Experience

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  Exacta enterprises - india

  Oct 2001 - Feb 2003

  Sales executive

  • Aggressive field sales for ZUARI ready to assemble furniture’s.• Assist customers and provide information on company products and policies.• Stock replenishment and increase retail dealer network

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  Piramyd retail limited

  Mar 2003 - Dec 2003

  Retail sales executive

  • Assist customers and provide effective information on company products and policies.• Meet targets and provide accurate forecasts for reports to be submitted to the management.• Visual merchandise to gain maximum attention of customers.• Stock replenishment and accurate reporting for purchase department.

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  Wipro limited

  Jan 2004 - Jul 2005

  Customer service associate

  • Sales, customer service and back office operations for a telecom company (Cingular Wireless)• To maintain the quality of the process as per the company and the client requirements.• Handle customer complaints and pass on to responsible persons of authority.• Assist customers and provide quotations as required.• Correspondence and complaint reply as per quality standards of the client.

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  Ventura

  Aug 2005 - May 2011

  • Handling clients like VW, AUDI, SKODA, SEAT, LSC & Pensions• Handling a team of 3 Resource Planning Administrators.• Duties involve analyzing all the different aspects/expectations set by the clients to deliver the best plan & to have the correct schedules/forecasts.• Assisting the administrators & delegating equal workload amongst them.• Setting targets, TAT’s & goals for the administrators to ensure smooth & efficient workflow.• Liaising with the UK Operations team to ensure consistency & meet the expectations set by the Client. Show less • Support the Resource Analysts in maintaining the data and to ensure accuracy of data.• Update employee database and prepare forecasts as required by the management.• Maintain customer service agent schedules and plan trainings as required.• Co-ordinate meetings with trainees, service advisors and management.• Maintain effective communication and team building events.• Update daily schedules as and when required and approved by the management.• Manage and maintain encoding of employees.• Assign advisor roles and responsibilities upon internal movements in the company as advised by the management.• Rigorous reports to ensure maximum efficiency of resources on a daily basis which enable the management to maximize profits.• Support the Resource Analysts in the production of financial reporting, delivery commitments, and Aspect Auditing• Meet and exceed assigned targets.• Ensure that the MIS (Management Information System) reports are accurate and complete in all aspects to achieve and exceed the satisfaction of the client.• Supervise data management, processing and analysis team. Show less • Customer service, call handling and back office operations for UK based fashion giant NEXT.• Pre sales and sales promotion for the client i.e. NEXT UK.• Conduct customer survey and gather valuable feedback as required by the management.• Maintain up to date knowledge of products and business policies and practices.• Handle customer complaints and pass on to responsible persons of authority.• Maintain accurate and comprehensive customer/account information, also authorize payments and claims.• Meet / Exceed assigned sales targets. Show less

  • Resource Planning Analyst

    Feb 2010 - May 2011

  • Resource Planning Administrator

    Mar 2007 - Feb 2010

  • Customer Service Advisor

    Aug 2005 - Mar 2007
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  Hsbc

  Nov 2011 - Jun 2013

  Quality assurance officer

  • To conduct a thorough Quality check on the Credit Card applications submitted by the Sales agent & ensure all the documents are complete & genuine.• To ensure all the compliance policies are fulfilled as per the guidelines.• Call the customer & verify the details as per the application submitted in order to ensure the authenticity of the application.• Prepare daily MI report in order to keep a track of the customer’s details & a day to day sales record of the sales agent.

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  Arabian automobiles co. llc

  Jul 2013 - now

  Business process analyst

  • Responsibilities include analyzing and reporting sales data, communicating changes to sales plans, providing knowledge about customers and managing/monitoring the daily sales activities.• Responsible for the information within the fleet departments by providing central point of reporting and sales activity dashboard to the management for Fleet business activities, for future references and retrievals.• Maintain accuracy of database capture throughout the year by compiling, consolidating, formatting, and summarizing information, graphs, and presentations as and when required.• To ensure the Business object (ORACLE & SALESFORCE) is up to date & fulfills the Fleet business requirement by continuously seeking & recommending improvisation to the IT team on the functional requirements.• Seeking for value-added report formats to suit the business requirements to facilitate, simplify the necessary information.• Co-ordinate & follow up with Branch managers with regards to the updating & submission of daily activity reports.• To be oriented towards all fleet sales support functions by ensuring a streamlined process in all administrative matters relating to sales.• To continually liaise with the relevant departments (internally/externally with regards to the on-going Fleet projects.• To prepare presentations for fleet business activities by coordinating with the various internal departments & gathering relevant statistical information. Show less