Experience

• 

  Diebold

  Jan 1999 - Oct 2022

  • Manage project team responsible for a highly visible $12M program.• Create, manage and maintain all phases of the project lifecycle, including planning, developing project scope, managing project risk, and ensuring that budgets and timelines are met.• Track and report project status to stakeholders and negotiate and set realistic timelines. Ensure project business objectives are met according to project plan. • Work with cross functional teams to improve and streamline processes. Continuously look for ways to maximize use of resources. • Serve as the point-person to effectively resolve and handle escalated issues. • Maintain Standard Operating Procedures and processes ensuring best business practices are met. • Responsible for developing and distributing thorough project documentation for future use. Key Accomplishments: o Suggested a unique central location to keep all pertinent documentation for the client, which reduced costs, increased team productivity through improved efficiency. o Led the streamlining of the client deliverables process, which increased project management productivity by 50%. o Implemented a change process addressing client specific requests in manufactured equipment readiness. This change increased productivity by 80% for team and increased up-time availability for client. Show less • Apportioned business teams’ territory assignments balancing individual workloads with company demands for national accounts.• Assessed and analyzed the performance of 75 service associates, including their call handling, productivity and inventory control.• Recommended and implemented changes to improve staff performance, productivity, and customer service. • Facilitated operations’ meetings in order to improve and maintain overall service performance.• Monitored national accounts to ensure compliance with contractual obligations. Show less

  • Sr. Project Manager

    Jan 2005 - Oct 2022

  • AREA CHAMPION – NEW CALL MANAGEMENT SYSTEM (

    Jan 2003 - Jan 2005

  • TERRITORY ADVISOR

    Jan 2000 - Jan 2003

  • INSTALLATION COORDINATOR

    Jan 1999 - Jan 2000
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  Convergint

  Oct 2022 - now

  Program manager