Experience

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  Precision infomatic (m) private limited

  Sept 2020 - Mar 2022

  System engineer
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  Inspirisys solutions limited

  Apr 2024 - now

  Technical support engineer

  Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationTrained to build networking communication closets with racks and Ladder racks, and cable managementInteract with clients via phone, email, or chat to provide concise written or verbal instructionsProperly escalate unresolved issues to appropriate internal teamsPrioritized and manage ticket with several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingMaintain procedural and accurate documents with timely reportsDesigned and deployed processes for service packs and security updates of Windows server instances. Show less