Yuliia Kovalchuk

Experience

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  National Technical University of Ukraine 'Kyiv Polytechnic Institute'​

  Feb 2015 - Feb 2016

  Erasmus+ Program Manager

  - Oversaw the end-to-end coordination of the Erasmus+ program, managing student exchanges, faculty mobility, and internship placements.- Provided comprehensive support to participating students, offering guidance on program requirements, application processes, and cultural adaptation.- Conducted pre-departure orientations and organized ongoing support mechanisms for students during their international experiences.- Established and maintained strong relationships with international partner universities, fostering collaboration and ensuring the smooth execution of exchange programs.- Increased student participation in the Erasmus+ program by 20% through targeted marketing campaigns in social networks and outreach initiatives.- Negotiated partnerships with five new international institutions, diversifying program options for students and enhancing global collaboration.- Implemented a streamlined application and selection process, reducing administrative overhead by 15% and improving the overall efficiency of program operations.- Filled the web-site with content using (CMS).- Worked with numerous databases and spreadsheets, prepared annual reports. Show less

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  Booked.net

  Mar 2018 - Aug 2019

  Web Designer

  - Designed and launched over 10 user-centric interface projects that increased user engagement by 30%, directly applicable to creating impactful social media content that drives interaction.- Conducted user research with 200+ participants to gather insights, enhancing the decision-making process for design improvements and equipping me with skills to analyze social media metrics and audience feedback.- Collaborated with cross-functional teams on 15+ projects, ensuring alignment of design and marketing goals, fostering teamwork essential for coordinating social media campaigns and partnerships.- Developed user flows and wireframes that streamlined the customer journey, improving task completion rates by 25%, paralleling the need for effective social media strategies that guide users from discovery to conversion.- Iterated designs based on feedback from 50+ user tests, demonstrating a commitment to continuous improvement that mirrors adjusting social media strategies based on performance analytics.- Enhanced user satisfaction scores by 20% through design optimizations, reflecting the ability to create engaging content that resonates with social media audiences. Show less

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  IT4Medicine

  Jun 2018 - Dec 2023

  Web Designer

  - Redesigned a critical doctor information dashboard, resulting in a 25% increase in user efficiency and satisfaction.- Implemented a responsive design approach, reducing user errors by 15% and enhancing the overall usability of the healthcare application.- Received recognition for the design of a mobile application that improved remote patient monitoring, leading to a 30% increase in user engagement.- Conducted online custom research among the 2000+ product users.- Led the design process with a user-centered approach, conducting user research, personas, and usability testing to inform design decisions.- Created detailed wireframes and interactive prototypes to visualize and iterate on design concepts.- Produced high-fidelity mockups and design specifications for developers, ensuring pixel-perfect implementation. Show less

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  The TJX Companies, Inc.

  May 2024 - now

  Sales Associate

  - Delivered a seamless user experience to over 200 customers daily, building strong relationships and fostering engagement - a skill transferable to understanding and improving digital user journeys.- Assisted in the design and execution of 5+ monthly promotional campaigns, contributing to a 15% increase in customer engagement, showcasing experience in campaign design and audience-centered content that aligns with user research.- Conducted feedback collection from 100+ customers weekly, developing audience research and qualitative data analysis skills to inform user-centered design strategies.- Collaborated with management to enhance store layout and in-store marketing materials, leading to a 20% increase in promotional sales, similar to improving digital interface layouts to boost user engagement.- Adapted quickly to shifting promotional strategies and campaign messaging, implementing new concepts within 24 hours demonstrating agility and responsiveness to evolving user needs.- Effectively resolved customer inquiries, achieving a 97% satisfaction rate, highlighting a user-focused approach and the ability to design experiences that meet user expectations and needs. Show less

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  Mercedes-Benz Country Hills

  Nov 2024 - Jan 2025

  Administrative Assistant

  - Managed customer interactions by greeting customers daily, providing exceptional service and addressing inquiries efficiently.- Processed vehicle inventory, entered details of 80+ cars monthly into the system, ensuring 100% accuracy for inventory tracking and sales.- Handled correspondence, drafted and sent 20+ emails and letters daily among internal departments.- Supported sales staff, managed internal system designed to streamline the sales process, enhance customer interactions, and improve dealership efficiency. - Managed incoming calls, answered and directed 60+ phone calls daily, resolving issues and transferring to appropriate personnel.- Maintained office supplies, monitored and replenished stock for dealership supplies, reducing downtime by 10%.- Regularly audited and updated records, achieving a 98% error-free rate in system documentation. Show less