Deep Enrich
João pedro gonçalves
1000 followersTimeline
About me
Product Visionary @ CriticalTechWorks, a BMW and Critical Software Company
Education
Service now
-Servicenow administrationHp
-Hp service manager 9.x advanced trainingServicenow
-Servicenow system administrationServicenow
-Servicenow advanced system administrationServicenow
-Scripting in servicenowServicenow
-Application creation in servicenow
Universidade do minho
2002 - 2008Graduation in information technology management
Experience
Gms consulting
Feb 2008 - Oct 2008AnalystMaintenance and development in HP Service Center 6.2 the modules:• Incident Management• Problem Management• Configuration Management• Creating reports with KPIs of the various processes through Microsoft Reporting Services.SAS Guide: Creating dashboards with the most diverse business indicators of a telecom operator.
Novabase
Oct 2008 - Jun 2014ConsultantImplementation of Service Management tools:ServiceNowHP Service ManagerSystem Center Service Management
Hakken
Jun 2014 - Jun 2015ConsultantIT Service Manager Consultant
Siemens
Jun 2015 - Nov 2019Servicenow developer/architect
Farfetch
Dec 2019 - May 2024Lead Service Manager
Feb 2022 - May 2024Service Manager
Dec 2019 - Jan 2022
Critical techworks
May 2024 - nowProduct visionary
Licenses & Certifications
Servicenow system administrator
Jun 2017Certified ipma/apogep level d
ApogepJan 2012
Certified cobit® v5.0 foundation
IsacaJan 2014
Hp service manager 9.x software
Hewlett-packardJan 2015
Certified scrum developer (csd)
Scrum allianceOct 2018
Itil 4
Axelos global best practiceJul 2019Certified scrum product owner
Scrum allianceMay 2019Certified scrum master (csm)
Scrum allianceNov 2016
Certified in itil v3
Quint wellington redwoodJan 2010Certified in itil v2
Quint wellington redwoodJan 2008- View certificate
Professional scrum product owner™ i (pspo i)
Scrum.orgDec 2024
Languages
- enEnglish
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