
Timeline
About me
Europe Workplace Initiatives Manager-Client Account at JLL
Education

Eyuboglu high school
1994 - 1997High school
Bilkent university
1997 - 2002Bachelor’s degree hospitality administration/management
Experience

Edpa usa inc.
Mar 2003 - Dec 2007Logistics coordinator• Following up of the US customers’ fabric orders from the initial placing of the orders to final delivery.• Researching suitable suppliers according to the specifications of customer orders.• Analyzing supplier quotations according to their quality, terms of delivery and service.• Price negotiations according to requested specifications of the orders. • Managing production control and critical path with suppliers.• Negotiating lead times with all involved suppliers maintaining the predetermined lead times for orders. • Organizing and directing quality control team for the inspection of ready goods. • Sharing quality results and problems with US head office and informing suppliers about the inspection results and comments of the production. • Organizing shipment of the goods, instructing suppliers for the goods’ dispatch details keeping US head office informed at all times.Calculating volumes for effective container loadings and performing cost calculations for efficient air shipments. • Preparing order based, production based, lead time based and shipment based reports for the senior management. Show less

Nilfisk
Jan 2008 - Dec 2008Foreign trade and logistic services responsible• Planning and controlling of stock levels and movements of materials.• Organizing and leading monthly & annual legal census stock. Managing inventory and stock levels according to the sales of the materials. Managing orders of machines’ spare parts• Determining the purchasing volumes with analyzing past records and actual conditions.• Preparing annual and monthly sales, import and stock reports for the senior management.• Placing orders to the head office after analyzing stock levels and domestic/export sales of sales department. • Following up for all import and export trading including their paperwork. • Coordinating customs operations, transportation period, insurance policy, import/export payments. • Coordinating the correct allocation of imported goods and transferring them to their right locations after clearing from the customs. • Organization of transit-trade of goods in bonded warehouses. • Controlling imported machines’ certificates, including informing consultants about each machine’s legally required documents. • Price negotiations for selecting the right transportation company for the effective and efficient shipments. Show less

Jll
Dec 2008 - now• End-to-end program management of Europe region-wide workplace/facilities initiatives • Be the trusted face of Initiatives/EX to Europe Clients and site teams• Be the integrator for all EX/ Facilities/ Other functional initiatives for the Clients and site teams• Ensure continuous improvement across the region via rigorous deployment of initiatives to foster a more personal and enhanced level of service at every touch point• Support/Drive Innovation program in the region as needed• Coach and mentor the Facility Management organization• Sustainable quality of site leadership and service delivery across the region• Develop programs to realize change, including communications, training, launch plans, JLL actions, reporting of results, etc.• Run several high-impact programs simultaneously, leveraging a network of site and functional contacts Show less Responsible for leading the service delivery of the defined scope of work to Global client with General office in Turkey & Azerbaijan .People Management* Provide leadership for site Facility team* Nurture an environment conducive to good teamwork and co-operation among colleaguesClient Management* Maintain role as primary contact for service requests generated by the client’s staff. Proactively meet with Client’s local Management on scheduled basis. Communicate regularly with the client’s Management and staff, providing necessary support and information on the status of all areas under her managementContracts Management* In conjunction with the Regional and Global Purchasing competitively bid and prepare all service contracts to assure high quality and cost effective services. Assemble and analyse contract bids, submit recommendations and prepare the standard form contract agreement for execution * Legal / Ethic / Conduct Manual compliance Site Operations Management* Report critical & Key performance measurements & achieve targets * Complete all required audits and CSA’S and achieve targets* Provide a responsive and pro-active service via seamless interface with all involved parties * Understand all aspects of any lease/licences that may impact the operation of the propertyHealth and Safety Management * Ensure that the site meets all legal and Client required H&S regulations and all defined services are completed in accordance with all operating procedures, statutory requirements, and within the Health and Safety guidelines* Ensure that all JLL staff and contractors are working in compliance with H&S regulationsFinance Management * Ensure that the site meets all financial targets and control requirements* Ensure saving opportunities identified and implemented on local/ regional levelVendor Management * Ensure that vendor’s performance meets the Contractual agreements, SLA’s, meet the standards, KPI / legal requirements Show less • Implement policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities for 114 Branches and 363 standalone ATMs in Marmara Region.• Develop a strong customer focused service in line with JLL’s and the Client’s expectations• Lead staffs and suppliers in the positive response to the concerns and needs of the employees.• Deliver client satisfaction, manage issue resolution• Develop a strong and positive relationship with both local and regional clients• Responsible for budget management, monthly accruals and variance reporting• Deliver the contracted services compliant with legal, statutory requirements and governance. Implement, document and manage best practice process and procedure across the retail branches.• Support plannıng and communication of engineering services for the required sites• Management and service delivery of work orders• Operational management of internal and external service delivery teams, ensuring quality of services provided are continually improved and exceed customer expectations• Ensure value for money is achieved through robust management of suppliers and measurement of performance via contracted SLAs and KPIs• Ensure all Critical Environment (CEM) and EHS requirements are met• Ensure disaster recovering and business continuity plans are implemented and maintained• Ensure a property risk management program including audits is implemented and maintained Show less • Single point of escalation with overall responsibility for service delivery to client• Ensuring that goods/services are available and consistent with the internal requirements, policies and procedures of client and JLL • Vendor management for vending services, cleaning services and support staff, reception, security and floor lady services at client site.• Vendor/Contract management to provide direct and effective contribution, control and support to vendor service delivery on site. • Service Score Card and KPI evaluation and performance management of vendors. • Conducting financial and budget management of the site and ensuring all services provided are within budget.• Car fleet management, including leasing operations and cost negotiations on behalf of client.• Capital assets and site facility procurement at client site • Conducting EHS Audits and Cleaning Audits• Ensuring all EHS requirements are in place at client site• Responsible for keeping and ensuring site Business Continuity Plan and emergency management• Responsible for Environmental Compliance (waste & recycling) and Sustainability Projects• Internal sample room and external warehouse management, regular stock controls and tracking• Import and Export applications of client samples Show less o Managing the bidding process incl. negotiating vendors on annual/project/event basis. o Sourcing of new vendors and collecting quotations for the existing goods/services, comparing them with the existing vendors and reporting Regional Sourcing Manager.o Evaluating the vendors thru monthly scorecards, reporting the results to the regional management, leading weekly and monthly vendor meetings to evaluate the vendors’ existing goods/services at site. o Creating purchase order form requisition, assuring data quality, communicating purchase orders to the vendors, following up for the delivery of goods/services and payments. Communicating the price/ delivery date changes to the affected parties. Escalating issues to the relevant Sourcing manager and/or Accounts Payable.o Preparing and sending monthly reports to regional Procurement Team at Warsaw.o Ensuring goods/services are available and continuous with the internal requirements of client and JLL.o Coordinating catering and cleaning services, including evaluating surveys, assisting the vendors, implementing proper action plans; giving feedback to the vendors based on the clients’ demands; organizing special events, reporting quarterly cleaning audits to regional management.o Leading trainings for JLL contractors and organizing yearly training program for the staff. o Supervising and conducting site cleaning/security/EHS audits. Attending mandatory training programs, ensuring site operations flow up to the client requirements. o Work orders management, coordinating internal organization and client maintenance and repair demands and conference room requestso Preparing monthly/yearly purchasing reports for adequate forecasting for the upcoming period..o Preparing capital project documents and following up with related authorization requests; including Capital Funding Requests, HS&E Risk Screens, Authorization of Expenditure, Recommendation of Charge. Show less
Europe Workplace Initiatives Manager
Feb 2022 - nowHub Facility Manager Turkey&Caucasus&Israel-Client Account
Jan 2018 - Feb 2022Hub Facility Manager Turkey&Caucasus-Client Account
Apr 2016 - Jan 2018Regional Facilities Manager-Client Account
Mar 2015 - Apr 2016Facilities Coordinator-Client Account
May 2010 - Mar 2015Purchasing & Facilities Coordinator-Client Account
Dec 2008 - May 2010
Licenses & Certifications
- View certificate

Managing stress for positive change
LinkedinMar 2021 - View certificate

Managing employee performance problems
LinkedinDec 2020 - View certificate

Communication within teams
LinkedinJun 2021 - View certificate

Customer experience leadership
LinkedinFeb 2022 - View certificate

Unconscious bias
LinkedinDec 2020 - View certificate

Motivating and engaging employees
LinkedinJun 2021 - View certificate

Communicating about culturally sensitive issues
LinkedinOct 2020 - View certificate

Having difficult conversations: a guide for managers
LinkedinSept 2020 - View certificate

Foundations of performance management
LinkedinDec 2020 - View certificate

Communicating with empathy
LinkedinSept 2020
Languages
- enEnglish
- itItalian
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