Experience

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  Eds

  Jan 2000 - Jan 2003

  Business group general manager

  Overall account responsibility for the delivery of application services, business process outsourcing (billing) and infrastructure services for several of Telecom’s largest business units, covering over 4500 customers, spread nationwide.

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  Westpac new zealand limited

  Jan 2003 - Jan 2004

  Channel manager

  The role focused on managing the mature telephone banking channel, enhancing and maintaining the system, with the responsibility to review its strategic direction and to lead the thinking around new technological advancements such as mobile banking and text alerting.

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  Westpac banking group nz

  Jan 2004 - Jan 2006

  Commercial manager

  I provided a specialist capability for negotiating and governing high value, high risk, complex IT outsourcing contracts.

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  Westpac banking corporation

  Jan 2006 - Jan 2008

  Senior systems manager

  The role was responsible for providing overall management of all aspects of applications systems development, enhancements, IT support, maintenance and risk management, including budgetary responsibility, within the Midrange application portfolio.

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  Ministry of justice

  May 2008 - Apr 2013

  The role was accountable for the provision of technology leadership (including operations, applications development and maintenance, project delivery, enterprise architecture and security), through participating in the Ministry’s strategic development and governance processes and facilitating the development of an integrated technology strategy, whilst ensuring alignment to Justice Sector technology directions and standards. MoJ is a large complex organisation with over 120 sites, we service over 5600 desktops, 6500 handsets, run 2 call centres and numerous websites, some services are also expected to run 24/7. Show less Reporting to the GM ICT Services, the role was responsible for service delivery ensuring overall and integrated management of customer service, quality and risk management. It was also responsible for providing all users of the Ministry’s technology systems with the technology facilities and help services that enable them to meet the requirements of their roles. The function ensured that all existing systems and technology assets were supported and supportable, ensuring capacity, continuity and protection were assured. Show less

  • General Manager, ICT Services

    Dec 2008 - Apr 2013

  • Manager, Service Delivery and User Support

    May 2008 - Dec 2008
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  Talent2

  May 2013 - Sept 2014

  Director, novopay programme rescue

  Took up a request from the Ministry of Education to join a joint programme rescue team to bring the troubled teachers payroll into a stable state. Joined their service provider Talent2 in a leadership role, introduced as part of the activity to remediate, recover and bring stability to the service, responsible for finance, payroll processing and IT. Part of the team to successfully renegotiate the return of the contract to the Ministry. The teachers' payroll system is responsible for paying over 110,000 teachers; Novopay is the largest single payroll systems in the Southern Hemisphere. Show less

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  Education payroll limited

  Oct 2014 - May 2015

  Cio

  Joined the Ministry of Education from Talent2 as a Programme Director with the first assignment being to head up IT for the new crown owned entity EPL who were now responsible for managing the newly transitioned Novopay system.

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  Ministry of education of new zealand

  Jun 2015 - Jul 2019

  Programme director

  o Led various programmes in my time at the Ministry, most notably led the development and delivery of a major strategic information and data transformation programme for the Education System. o Successfully led a high profile multi-year and multi million dollar programme. Delivering the data/information management and business intelligence transformation Programme Business Case (Gateway monitored) budget bid through Budget 17, supporting the SRO in meetings with the Minister and Central Agencieso Led the Detailed Business Case budget bid for Budget 18. I delivered critical early-stage programme and project initiatives. These early-stage initiatives were focused on looking for innovative opportunities to deliver real value and innovation to end users including teachers. Early deliverables included business change management to support staff to move to a new way of working, new operating model design, information strategy development including business processes, governance model and requirements gathering for several initiatives using user centric design and agile practices. Agile development practices have been successfully introduced to the Ministry’s newly developed data warehouse team. Show less

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  Ministry of primary industries - te uru rākau – nz forest service

  Aug 2019 - Jun 2023

  Programme director

  • Leading the Forestry ETS Transformation programme, delivering the largest amendments to the regulations for the Climate Change Response Act 2002 since its inception.• The programme is delivering o the regulatory changes and working to operationalise the new legislation and associated regulations so that forestry ETS services can be delivered when the legislation goes live 1st January 2023. o A new core technology platformo All associated business change activity including, a new operating model for the service; new organisational structure to support the service, as well as associated cultural change activities; all education and training for both internal and external participants; new policies, processes and procedures. Show less

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  Education payroll – rārangi utu ā-mātauranga

  Aug 2023 - now

  Gm, service development

  Rārangi Utu ā-Mātauranga - Education Payroll Limited (EPL) is a core part of New Zealand’s education sector, delivering an accurate, timely and secure payroll for the people at the heart of our education system – teachers and support staff. In this role, I lead multi disciplinary teams who are responsible for developing and implementing product and service propositions to ensure we continuallydeliver great experiences and value for teachers and support staff.