Experience

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  Impact infotech pvt. ltd. - india

  Oct 2017 - Apr 2019

  Desktop support engineer

  Worked as Desktop Support Engineer. Address user tickets regarding software & hardware.Installing and maintaining hardware and computer peripheralsInstallation of printer, scanners

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  Aforeserve.com ltd

  Apr 2019 - Mar 2020

  Remote support engineer

  Worked as Remote Support Engineer.To support daily technical support activities for desktop, data, and server management.Expertly install, configure, monitor & troubleshoots PCs & related Hardware on all OS platforms.Conduct remote desktop troubleshoot of end-users along with documentation ticket maintenanceReplacing desktops and ensures data & application restoration & recovery.Installation of printer, scanners.Upgradation of software or hardware Interact with staff on desktop problems and their resolutionWorks with vendor support contacts to resolve technical & PC warranty issues Show less

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  Cms it services

  Mar 2020 - Dec 2020

  Senior customer support engineer

  Worked as Senior Customer Support Engineer.Handle daily technical support activities on desktop support and data network.Provided technical support, including identifying problem incidents with their subsequent resolution.Server migration to the latest operating system.Creating & updating network shares, adding permissions for software & groups.Upgradation of softwares and hardwares.Providing basic training in computer operation and management.To set up and test desktop computer peripheralsResearching, diagnosing, troubleshooting, and identifying solutions to resolve system issuesMaintain technical documentation in association with other functional departmentsTest computers to ensure proper functioning of computer systems.Train end users on usage of computer hardware and software.Assisted in installation & updating of software as well as the setup & trouble shooting of all equipment. Show less