Experience

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  Hawke's bay regional council

  Mar 2014 - Oct 2017

  • Monitored, logged and managed all helpdesk service requests • Handled all office correspondence and enquiries, including calls, email, and visitors• Resolved printer issues, user account password resets and account lockouts• Monitored and released quarantined emails and undertook basic troubleshooting tasks • Escalated issues to ICT staff when required • Undertook IT procurement tasks, including invoicing and raising orders • Managed stock levels, acquiring hardware and consumables• Managed the ICT asset register Show less • Provided efficient technical support to team and clients• Functioned as a secretary, maintaining diaries, calendars, schedules and plans• Maintained databases and completed thorough data entry work• Assisted with filing both electronic and hard copy documents, maintaining accurate records• Maintained staff delegations register, photo databases, minute book files and the library system• Managed reception, answering calls, emails, incoming enquiries and greeting customers• Handled mail correspondence, including sorting, scanning and delivering • Assisted in improvement initiatives, implementing new processes and procedures• Wrote complex, diverse documents and reports, adhering to strict guidelines and requirements• Assisted with preparation, deployment, and training on SharePoint• Digitised council records into SharePoint EDRMS• Processed payments, including electronic and cash transactions Show less

  • Level 1 Helpdesk

    Oct 2016 - Oct 2017

  • Administration Assistant

    Mar 2014 - Oct 2017
• 

  Sunshine village ski & snowboard resort

  Nov 2017 - May 2018

  Room attendant

  • Ensured professional presentation and immaculate grooming at all times • Answered customer calls, responding to their enquiries and problem-solving complaints• Maintained bedrooms, kitchens, hallways and staff rooms• Adhered to Occupational Health and Safety requirements

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  Pursuit collection

  May 2018 - Sept 2019

  Room attendant

  • Ensured professional presentation and immaculate grooming at all times • Answered customer calls, responding to their enquiries and problem-solving complaints• Maintained bedrooms, kitchens, hallways and staff rooms• Adhered to Occupational Health and Safety requirements • Developed high attention to detail and key initiative skills

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  Banff gifts and souvenirs

  Aug 2018 - Sept 2019

  Shop assistant

  • Provided personable and effective customer service• Functioned as a receptionist, managing calls and orders • Responded to customer enquiries and problem-solved complaints• Maintained the work environment as per Workplace Health and Safety regulations • Handled various transactions, including EFTPOS and cash payments • Managed stock, including acquisition and distribution across the shop

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  Magiq software

  Oct 2019 - now

  Support consultant

  • Monitor, log and manage all IT support requests • Handle all office correspondence, including calls, Zooms, emails and Zendesk requests • Troubleshoot and resolve IT issues relating to MAGIQ Documents software use• Liaise with diverse internal and external stakeholders

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  Ggwp academy

  Jan 2022 - Mar 2022

  Ux ui designer

  • Worked collaboratively with fellow designers to prototype a user-facing flow• Evaluated current UX to identify issues and gaps in the products service and UI• Contributed to user research, ideation, user flow mapping, wireframing, and interface design through to prototyping

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  Fora - allied health teams

  Mar 2022 - May 2022

  Ux ui designer

  • Worked collaboratively with fellow designers to prototype a client-facing flow• Contributed to user research, ideation, user flow mapping, wireframing, and interface design through to prototyping• Followed direction from supervisors and delivered results in alignment with industry best practice