Experience

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  Red lobster

  Jan 2001 - Mar 2013

  Opened new Red Lobster in Jonesboro and hired/trained a team of 4 Managers, 3 Key Leaders, 24 Certified Trainers, and 150 team members. Reduced and controlled expenses by controlling labor costs, accurate ordering, waste control, and having systems in place. Served as a mentor to junior team members and promoted professional development.Select Achievements | Additional Contributions• Initiated a program that standardized employee training and led to increased customer satisfaction by 19%.• Achieved Darden Restaurants’ Million Dollar Restaurant Award• Set records for new restaurant guest counts and sales in the company. Show less Turned the lowest performing restaurant in the company into one of the top performers by cultivating a culture focused on guest satisfaction and reducing and controlling expenses in labor, improving operations and systems. Select Achievements | Additional Contributions• Led the restaurant from the worst performing one out of all Red Lobsters to number 6 for the year in guest satisfaction. • Implemented a change management style that transformed the restaurant’s goals, processes, and teamwork culture. • Set records for guest experience, best guest counts, best labor cost, and waste management in the region. Show less

  • General Manager

    Jan 2011 - Mar 2013

  • General Manager

    Jan 2010 - Jan 2011

  • Culinary Manager

    Jan 2009 - Jan 2010

  • Service and Hospitality Manager

    Jan 2007 - Jan 2009

  • Server and Bartender

    Jan 2001 - Jan 2007

  • Server and Bartender

    Jan 2001 - Jan 2007
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  Twin peaks restaurants

  Mar 2013 - now

  General assistant manager

  Serve as the manager for the opening team and as one of the corporation’s Manager Trainers – teaching new leaders in our restaurant how to execute their roles and manage their teams. Oversee kitchen operations, hire, train, and coach cooks, bussers, bar backs, dish-washers, servers, bartenders, and hosts. Sought after to manage the restaurant during high volume hours or big events.Select Achievements | Additional Contributions• Driving and maintaining weekly sales of over $120,000 per week for the past six years.• Maintained the best labor cost out of all Twin Peaks restaurants and one of the lowest food waste costs.• Selected by the Twin Peaks Corporation to help execute a company-wide menu roll-out. Show less