Experience

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  Stream data services

  Jul 2012 - Dec 2012

  Customer acquisition officer

  Worked as intern while learning how to manage the organisation's customers and help acquiring potential clients.

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  Jovago.com

  Sept 2013 - Nov 2014

  Revenue manager/customer acquisition officer/head of customer service

  Prepared detailed reports to explain the flow of revenues and possible measures to reduce operational cost to increase accumulation of revenue ;Acquired potential and managing already existing customers;Served as the primary contact for the Company’s telecommunication providers,including maintaining up-to date records of contracted services;Prepared financial reports that brief management on the company's earnings and market share;Worked with the revenue manager in France to develop branch specific revenue flow analysis model;Performed additional activities as assigned and handle training programs in absence of trainers; Show less

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  Sakr power generation

  Nov 2014 - Feb 2015

  Sales manager

  Approached potential customers with the aim of winning new businesses, as well as maintaining good relationship with clients;Maintained sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors;Established sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products;Completed national sales operational requirements by scheduling and assigning employees; following up on work results;Contributed to team effort by accomplishing related results as needed;Negotiated the terms of an agreement and closing sales. Show less

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  Woodstyles ltd

  Jun 2015 - Apr 2017

  Arrange warehouse, catalog goods, plan routes and process shipments;Use IT systems to manage stock levels, delivery times and transport cost;Direct, optimize and coordinate full order cycle;Strategically plan and manage logistics, warehouse, transportation and customer services;Supervise, coach and train warehouse workforce. Example, delivery team;Maintain metrics and analyze data to assess performance and implement improvements; Resolve any arising problems or complaints from customers/clients before, during and after delivery;Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency;Prepare documentations for mobilization of finished good, for examples, waybills and delivery notes;Liaise and negotiate with suppliers, manufacturers, retailers and some consumers;Strict compliance with laws, regulations and ISO requirements. Show less Maintains the work structure by updating job requirements and job descriptions for all positions.Maintains historical human resource records by designing a filing and retrieval system; keeping past and current records;Identifies hiring need, develops the position description, Recruitment Plan, organizational chart and other recruitment related document;Maintains a pay plan by conducting periodic pay surveys; scheduling and conducting job evaluations; preparing pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revisions;Ensures planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors;Maintains human resource staff by recruiting, selecting, orienting, and training employees;Maintains human resource staff job results by counseling and disciplining employees; planning, monitoring, and appraising job results;Ensures legal compliance by monitoring and implementing applicable human resource standards for, federal and state requirements; conducting investigations; maintaining records; representing the organisation at hearings;Conducts safety training for the workers in order to ensure the safety of the employees and reduce accidents in the work place; Generates and drafts out safety measures and pamphlets for the employees and ensure they adhere to the safety instructions, while working side-by-side with the safety committee. Show less

  • Logistics/Distribution Manager.

    Jun 2016 - Apr 2017

  • Human Resources Manager

    Jun 2015 - Jun 2016
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  Deux project

  Apr 2017 - Jul 2019

  Security risk assurance & project manager

  Compiled and analysed data and information about the organisation, reviewed the current risk management policies and protocols, and evaluated risk levels and implications,Mitigated Company risk and exposure by working closely with Credit and Collateral management with “high risk” accounts while coordinating the implementation of corrective actions as required,Understood corporate governance and risk management principles to apply structured analytical techniques when solving complex problems,Identified, assessed, and prepared strategies to address project-related risks,Planned, designed and implemented an overall risk management process for the organisation,Developed and implemented policies and contingency plans to reduce and control risks and liabilities, prepared and presented risk assessment reports and proposals,Reported risk in an appropriate way for different audiences,Undertook corporate governance involving external risk and reporting to stakeholders,Provided support, education and training to staff to build risk awareness within the organisation,Conducted audits of policy and compliance to standards, including liaison with internal and external auditors,Conducted client specific opportunity assessment, market evaluation, market research, financial evaluation, and other marketing needs required,Ensured necessary tools were provided to create a professional image in dealer recruitment. Facilitated the establishment of full Company product line representation,Provided expertise and direction for the day to day management of bid packages in the development pipeline , while also providing client specific opportunity assessment, market evaluation, market research, financial evaluation, and other marketing needs required throughout the proposal preparation and delivery process;Identified high potential regions and partners. Show less

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  Department for work and pensions (dwp)

  Nov 2020 - Mar 2023

  - Managing the Minister’s relationships with Government officials, other Ministers, andexternal stakeholders both in the Department and on Ministerial visits- Providing a record of meetings and ensuring the Minister’s views are communicated clearlyto interested parties; setting manageable deadlines where appropriate- Providing the Minister with sound and accurate advice in the development and handling ofpolicy and operational decisions- Support the Minister during parliamentary debates and other parliamentary business. Show less Working for the government together with the masses, to help employable citizens find work and get back into work in order to minimise dependency and maximise independence. Improve customer service experience, create engaged customers and facilitate organic growth.Supporting and handling customers with complex needs with the aim of delivering an effective service while supporting them into better paid employment.Keep ahead of industry’s developments and apply best practices to areas of improvement.Take ownership of customers issues and follow problems through to resolution.Analyse statistics and compile accurate reports.Keep accurate records and document customer service actions and discussions.Control resources and utilise assets to achieve qualitative and quantitative targets. Show less

  • Senior Executive Officer- Assistant Private Secretary : Cover Scheme

    Aug 2022 - Mar 2023

  • DWP Work Coach Executive - DV/A & Modern Slavery Office Lead

    Nov 2020 - Mar 2023
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  Serious fraud office (uk)

  Apr 2023 - now

  • Capturing and drafting accurate minutes aligned with the principles of governance,• Providing a comprehensive Secretarial and Corporate Governance service, enabling the organisation to comply with Governance principles and mitigate risk within the organisation.• Working closely with Lawyers, Investigators, Researchers and Internal communicators to get compile briefs and papers for external meetings and the ministerial steering board,• In regular communication with external stakeholders, including external auditors, Government inspectors and Government internal Auditors.• Organising, planning and managing the COO’s diary and the diary manger; managing the COO’s inbox and directing work/tasks as appropriate.• Arranging and attending the COO’s meetings, ensuring accurate written records are kept and ensuring actions are followed up Show less

  • Divisional Business Manager for Strategy Group and Change Delivery

    Jul 2024 - now

  • A.Private Secretary- Governace Secreteriat

    Apr 2023 - Jul 2024