Experience

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  Qantas vacations

  Dec 2002 - Jun 2004

  Reservations agent

  - Sales and promotion of the South Pacifc as a travel destination to the North American market- Planing, preparting holiday arrangements- Building Itineraries

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  Jetabout north america

  Jun 2004 - Jul 2006

  Product coordinator

  Assisting Vice President of Product Development- Contract negotiation- Selling brochure space- Managing industry relationships- Staff training- Database management

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  Down under answers

  Aug 2006 - May 2007

  Product manager

  - Contract negotiation- Selling brochure space- Managing industry relationships- Staff training- Database management

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  Telstra

  Aug 2007 - Sept 2011

  Team leader/ sales representative

  Duties Included:• Sales in Fixed line, Mobile and Internet and datacontent services• Customer retention• Complaints management• General customer service in billing, faults, creditmanagement etc.Awards/RecognitionBeing given several opportunities to work in other roles and departments within Telstra (See below for detail)Being accepted into Telstra’s ‘Succession planning’ poolFinancial year 2009/10 – Exceeded overall expectations of roleFinancial year 2008/09 – Exceeded overall expectations of role(s)Nominated for sales consultant of the year award 2008 (Hobart Sales Centre)Nominated for Centre Manager award 2008 (Hobart Sales Centre)Top Sales Consultant Quarter 2 – 2007 (Hobart Sales Centre)SERVICE EDGE PRFOESSIONAL – TELSTRATelstra Business Centre, Wayville Assisting in keeping the TBC profitable andmeeting all KPIs• Working directly with on road businessdevelopment managers and contact centre staffto identify opportunities and close sales• Provide onsite subject matter expertise in core Telstra systems• Training delivery in Telstra products, services and systems• Identifying skill gaps in processes and drivingchange where needed• Sales training• Presenting ideas and proposals to TBCmanagement around process changeDEPLOYMENT COORDINATOR - TELSTRAInbound Contact Centre Hobart & AdelaideDuties Included:• Training facilitation for new and existing SalesConsultants• Managing system updates and changes in realtime ensuring impact on system users kept tominimum• System and order management• System troubleshooting• Attendance at daily National phone meetings todiscuss issues impacting staff and customersSALES TEAM LEADER - TELSTRAInbound Contact Centre HobartDuties Included:• Management of:• Sales Performance• Reporting• Attendance• Team morale and engagement• Training updates• Team meetings Show less

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  Scf containers

  Sept 2011 - Jul 2017

  Customer service centre manager/ business development manager

  Key Responsibilities:- Day to day management, leadership and development of a team of sales representatives in the hire, sale and modification of shipping containers Australia wide- Meeting and exceeding personal and team budgets- Analysis of data, high level planning, strategy and support for 'Site Containers' Division- Driving continued excellence and improvement in the customer experience through forecasting and alignment of KPI's- Managing client relationships through structured call cycles and use of CRM- Identifying and managing skill gaps and the development of performance management plans- Supporting regional sales team with pricing, local issues and sales assistance- Handling customer complaints and escalations- Development of monthly campaignsKey Achievements- Led the strategy, creation and expansion of the SCF Customer Service Centre- Seconded to oversee launch of SCF Victorian retail operation (2 years)- Drove growth in Victorian hire units of over 40%- Successful launch of stock campaign reducing 'orphan stock' by over 25%- FY14/15 and FY15/16 Most sold units in SCF- FY14/15 and FY15/16 Highest sale margin for ‘Site Containers’ division- FY14/15 and FY15/16 Highest conversion rate for new and existing clientele - FY14/15 Total hire revenue and sale margin of $497K- FY15/16 Total hire revenue and sale margin of $760K (50%+ growth on FY14/15) Show less

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  Trg transport

  Jul 2017 - Feb 2019

  Sales and special projects

  Key Responsibilities- Major Projects (Events, Oversize and Over mass)- Managing container packs/unpacks (Wine, Timber, Steel)- New customer sales- Pallet control and warehousing- Import / Export bookings

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  Clique logistics pty ltd

  Feb 2019 - Dec 2019

  Customer service manager
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  Uvp services limited

  Dec 2019 - now

  Area manager