Helen Curtis

Experience

• 

  CDI AndersElite

  Nov 2005 - Jan 2009

  Recruitment Resourcer

  Recruiting for clients across the Built Environment predominately within residential construction, civil engineering and principal contractors. Positions sourced for included Site Management, Procurement, Quantity Surveyors and Estimator vacancies.

• 

  Shirley Parsons

  Jan 2009 - now

  * Lead and deliver digital transformation projects across a global operation, acting as SME for core business systems.* Driven CRM and VoIP system optimisation to increase efficiency, enhance reporting and reduce costs.* Managed vendor relationships, including contract negotiations and performance reviews.* Implement data governance frameworks in line with GDPR and internal retention policies.* Lead internal training initiatives to support user adoption and upskill teams.* Collaborated with cross-functional teams and senior leadership to align ICT improvements with business goals.Key Highlights:* Spearheaded the full migration to a new CRM platform, integrating multiple systems into one streamlined solution—resulting in significant process improvements and better data visibility.* Led VoIP provider migration, saving over £5,000 annually and expanding service functionality.* Delivered a suite of CRM enhancements reducing manual effort by 70% and improving data integrity.* Negotiated tech contracts and software integrations delivering savings of over £33k annually. Lihat lebih sedikit * Acted as internal CRM champion, supporting data quality, reporting and process improvement.* Created performance dashboards and analysed KPIs to inform decision-making.* Developed and led training programmes to ensure high adoption and consistency.* Provided system support and liaised with software vendors for issue resolution and updates.Key Highlights:* Designed a company-wide CRM audit and improvement plan that enhanced system use and accuracy.* Played a key role in GDPR readiness and data compliance, reducing breaches by 50%.* Authored a central knowledge base, significantly improving onboarding and reducing support queries. Lihat lebih sedikit

  • Project and ICT Co-ordinator

    Jan 2021 - now

  • Data Co-ordinator

    Nov 2015 - Jan 2020

  • Senior Recruiter

    Jan 2009 - Nov 2015