Experience

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  Soho house & co (shoreditch house)

  Oct 2011 - May 2012

  Dining room server

  - Preparation of restaurant service- Identification of customer food and wine requirements- Promotion and sale of company products and services- Beverage service at both bar and table- Customer management and services- Organization of workspaces

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  Autonomo

  Jan 2015 - Jul 2015

  Private tutor

  - Extra-curricular educational support in foreign languages (English and French) to Middle School students- Explaining grammar concepts in foreign languages- Enhancement of existing skills- Detection of student learning needs

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  Masseria torre maizza s.r.l.

  May 2015 - Jul 2015

  Hotel front/back office internship

  - Support activities in the organization and management of events- Supporting the functioning of the hotel Front Office (check in, check out, reservation, reception and customer services, tourist information)

• 

  Cranfield university - cranfield management development centre

  Jan 2016 - Nov 2016

  Front of house receptionist

  - Registration of guests and delegates, cashier functions, checking out, dealing with enquiries- Providing information both in person and on the telephone- Involvement in vital interdepartmental communications- Problem solving and dealing with reservations

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  Borgo egnazia

  Apr 2017 - May 2022

  - Act as a point of reference for national and international guests by providing tailor-made assistance and information regarding hotel services and local area attractions- Be a true ambassador of the Apulian culture, able to carefully identify and to anticipate guest needs, going beyond their expectations- Able to work multi-task and strong problem solving- Passion for making guests happy, have innovative ideas on how to deliver ‘wow moments’, and enjoy looking for resolutions to any matters raised- Provide the highest level of service in a courteous and professional manner, with high attention to detail and accuracy- Carefully meet all Leading Hotel of the World Quality standards- Create a buzzing atmosphere in the hotel foyer where all guests feel welcome and in good hands, providing the very best first and last impression, and exceeding expectations in-between Show less

  • Sales Advisor

    Jun 2021 - May 2022

  • Local Adviser - Guest Relations Agent

    Apr 2017 - Jun 2021
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  Egnazia - ospitalità italiana

  Apr 2022 - now

  - Developing growth strategies and plans across all the properties. - Managing and retaining relationships with existing clients. - Increasing client base. - Negotiating with stakeholders. - Identifying and mapping business strengths and customer needs. - Researching business opportunities and viable income streams. - Following countries regulations and adapting the product to the most up do date requirements.- Maximise revenue opportunities in the areas of leisure by driving sales leads and increasing conversions. - Interact frequently with buyers and agencies with the intention of earning repeat and expanded business.- Receive and convert incoming enquiries to achieve targets and maximize revenue. - Manage an events schedule to maximise yield. - Focus on a consistently executed up-selling approach. - Build strong relationships with customers to fully understand their needs. - Arrange and carry out Hotel show rounds. - Select and participate in hotel promotional activities. - Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs. - Produce reports of appointments, sales calls and business leads. Show less

  • Sales Manager

    Jul 2024 - now

  • Sales Executive

    Apr 2022 - Sept 2024