Experience

• 

  Raf s.a. de c.v.

  Mar 2014 - Dec 2015

  Graphic arts support engineer

  Responsible of Kodak CTP (Computer to Plate) preventive and corrective maintenance. Provided service and customer support, troubleshooting, technical documentation and problem resolution via remote and customer site visits.

• 

  Avianca holdings s.a.

  Jan 2016 - Dec 2017

  Full flight simulator technician

  - Responsible of Airbus A320 Full Flight simulator and Airbus A320 Virtual Procedure Training (VPT). - Preventive and corrective of both hardware and software systems maintenance.

• 

  Abbott

  Mar 2019 - now

  - Responsible for handling service support for laboratory automation systems. - Responsible for performing planned maintenance activities, hardware and software upgrades.- Responsible for maintaining and developing customer relationships with the aim of increasing customer satisfaction and loyalty. - Provide technical service to medical analyzers in order to keep them in optimal operation conditions.- Schedule and perform planned maintenance and other planned activities.- Customer on-site & phone support. Abbott’s clinical analysis systems:- Inspect and recover parts and accessories.- Inspect and prepare analytical systems for installation on clients site.- Corrective and preventive maintenance.- Software maintenance and updates.

  • Technical Ambassador

    Jan 2023 - now

  • Technical Service Specialist

    Jul 2021 - Jan 2023

  • Engineering Internship

    Mar 2019 - Jul 2021