Experience

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  Oklahoma state university

  Jun 2011 - Aug 2014

  Training and diversity education - housing coordinator

  • Led the Diversity and Social Justice Committee within the department and as the Chair of the SWACUHO regional committee.• Developed and facilitated ongoing professional development sessions for residence life staff, focusing on areas such as conflict resolution, time management, and effective teamwork.• Oversaw multiple areas and staff, transforming an underperforming team into Staff of the Year in the first year.

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  Indiana state university

  Sept 2014 - Sept 2015

  Career development specialist

  • Conducted comprehensive career assessments and provided personalized career guidance to students, assisting them in exploring potential career paths and making informed decisions.• Developed and delivered engaging presentations to motivate students to leverage their college experience for future employment opportunities.• Redesigned services to effectively meet student needs, resulting in increased office utilization.

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  University of arkansas

  Oct 2015 - Jun 2018

  Training and development coordinator - residence education

  • Engaged and trained a struggling student staff, focusing on their specific needs, job performance, and professional development, resulting in improved performance.• Led initiatives to enhance diversity and inclusion within the residence halls, organizing cultural celebrations and fostering dialogue on social justice issues.• Organized and hosted a multimodal Diversity and Social Justice conference for staff members across multiple units, elevating diversity and social justice training.

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  Southern illinois university, carbondale

  Jul 2018 - Dec 2020

  Assistant director of residence education

  • Revitalized apartment living on campus by training staff to engage with disengaged student populations through targeted programming and involvement opportunities.• Provided direct supervision to master's level professionals and shaped co-curricular experiences for diverse residents, promoting cultural understanding and inclusivity.• Created and implemented Customer Service Standards across the department, ensuring a consistent and streamlined customer experience while increasing staff efficacy. Show less

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  Mike fahnestock state farm

  Jan 2021 - Sept 2021

  Training and technology specialist

  • Implemented technology solutions for the office and trained staff on their effective utilization to enhance customer service and increase sales. • Rapidly acquired comprehensive knowledge of company offerings, effectively matching products with customer needs, and consistently exceeding sales goals.

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  Southern illinois university edwardsville

  Aug 2021 - now

  Manager of event services / training development

  • Streamlined processes and personnel to align with the department's future vision, resulting in enhanced continuity and efficiency.• Implemented practical diversity and social justice training in collaboration with other campus offices, fostering a more inclusive and welcoming atmosphere.• Introduced technologies and software platforms to improve ticket sales, event reservations, and recruitment processes, leading to increased efficiency, decreased errors, and reduced paperwork.• Developed and delivered engaging onboarding and training presentations for over 40 staff members, addressing previous understaffing and undertraining issues and improving job understanding and effectiveness.• Achieved a significant 41% increase in revenue per event within the first 10 months through error resolution, process streamlining, and elimination of redundant work, without cost increases. Show less