Experience

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  Qut guild

  Sept 2002 - Mar 2006

  • International Students Coordinator

    Apr 2004 - Mar 2006

  • Activities & Events Officer

    Sept 2002 - Apr 2004
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  Qut (queensland university of technology)

  Sept 2003 - Mar 2004

  Capacity building of locally owned eco-tourism businesses (team member)
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  Queensland university of technology

  Mar 2006 - Apr 2008

  East-west international programme manager
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  Westminster adult education service

  Jul 2008 - Apr 2009

  Partnerships and programme coordinator
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  Gram training international ltd

  Apr 2009 - Sept 2009

  Business manager

  Managed business operations, governance, finances, and delivery of educational training services for a UK training provider. Delivered uplifts in financial systems, auditing for funding compliance and overhauled brand and marketing resources. Worked with the UK Dept. of Business Innovation and Skills to successfully secure $900k of funding. _________________________________Reported to: Director ► Direct Reports: 2 ► Indirect Reports: 2► Functional Reports: 2► Revenue Budget: $360k Show less

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  University college london

  Sept 2009 - Aug 2010

  Masters (sc) of development administration and planning student

  I was accepted and given the opportunity to take the year off and study full-time, whilst in London. As part of this intensive course, I researched the potential for a pro-poor manufacturing industry in regional Uganda.• Our team of 7 conducted interviews with local stakeholders from central and local government, to large and small manufacturing firms, and industry unions.• The total project period spanned over 3 months, with 3 weeks in country.• We looked closely at the whole value-chain of local businesses and how to improve their market access, i.e. diversification of products, access to finance/insurance, access to reliable power, etc.• Our report received high acclaim from both UCL and the Reserve Bank of Uganda, and is now being used as an example of what is expected by future students. Show less

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  Nosh detox

  Jan 2011 - Mar 2017

  Business manager

  As a key member of the Senior Leadership Team, helped this start-up company grow in local and international markets through partnerships, online services, marketing, and product development. Oversaw business operations and defined strategic goals to deliver business growth and productivity.Reported to: CEO ► Direct Reports: 6 ► Indirect Reports: 6 - 12 ► Budget: $640k OPEX, $450k CAPEX ► Revenue: $900k p.a. _________________________________KEY ACHIEVEMENTS★ Secured $1.4m of funding from EU bodies supporting business growth and innovation.★ Key contributor to the release of the company’s first retail product in the UK.★ Designed an innovative crowd-funding platform generating $270k of investment in 2 weeks.★ Designed and implemented an online project collaboration network, providing real-time interactions with 6 partners in India, the USA, France, and the UK.★ Developed online services (CRM, payment gateways, website, digital marketing tools) including digital marketing strategies, overseeing campaigns and promotions._________________________________OPERATIONS, MARKETING & PRODUCT DEVELOPMENT► Delivered 4 projects valued at up to $1.4m as the project sponsor and business owner.► Streamlined and automated workflows and consolidated manufacturing processes to reduce a 2–3-day delivery cycle time down to 45 minutes.► Created a 3-year marketing plan to move the business from home delivery to supplying retailers. Created partnerships, developed brand awareness and credibility. Created new product ranges. ► Created a 5-year investment plan which successfully attracted investors to help grow the business. ► Managed employee and contractor agreements for 15 staff in the UK and India.► Helped develop new product ranges. Designed a loyalty plan increasing new clients by 30% in 3 months.► Reduced materials costs by negotiating with suppliers for bulk order discounts. Show less

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  Graduate student association, university of melbourne

  Jan 2017 - Jun 2021

  General manager (strategic partnerships & engagement)

  Accountable for the association’s engagement with 36k members, designing and implementing operational plans and managing stakeholder, partner and sponsor relationships. Sponsor and lead on 20+ projects to enhance member services and engagement.Joined as Services Manager & Acting CEO, promoted to this role in 2018.Reported to: CEO ► Direct Reports: 6 ► Indirect Reports: 12 ► Budget: $1.6m OPEX, $600k CAPEX_________________________________KEY ACHIEVEMENTS★ Secured an 18-month corporate sponsorship from a bank, leading negotiations over a 6 months.★ Built relationships with 30 partners including the University of Melbourne, businesses, community organisations, and government agencies.★ Optimised IT, data, and financial processes to drive quality and cost savings.★ Implemented a retail system, reducing risks and helping to drive a 30% revenue increase in year 1. ★ Moved the organisation from a free service to a subsidised service provider model, improving the quality of services for members and increasing participation._________________________________SERVICE DELIVERY & ENGAGEMENT► As a Project Sponsor and Program Manager, delivered 20+ programs.► Developed new services including webinars, a leadership program, and multiple large events.► Represented GSA on meetings and committees, building trust with university and corporate partners.► Developed diverse revenue opportunities collaborating with partners._________________________________LEADERSHIP, GOVERNANCE & OPERATIONS► Designed and implemented GSA’s yearly Operational Plan.► Worked with the ELT to manage HR matters and promote a positive staff culture.► Engaged with the CEO and Board in strategy papers, risk assessments, presentations, and reporting.► Responsible for managing a $2.2m budget.► Managed a team of 6 direct and 12 indirect reports.► Managed the end-to-end recruitment of 18 permanent and contract staff. Show less

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  Tl consultancy

  Jun 2021 - now

  Director/business consultant

  Business consultancy specialising in supporting SMEs and Not-For-Profit organisations looking to implement best business practices and Strategic Planning for long term growth.KEY HIGHLIGHTS★ National Charity Support | Provided direction for founders to create and establish a National Charity with a registered constitution, a Board of Directors, tax-deductible status, and strategic planning for long-term growth.★ Business Process Innovation | Supported a small local online business to better streamline processes to ensure leads were kept engaged and converted to customers that paid on time. Show less

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  Wyndham harbour

  Nov 2021 - Aug 2024

  General manager

  Responsible for group day-to-day operational and strategic decision making, and supporting department heads to achieve respective business goals, while staying aligned to organisation’s strategic goals. Reporting directly to Board of Directors with focus on safety, culture, customer retention, attracting new business, and building strategic partnerships.WH is a private company that developed a residential estate (2000 residents), and now manages multiple commercial operations (300 Berth Marina, 400 pax Waterfront Bar & Restaurant, and an outdoor activity park with an 18-hole minigolf course).Reported to: Board of Directors ► Direct Reports: 3 ► Indirect Reports: 30 _________________________________KEY ACHIEVEMENTS★ Created a ‘One-Team’ Culture with over 30 staff, which had previously been siloed. Able to have different work streams overlap to create better team culture with a foundation of support and respect.★ Streamlined Operations | Consulted and designed WH’s improved business processes, that centralised all business data into one system to provide real-time reporting on revenues and COGS. ★ Cultivated a partnership approach with residents and Wyndham City Council to attracted better outcomes for all parties._________________________________STRATEGIC ENGAGEMENT► Developed innovative visitor engagement activations with strategic partners.► Represented WH on meetings and committees, building trust with Corporate, Government & NFP Bodies.► Developed diverse revenue opportunities collaborating with partners._________________________________LEADERSHIP, GOVERNANCE & OPERATIONS► Designed and implemented WH’s Operational Plan.► Worked with the ELT to manage HR matters and promote a positive staff culture.► Engaged with the Board in business cases papers, risk assessments, presentations, and reporting.► Responsible for managing a large budget.► Managed the end-to-end recruitment of 4 senior permanent staff Show less