Experience

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  Flagship facility services, inc.

  Apr 2007 - Nov 2008

  Senior project manager

  Oversee 8 employees and three departments in daily operations for the commercial maintenance departments- Facilities, Painting & Construction (T.I. and new) including but not limited to; Coordinate weekly projects, Compose estimates, Supervise & coordinate all subcontractors, Conduct site meetings with building inspectors, clients and designers, Run safety and manager meetings Oversee three departments in daily office responsibilities including but not limited to; Create and deliver proposals, Create excel spreadsheets to fit multiple needs, Daily use of Computerized work order system, Daily use of CRM programAudit customer accounts, Audit department P & L statements. Create solutions and/or improvements, Review receipts, labor hours and work orders daily and again before billingIncrease business sales for departments through Networking, Client follow up, satisfaction and referrals, Cold visits and calls to prospective clientsInternal and external customer service, Handle customer complaints, resolve and correct issuesConduct interviews, Employee evaluationsEstimate and Order necessary materials for projects from blue prints and visual inspectionsPerform painting, maintenance, and construction services including but not limited to electrical, plumbing and carpentry Show less

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  Skill-supply

  Nov 2008 - Jan 2011

  Marketing & account manager

  Develop, strengthen & maintain loyal and lasting relationships with companies that could benefit from the services our company provided. Accomplished by the practice of networking, visiting, calling and following up with prospective and existing clientele, as well as implementing customized strategies to create introductory dialogue. Cultivating friendships, being dependable, genuine, and consistent. In turn fostering client satisfaction leading to referrals and loyaltyRecruit, screen, test and interview all prospective applicants for construction, clerical, managerial, and technical positions both temporary and permanentMaintain memberships and actively participate with associations. Maintain social media sites including the company website blog, Facebook, LinkedIn and Twitter accountsAttend workshops and classes relevant to our customers' needsUpdate and Maintain SalesForce account for AZ and NM offices Show less

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  Town of gilbert

  May 2013 - Oct 2014

  Building maintenance with parks department
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  Cottonwoods crossing

  Sept 2013 - Aug 2015

  Secretary, homeowners association
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  Worldpay

  Oct 2014 - Nov 2018

  Supervised 15 (5 local, 10 out of state) Sales Associates serving national chains across the United State to provide high levels of satisfaction and to reduce B2B attrition. Worked with Senior leadership to implement new B2B retention strategies. Traveled between AZ and Colorado* Conducted in-depth analysis of merchant account activities to identify at-risk accounts and developed personalized retention strategies that addressed specific merchant needs* Defined key accounts, worked cross functionally with business partners and created innovative campaigns to reduce merchant attrition and drive merchant satisfaction through various initiatives.* Collaborated with cross-functional teams including sales, customer service, and technical support to ensure a cohesive and comprehensive approach to merchant retention* Developed and implemented compensation plans to create a performance driven environment* Led talent development objectives, leading staffing, recruitment, and retention for 15 employees.* Used analytics to understand trends with reseller partner base to protect and maintain processing revenue margins for Worldpay and the partner* Decreased revenue compression from 22% to 11%.* Developed a high performing team through strong coaching, improving attainment to 113% against goal* Contributed to the development and refinement of retention policies and procedures, promoting a culture of continuous improvement and customer centric focus within the organization * Delivered monthly presentations to senior leaders on business performance. Show less Worked with National Chains and small businesses on payment accepting strategies. My approach combined innovative sales strategies with a deep understanding of client needs, fostering both growth and client satisfaction.* Established and nurtured strong relationships with a portfolio of key merchant clients, resulting in improved satisfaction scores and a significant reduction in account closures* Worked in start-up environment, created new processes to eliminate friction, increase clarity of responsibilities and achieve strategic goals * Spearheaded merchant retention initiatives, successfully reducing churn by 15% through targeted relationship management and strategic problem-solving * Leveraging my strong interpersonal skills and strategic problem solving abilities, I successfully fostered team unity and resolved internal conflicts, creating a harmonious and collaborative work environment which helped lead to my quick advancement to management* Implemented feedback mechanisms and regularly consulted with merchants to understand their challenges and needs, leading to the development of tailored financial solutions Show less

  • Leader, Merchant Retention

    Apr 2015 - Nov 2018

  • Merchant Liaison

    Oct 2014 - Apr 2015
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  Cottonwood crossing

  Aug 2015 - Aug 2017

  Vice president, homeowners association
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  Givingstone referrals

  Oct 2018 - now

  Real estate agent

  Connecting buyers and sellers with trusted real estate agents across the country and donating half my earnings at closing to any charity of the clients choice. Real Estate agent with Roosted Referral Brokerage in the State of Arizona. Licensed since 2018. Over the years I have connected with trustworthy and knowledgeable agents across the country so that I can help friends and family in every state find the right real estate agent to work with when buying or selling property throughout the United States. Residential and Commercial. Show less

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  R&d property solutions

  Aug 2020 - Jun 2022

  Project manager

  Served key role in propelling business growth and productivity with management of project execution and performance management of 7 in-house tradesmen. Oversaw project operations to strengthen sales, logistics, inventory, scheduling, training, and people development. Consistently surpassed time goals while maintaining an assigned project budget. * Led 7 tradesmen across greater NW Arkansas in repair, contract work and remodeling of 5 apartment complexes and over 20 residential homes. * Recruited, trained and held all tradesmen accountable to company standards. * Headed the completion of renovation for 5 apartment complexes with a total of 60 units * Managed real estate portfolio of over 3 million * Helped build the home inspection line of business for Ambassador Home Maintenance. This new line of revenue helped produce $2,000 of monthly revenue in 2020* Estimated, negotiated/sold and managed the renovation of 20 single family home renovation projects from inception to completion. Show less

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  Habitat for humanity of washington county

  Jun 2022 - now

  Construction manager

  Oversee the development of community-based construction projects. Work closely with operational leadership to prepare and execute strategies for increased production, donations and community engagement. Collaborate with community leaders and work within tight budgets to achieve impactful results. Responsibilities also include ensuring compliance with environment and safety standards, sourcing materials, and engaging with donors and stakeholders* Oversee the construction projects for residential home builds from the ground up, to help support families in need * Created the first affiliated home repair program in NW Arkansas. Focused on serving families in need and that could not otherwise have home repairs completed* Drive continuous relationship building tactics to earn donations and supplies through key partnership in NW Arkansas * Lead civic and community relationships with local governments to streamline processes and procedures within the building process* Lead local volunteer base across NW Arkansas to schedule, train, and promote building homes of for families in need * Drive local adoption of building methods that are time saving, energy efficient and long lasting * Build relationships with local business owners and city leaders to assist in recruiting volunteers and generating donations Show less