Experience

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  Batelco

  Aug 2011 - Sept 2011

  It trainee

  Although limited in it's duration, the tasks assigned to me by the reporting manager helped me understand how the department accomplishes Batelco's business objectives on a daily basis.★ Supported Incident Management team in resolving daily occurring configuration item failures. This included temporarily assigning backup PC/Laptop to employees specifically when an unresolved underpinning problem was continuously obstructing their work.★ Assisted Problem Management team on solving the root cause of some recurring incidents. For example a number of PCs in call center department were crashing randomly, the problem was traced back to a patch collectively applied to the operating system earlier in the week. Once the solution was found in a testing environment, the defective patch was removed from call center PCs in the maintenance window scheduled after the working hours. ★ Worked with the access management team in creating Windows® based login credentials and assigned them appropriate authorization privileges for recently joined employees using Active Directory.★ Created a Configuration Management Database (CMDB) solely containing PCs and Laptops. The objective was to rapidly filter out legacy PCs which would struggle to cope up with the hardware demands of latest operating systems and accompanying work related software. Show less

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  Digital middle east

  Apr 2013 - Jan 2016

  Working at Digital Middle East i have performed myriad of jobs. The cross-functional nature of the organization allowed me to not only reinforce and enhance my core IT skills. But also gave me an opportunity to work in supply-chain, finance and sales department. As a result i have acquired deep understanding of the inner workings on how a Small - Medium Enterprise (SME) is run at an operational level.★ Created sales inventory management system to track sales activity as well as maintain healthy inventory level. This was accompanied with the development of knowledge database for the products present in the inventory. This served two purposes, Firstly to record the failures with the product and initiate return merchandise authorization process (RMA) for in-warranty units. Secondly to collect desirable features which the customer would like to see in the future version of the product. Once complied the feedback was sent to respective 3rd party organization.★ Handled issues or service request originating from both inside and outside of the organization. This included simple service requests pertaining to daily occurring IT issues within the organization or complex and urgent issues emerging at Digital Middle East's customer premises which required me to personally visit them and try to resolve the problem.★ Worked closely with customer's IT team in designing and integrating organization wide Audio/Video technologies such as HDBaseT, i.e. transmission of uncompressed high-definition video (HD), audio and power over Ethernet, along with IP based Digital Signage and Surveillance Systems. Show less ★ Participated in brainstorming sessions with the sales team in enhancing Digital Middle East's product consumer adoption process. To put it in other way with each iteration of the product, the feature-set changed which lead to modification of the famous marketing model AIDA ( i.e., Attention | Interest | Desire | Action ). This exercise helped optimize the purchasing funnel where potential customers would move smoothly through cognitive stages and finally be encouraged to make a purchase.★ Assisted sales team in creating product presentation for customers. My responsibility was to understand the technology at hand and then help translate it's features to meet the needs of the prospective organizations. ★ Conducted training sessions of Digital Middle East's solutions for the customer. To expound on this point, in a business-to-business environment the final user of our solution were not necessary tech savvy or even technology literate and had a higher resistance to change, this required preparation of highly engaging training material which then had to be presented immaculately. This lead to higher customer retention and created opportunity for recurring business.★ Searched and established relations with both local & international 3rd party vendors. The process began with utilizing the information extracted from knowledge database (KD), for customer requirements not been currently addressed by the product mix of Digital Middle East. This made imperative that i constantly pursue research on emerging technologies and then look for their availability firstly in the local market before seeking international vendors. Show less

  • IT Specialist

    Apr 2013 - Jan 2016

  • Business Development Support

    Apr 2013 - Jan 2016
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  Gbm

  Dec 2016 - Sept 2018

  Network engineer

  As a Network Engineer on GBM's MOPS Team, I maintained the campus networks of multiple governmental and private entities in Bahrain, performing the following actions:★ Managed Cisco and Huawei based Core, Distribution, and Access layer switching platforms. Proactively monitoring them for network related issues and troubleshooting observed problems. Implemented security features such as DHCP Snooping to protect the network from unauthorized access and attacks, and kept the switches up-to-date with the latest firmware and software releases.★ Maintained and gained in depth understanding of routing protocols such as EIGRP, OSPF, and RIP on enterprise networks. The campus network was distributed across multiple buildings and different geographic locations, connected via various IGP protocols using a mix vendor environment, I studied existing topology, underlying connectivity, routing tables, route redistribution, and routing policies. This enabled me to promptly investigate and resolve any emerging issues along progressive expansion of the campus network.★ Created and deployed scripts written in Python and PowerShell to deploy wide-scale network changes in the infrastructure on a campus network of 1000+ devices, such as deploying new network switches and configuring VLANs, features such as SNMP, NTP etc. Scripts reduced the deployment time by 50% and eliminated human errors altogether, resulting in a more efficient, accurate, and reliable deployment process.★ Prepared, configured, and installed Cisco stack switches for campus buildings, ensuring efficient onboarding of new users and connectivity to their end devices. As the network footprint expanded, our regular task was to connect switches in stack configuration and perform post-stacking checks before activating the switches in the production environment. Furthermore, I ensured to maintain a healthy stock by maintaining 10% of switches and stack cables. Show less

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  Infonas

  Sept 2018 - Feb 2020

  Network operations center engineer

  As part of the 24/7 NOC monitoring team, I worked 12-hour shifts and supported business operations by performing the following actions:★ Proactively monitored ISP services (transmission, internet, voice, etc.) using multiple monitoring platforms to ensure reliable and high-performance service.★ Immediately investigated baseline deviations and escalated to the appropriate team when required, minimizing the impact on customers.★ Provided first-line support to customers via email and phone, promptly logging and tracking trouble tickets to ensure timely resolution.★ Prioritized problem diagnosis and directed efforts to identify the root cause, leveraging technical expertise to resolve complex issues.★ Assisted with the safe installation of hardware (servers, routers, switches, etc.) and cabling systems in the data center, ensuring compliance with best practices.Transmission / Layer 1:►Proactively monitored Ciena and Cisco ONS-based transmission networks for alarms (faults), identifying root causes and resolving steps.►Collaborated with circuit uplink providers to restore affected circuits within the agreed-upon SLA, providing soft and hard loops to isolate the problem segment in the transmission network.►Performed service acceptance tests using EXFO testing tools, including RFC 2544, RFC 2545, and SDH, and shared the results with the customer.IP / Layer 3:►Deployed and configured Direct Internet and ADSL services for new customers, including policy maps, bandwidth control policies, HSRP, PPPoE, and DSL connections.►Handled and resolved customer internet issues such as website non-reachability, DNS related and latency issues.Ethernet / Layer 2:►Deployed point-to-point E-LINE and E-ACCESS services from different NNIs to customer demarcation.►Performed service acceptance tests for on-net and off-net circuits before handover/service delivery.►Troubleshooted affected circuits with customers and dispatched field engineers to restore service at the site. Show less

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  Infonas

  Apr 2020 - Aug 2021

  As a Network Planning Engineer, I managed and maintained ISP infrastructure, expanded the organization's global Ethernet footprint, performing the following actions:★ Managed core ISP internet infrastructure, overseeing critical services. Performed daily health checks, monitored internet utilization, and handled and resolved escalated NOC requests. This proactive approach ensured a healthy and reliable ISP infrastructure.★Improved ISP customer performance by reducing latency and packet loss through direct peering with content providers in multiple IXs, analyzing traffic trends to identify heavily utilized CDNs and initiate peering requests, establishing IPv4 and IPv6 peering, resulting in improved performance and reduced costs.★ Improved ISP internet service diversity and capacity by planning and implementing IP-transit connectivity with Tier 1 and Tier 2 providers, reducing risk and increasing performance.★ Proactively managed RIPE Database for Infonas, ensuring accurate and up-to-date routing and contact information for public IP addressing, enhancing reliability and help to reduce the risk of outages and disruption due to routing errors.★ Supported global MPLS network expansion by developing and implementing a standardized rack activation process for colocation data centers worldwide, facilitating seamless deployment of carrier Ethernet services.★ Led the establishment of Long NNI with Tier 1 Providers using MPLS Option C to deliver Layer 3 & Layer 2 connectivity across regions, improving performance, reliability, and cost.★ Designed and implemented private MPLS networks using a hub-and-spoke topology to connect large Financial & Corporate companies with multiple branches within Bahrain.★ Deployed International EoSDH circuits by preparing, implementing the configuration along the circuit path & performing required RFC 2544 & RFC 2545 the circuit with far-end providers before delivering the circuit to the end customer. Show less As a pre-sales engineer, I played a pivotal role in facilitating the successful closure of multiple opportunities by leveraging my technical expertise and undertaking the following key responsibilities:★ Studied the organization's product portfolio and gained insights into the company's target market, competitive landscape, and key value propositions.★ Engaged recognized telecom, enterprise & cyber security vendors to build strong relationships and align their offerings with the organization's product portfolio, ensuring that the organization has access to the latest and greatest telecom products and services at competitive prices.★ Attended virtual and on-premises discovery meetings, demos, and technical walkthroughs with prospective customers to understand their requirements and address technical concerns.★ Designed telecom-specific technical solutions, such as MPLS, Dedicated Internet, ADSL, Next-Generation Firewalls and IP telephony services, for customers based on their unique needs and requirements, as identified during the requirements collection phase.★ Drafted persuasive proposals that included detailed costing, solution design, and BOQ information, which helped customers understand the value of the telecom-specific technical solutions I designed and the benefits of working with me to implement them.★ Collaborated closely with the commercial team to facilitate the successful closure of multiple sales opportunities, exceeding the allocated sales targets.★ Actively tracked and analyzed market trends, emerging products, and the competitive landscape to identify new opportunities, develop innovative solutions, and stay ahead of the competition. Show less

  • Network Planning Engineer

    Feb 2020 - Aug 2021

  • Presales Engineer

    Apr 2020 - Jan 2021