Experience

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  Iron mountain

  Apr 2013 - Sept 2017

  • Understand and utilize Iron Mountain inbound and outbound procedures to retrieve, process information from client’s order onto Inventory Management Systems utilizing handheld scanning equipment (PDT).• Ensure Client assets are suitably protected in accordance with the client specifications i.e. stacked correctly & sensitive / delicate information must be securely wrapped/strapped• Ensure that the system inbound and outbound verification processes are adhered to at all times.• Ensure requests are released from the system in a timely manner and appropriate paperwork produced to the box.• Check jobs on the system at regular intervals during the day and prioritise requests according to cut off times. (For example some jobs have a 2 hour SLA).• Responsibility for maintaining integrity of inventory locations• Ensure that all assets the site receives are processed accurately and boxes are put away within specified timescales• Assist with any client queries when appropriate.• Ensure all system functions and processes are adhered to in line with Global Standards and Quality Management systems i.e. ISO9001 accreditation.• Act as a mentor to new staff by providing training and coaching. Show less

  • Data center Specialist

    Nov 2007 - Sept 2017

  • Scanning Specialist

    Apr 2013 - Jul 2014
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  Amazon web services

  Aug 2017 - Dec 2017

  Data center technician

  • Work and meet SLA’s against assigned trouble tickets via a directed workflow.• First line touch point for hardware troubleshooting and technical issues.• Perform regular server hardware repairs(drives, motherboards etc).• Work with cross-functional teams on a regular basis to complete routine work.• Adhere to security and safety best practices in the data center.• Identify and help create process improvements relevant to the data center environment.• Perform server upgrades, rebuilds, scheduled works as required.• Contribute to the development of other team members. Show less

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  Ict project management

  Dec 2018 - now

  Technical support engineer