the quality and performance of over 30 product version releases and solution patch‑ups. Show less

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  Avaya

  Jul 2015 - Mar 2018

  Product owner

  Project Sector: SaaS, Videotelephony Enterprise SoftwareRemoved project bottleneck through management of team expectations, process management, and task assignment based on area of expertise in the SCRUM team.Optimized the SCRUM process by clearly defining team roles and optimizing task allocation according to expertise, resulting in increased project delivery speed.

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  Evolent health

  Jun 2018 - Feb 2019

  Product owner

  Project Sector: Health InsuranceOverhauled the obsolete legacy source code by 55% and fine‑tuned performance improvements by leading the digital transformation project of the flagship product.Assessed user feedback to build an MVP and lead initiatives for production releases by conducting A/B testing to grow user base and overall user satisfaction.Created a shared brain across larger teams of engineers to empower independent decision‑making.

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  Pitney bowes

  Apr 2019 - Sept 2019

  Product owner

  Project Sector: e-Commerce, Shipping and LogisticsPrioritized requirements based on the product roadmap and set realistic expectations in regard to development, acceptance criteria, and the timeline for the successful completion of the product.Improved customer retention and streamlined business processes by validating product usability and reduced release times by 62%.Planned and improved sprint cycles together with different stakeholders and the SCRUM team by leading the automation of the regression test cases for iterative product delivery cycles.Supported the development team with any questions in regard to the product.Managed all aspects of in‑life products, including customer feedback analysis and retrospective meetings. Show less

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  Wiser solutions, inc.

  Nov 2022 - Jul 2024

  Product manager

  Sector: B2B e-commerce, Retail, FMCGAs a Product Manager and Product Owner, I have been involved in the complete lifecycle of the product, from its conception to its execution using the Outcome-Driven Innovation (ODI) process and Jobs-to-be-Done (JTBD) model.My main responsibilities include:Managed and prioritized the discovery process for new product features by engaging directly with customers to understand their pain points, collaborating closely with the design team to conceptualize solutions, and leading the 3D process of discovery, design, and delivery with internal stakeholders.Enhanced the SCRUM process by integrating design reviews between 'In Review' and 'QA' stages, ensuring high fidelity between implemented features and original Figma designs, which improved the accuracy of feature implementations through meticulous prioritization of design and development tasks.Collaborated with the marketing team to create and execute email campaigns for new features, driving adoption and strategically prioritizing efforts based on analytics insights and customer feedback to continuously refine product offerings.Orchestrated a roadshow for the launch of new features in a digital shelf intelligence product, providing hands-on experiences to global brands, with a focus on prioritizing key markets and opportunities for maximum feature adoption and customer engagement.Restructured and redesigned a promotional intelligence product, enhancing functionality and user experience, which expanded market reach and boosted user satisfaction across French brands and retailers, prioritizing user-centric design principles throughout the redesign process.Conducted detailed market and competitor analyses for a promotional intelligence tool using strategic frameworks, effectively positioning it in a competitive French market and enhancing market differentiation by focusing on key competitive advantages. Show less