Experience

• 

  Les deux tours marrakech

  Sept 2008 - Dec 2008

  Front office receptionist
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  Amanjena

  Aug 2009 - Apr 2011

  Front office cashier & night auditor

  - Processing invoices & preparing Bills- Reconciliation accounts & rooms discrepancy- Running accounting operations smoothly- Handling foreign exchange- Balance the cash drawer and log receipts- Monitoring and completing credit limit report- Investigate and resolve out-of-balance accounts- Dealing with accurate financial records and ledgers- Preparing reports for the financial department - Complete all EOD tasks

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  Palm plaza marrakech hotel & spa

  May 2011 - Feb 2012

  Front office receptionist

  - Check-in & great incoming guests- Handling Guest Inquiries and Complaints- Answering Phones & handling wake up calls- Process Payments & guests check-out

• 

  Palmeraie hotels & resorts - palmeraie golf palace & hôtel du golf

  Feb 2013 - May 2018

  Front office receptionist

  - Perform all check-in and check-out tasks- Manage online and phone reservations- Inform customers about hotel amenities- Assigning rooms , extending stays & processing room moves- Respond to client's complaints in a timely and professional manner- Liaise with housekeeping staff to ensure all rooms are clean- Confirm group reservations and arrange personalized services for VIP customers and event attendees- Upsell additional facilities and services- Maintain updated records of bookings and payments Show less

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  Mercure rif nador

  Aug 2018 - Nov 2018

  Receptionist acting front office assistant manager

  - Welcome guests and foster customer loyalty through a friendly manner and according to standards and conveniences.- Assist Front Office Manager in supervising daily front desk activities according to the established guidelines- Resolve guest issues and enquiries to ensure guest satisfaction- Oversee and supervise guest arrivals and departures - Review arrival list and VIPs to check room allocations, amenities and special requests.

• 

  Mogador hotels & resorts

  Nov 2018 - Jun 2021

  Front office manager

  - Managing and training the Front Office staff - Ensuring the front desk provides a professional and friendly service for guests- Dealing with guest's complaints and enquiries- Scheduling staff Duties- Liaise with other departments such as housekeeping, F&B to maintain follow-up on guest's requiries and preferences- Assure duty manager- Ensure that daily operations are provided in a professional manner

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  Dakhla hospitality group

  Jun 2021 - Aug 2021

  Front office manager
• 

  Borj des cascades hotel

  Sept 2021 - Jun 2023

  Room division manager in charge of hotel commercial activities
• 

  Le riad monceau

  Nov 2023 - Dec 2023

  Hotel manager
• 

  Confidentiel

  Jan 2024 - now

  Contracting manager