Experience

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  Target

  Jun 2015 - Oct 2016

  Backroom team leader

  Implemented regular cycle counts, reducing inventory discrepancies by 15% and improving stock accuracy, leading to fewer out-of-stock situations.Revamped backroom processes and introduced new pick-and-pack strategies, increasing restocking speed and expediting order fulfillment by 23%.Trained and mentored a team of 10+ backroom staff, boosting productivity by 31% and reducing turnover by 12%.Conducted KPI reviews and implemented targeted training initiatives, enhancing team performance and optimizing coordination between backroom and front-end operations. Show less

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  Publix super markets

  Jun 2017 - May 2019

  Customer service assistant

  Improved customer retention and engagement by implementing targeted service strategies, resulting in positive survey outcomes and consistently exceeding KPIs.Led customer-centric operations and trained team members on best practices, identifying upselling opportunities and reducing customer checkout time by 20%.Boosted repeat business by 12% through strategic changes based on customer feedback and service improvements.Managed service improvement strategies by integrating customer feedback and leadership insights, creating a new training program that reduced training time by 20% and improved new hire performance by 15%. Show less

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  Enterprise

  May 2019 - Apr 2021

  Assistant branch manager

  Developed and executed sales strategies, boosting customer retention and engagement, resulting in a 45% increase in branch revenue margins.Utilized CRM tools to identify growth opportunities, leading to a 10% increase in new user onboarding.Implemented branch management strategies to exceed monthly customer service targets, maintaining a consistent 91% client satisfaction rating.Analyzed customer feedback and performance metrics, and trained team members on personalized service, strengthening customer relationships and improving overall service quality. Show less

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  Hhaexchange

  Apr 2021 - Nov 2022

  Technical support assistant

  Resolved 90% of escalated issues on first contact, boosting customer satisfaction through close collaboration with technical teams.Built strong customer relationships as the primary touchpoint, addressing technical inquiries and concerns effectiveApplied deep product knowledge to deliver informed support, amplifying the overall customer experience.Tracked key challenges and implemented optimized solutions, improving customer success and transforming business development strategies. Show less

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  Oyc miami

  Nov 2022 - Jun 2024

  Data compliance manager

  Developed and implemented a data validation process, enhancing data accuracy by 25% and increasing successful grant applications by 15%.Deployed a data tracking system that boosted youth program engagement by 20% by addressing drop-off points.Conducted quarterly audits, identifying and rectifying 95% of data discrepancies within four months to ensure regulatory compliance.Led monthly data entry training sessions, reducing errors by 40%, and improved the organization’s eligibility for national grants and partnerships. Show less

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  Coop careers fellowship

  Aug 2024 - now

  Data analyst

  Participating in an intensive 16-week Data Analytics program, developing proficiency in SQL, Excel, and Tableau to analyze real-world dataCollaborating on projects, including a capstone focused on New York City evictions, applying data visualization and analysis to provide actionable insightsGaining hands-on experience in data storytelling, trend analysis, and presenting findings to stakeholders to drive strategic decision-making