Experience

• 

  American express bank

  Sept 2003 - Nov 2006

  Assistant manager

  • Transferring US dollar payment received from client and other correspondent banks• Investigating cases of return of funds remitted by Correspondent Banking clients.• Disposal of – MT 400, 420, 756, 754, 799, 199, 299 and 999.• Handling swift inquiries from clients across difference countries.• Handling inquiries from Relationship Managers and Customer Support Groups.• Handling Misrouted Payments. • Providing World Class Customer Service and follow up of Inquires.• Support Services Team Member (Support to Global Web Clients). Show less

• 

  Jp morgan chase

  Sept 2006 - Oct 2007

  Team leader

  • Handled Swift inquiries from banks across the globe• Handled same-day amendment and cancellations queries• Ensuring to deliver solutions to clients within 24hrs turn around• Providing MIS report to management • Providing World Class Customer Service and follow up of Inquires.• Accountable for quality customer service as per Service Level Agreement (SLA).• Constantly monitor the demanding needs of the markets and evolve products suitable for clients• Resolution of complex issues and ensuring best turnaround times in adverse situations Show less

• 

  Tcs eserve

  Oct 2007 - Jun 2011

  Functional ConsultingBusiness Process Reengineering, Project Management,Operations Management,Client servicing,Strategic Planning. Operations Manager, for multiple clients comprising of more than 30 people, which does transaction processing, related to Funds Transfer and Clearing Operations for Citigroup clients based in the UK, (Retail and Personal banking clients in London and Jersey). Funds Transfer Operations comprises Back-office activities for Domestic and Cross-border funds transfer, reconciliation, Investigations

  • Manager

    May 2010 - Jun 2011

  • Asst Manager

    Oct 2007 - Apr 2010
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  Wipro technologies

  Jun 2011 - Aug 2012

  Senior business analyst
• 

  Capgemini

  Sept 2012 - Aug 2013

  Senior consultant
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  Tata consultancy services

  Aug 2013 - Jun 2023

  • Functional Consultant - Product Owner

    Nov 2020 - Jun 2023

  • Senior Delivery Manager

    Sept 2018 - Oct 2020

  • Program Manager

    Feb 2016 - Aug 2018

  • Manager BPS

    Aug 2013 - Jan 2016
• 

  Compunnel inc.

  Jun 2023 - now

  Senior business analyst