Talk to sales Try for Free
Zakaria El Aiboud

Zakaria El Aiboud

Front Office Receptionist

Followers of Zakaria El Aiboud828 followers
location of Zakaria El AiboudMarrakesh, Marrakesh-Safi, Morocco

Connect with Zakaria El Aiboud to Send Message

Connect

Connect with Zakaria El Aiboud to Send Message

Connect

  • Timeline

  • About me

    Contracting Manager chez Confidentiel

  • Education

    • Institut spécialisé de l'hôtellerie et la restauration

      2006 - 2008
      Technicien spécialisé gestion hôtelière majorant

    • Faculté des Sciences Juridiques, Économiques et Sociales

      2008 - 2009
      Licence professionnelle Management hôtelier

  • Experience

    • Les Deux Tours Marrakech

      Sept 2008 - Dec 2008
      Front Office Receptionist

    • AMANJENA

      Aug 2009 - Apr 2011
      Front office cashier & Night auditor

      - Processing invoices & preparing Bills- Reconciliation accounts & rooms discrepancy- Running accounting operations smoothly- Handling foreign exchange- Balance the cash drawer and log receipts- Monitoring and completing credit limit report- Investigate and resolve out-of-balance accounts- Dealing with accurate financial records and ledgers- Preparing reports for the financial department - Complete all EOD tasks

    • Palm Plaza Marrakech Hotel & Spa

      May 2011 - Feb 2012
      Front Office Receptionist

      - Check-in & great incoming guests- Handling Guest Inquiries and Complaints- Answering Phones & handling wake up calls- Process Payments & guests check-out

    • Palmeraie Hotels & Resorts - Palmeraie Golf Palace & Hôtel du Golf

      Feb 2013 - May 2018
      Front Office Receptionist

      - Perform all check-in and check-out tasks- Manage online and phone reservations- Inform customers about hotel amenities- Assigning rooms , extending stays & processing room moves- Respond to client's complaints in a timely and professional manner- Liaise with housekeeping staff to ensure all rooms are clean- Confirm group reservations and arrange personalized services for VIP customers and event attendees- Upsell additional facilities and services- Maintain updated records of bookings and payments Show less

    • Mercure Rif Nador

      Aug 2018 - Nov 2018
      Receptionist acting Front office assistant manager

      - Welcome guests and foster customer loyalty through a friendly manner and according to standards and conveniences.- Assist Front Office Manager in supervising daily front desk activities according to the established guidelines- Resolve guest issues and enquiries to ensure guest satisfaction- Oversee and supervise guest arrivals and departures - Review arrival list and VIPs to check room allocations, amenities and special requests.

    • Mogador Hotels & Resorts

      Nov 2018 - Jun 2021
      Front Office Manager

      - Managing and training the Front Office staff - Ensuring the front desk provides a professional and friendly service for guests- Dealing with guest's complaints and enquiries- Scheduling staff Duties- Liaise with other departments such as housekeeping, F&B to maintain follow-up on guest's requiries and preferences- Assure duty manager- Ensure that daily operations are provided in a professional manner

    • DAKHLA HOSPITALITY GROUP

      Jun 2021 - Aug 2021
      Front office manager

    • Borj des Cascades hotel

      Sept 2021 - Jun 2023
      Room Division Manager in charge of hotel commercial activities

    • Le Riad Monceau

      Nov 2023 - Dec 2023
      Hotel manager

    • Confidentiel

      Jan 2024 - now
      Contracting manager

  • Licenses & Certifications