Experience

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  Equiniti limited

  Nov 2009 - Jul 2010

  Team leader

  • Managing a team of up to 20 inbound phone executives• Servicing and actioning customers share holder enquries• Driving performance to deliver key performance indicators and grade of service• Conducting floor walking and monthly 1 on 1’s

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  Sta travel

  Nov 2010 - Jul 2016

  • Managing a region of up to 50 staff across 10 retail stores in NSW• Coaching 10 Store Managers a sales management process to enhance the customer experience• Driving sales, productivity and performance through conducting daily store visits• Agreeing a monthly plan to achieve region budget, passenger and attachment targets• Being able to identify and recognise areas of opportunity by the anaylsis of a daily tracker• System skills include but not limited to DTM, Amadeus, 1source, Insurance and Microsoft packagesAchievementso Grew regions passenger and revenue 2 out of 3 yearso Achieved 8 monthly region budgets in a row – a company record!o Launched the first successful kiosk Travel Agents in Miranda Westfield Show less

  • Regional Sales Manager

    Jan 2013 - Jul 2016

  • Store Manager

    Dec 2011 - Dec 2012

  • Travel Consultant

    Nov 2010 - Dec 2011
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  Contiki holidays

  Aug 2016 - Dec 2017

  Head of direct sales

  • Part of the AUS Leadership Team• Designed and implemented two globally recognised strategies to drive passenger growth• Coaching a team of 15 sales executives by means of fortnightly 1 on 1’s and call recordings• Driving conversion of leads through Inbound/ Outbound phone calls, text, email and online channels • Creating and monitoring reporting via Salesforce, Tropics and excel spreadsheets• Designed and implemented two commission schemes using effective change management• Constantly challenging and seeking further opportunities to generate leads and grow market share • System skills include but not limited to Tropics, Salesforce, Amadeus and Microsoft packagesAchievementso Achieved 14% passenger growth for 2017 departure yearo Grown direct business by 3% in 1 year to 30% market shareo Awarded office of the year (2017) for contribution to the global business Show less

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  Kaplan professional

  Dec 2017 - now

  I bring over five years of senior leadership experience in transforming sales strategies, enhancing customer engagement, and leading high-performing teams. With a proven track record in operational excellence and client satisfaction, my expertise lies in driving growth and innovation to achieve ambitious business objectives.Core Competencies:Sales Leadership: Spearheading strategies that expand the student base and strengthen market presence, while consistently surpassing sales targets.Client-Centric Solutions: Delivering tailored services and maintaining exceptional client relationships to ensure satisfaction and long-term success.Team Development: Cultivating a collaborative, results-driven culture that fosters innovation and professional growth.What I Do:- Develop and implement strategic plans to meet and exceed B2C sales and service goals.- Oversee continuing education programs and client subscription renewals to drive recurring revenue.- Lead cross-functional teams to deliver exceptional customer service and operational efficiency.- Collaborate with key stakeholders to enhance business performance and explore new opportunities. Show less During my secondment as Head of Operations at Kaplan Professional, I led the transformation of core business operations, ensuring alignment with strategic goals and client satisfaction. With extensive experience in managing complex operational frameworks, I have been instrumental in streamlining processes, improving efficiency, and delivering results in a dynamic and fast-paced environment.Core Competencies:Operational Strategy: Designed and implemented end-to-end business processes across product lines, ensuring compliance, efficiency, and automation.Client-Focused Solutions: Strengthened corporate account management and tailored operational solutions to meet evolving client needs.Leadership Excellence: Inspired high-performing teams, fostering a culture of collaboration, innovation, and accountability.What I Did:- Established and maintained critical business processes, including enrollment, payment processing, compliance reporting, and corporate training delivery.- Collaborated with internal and external stakeholders to expand into new markets and launch new products successfully.- Championed continuous improvement initiatives, leveraging data insights and technology to enhance operations.- Ensured exceptional customer service by addressing client operational challenges and driving service excellence. Show less • Responsible for developing and continually challenging the B-to-C Sales Team efficiency and effectiveness• Driving the team to achieve sales and growth targets across a wide range of Kaplan Professional products• Engage the team through promoting innovation and creativity to achieve KPI’s• Designing and implementing a strategic business plan based on internal and external market research• Expanding the teams circle of influence with internal and external stakeholders• Presenting sales, revenue and realistic sales forecasts for the management team• Encouraging teamwork and initiative by fostering a high performing and results driven culture• System skills include but not limited to Salesforce, ipSCAPE, Vonage (formerly New Voice Media,) Intercom, Calendly and Microsoft packagesAchievementso YoY revenue growth for 2018, 2019 and 2020o Achieved business revenue budget for 2020 amidst a global pandemic o Awarded ‘Team of the year’ (2018) and 'Golden Kappy' (2019) at the annual awards ceremony Show less

  • Head of B2C Sales, Service and Continuing Education

    Jan 2025 - now

  • Head of Operations

    Jan 2024 - Jan 2025

  • B2C Sales Manager

    Dec 2017 - Jan 2025
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  Southern highlands company for steiner education

  Feb 2025 - now

  Member board of directors

  Serving on the Board of Directors for Aurora Steiner School, providing strategic leadership, governance, and oversight to support the school's mission and values. Working collaboratively to uphold Steiner education principles, ensure financial sustainability, and foster a nurturing learning environment for students. Engaging with stakeholders, guiding policy decisions, and contributing to the long-term growth and success of the school.