Experience

• 

  Bgs (baltic ground services)

  Nov 2014 - Mar 2018

  Check-in agent
• 

  Teztour greece

  Apr 2016 - Oct 2016

  Tranfer/excursion guide
• 

  Kanika hotels & resorts

  Apr 2018 - Aug 2018

  Animator
• 

  Bgs (baltic ground services)

  Nov 2019 - now

  Leadership & Team Management: Guiding teams to deliver high-quality service under pressure.Customer Service Excellence: Resolving passenger issues swiftly with empathy.Crisis & Conflict Resolution: Managing unexpected situations calmly and effectively.Communication: Clear, positive interactions with passengers and partners.Regulatory Compliance: Ensuring safety and security through knowledge of policies.Multitasking & Time Management: Balancing tasks efficiently in a fast-paced environment.Problem-Solving: Quick, effective decision-making during peak times. Show less

  • Passenger service duty manager

    Jul 2023 - now

  • Training Instructor

    Mar 2022 - Jul 2023

  • check-inn agent

    Feb 2019 - Jul 2023

  • Deputy shift manager

    Jun 2021 - Mar 2022

  • Mentor

    Nov 2019 - Mar 2022
• 

  Lastmile

  Oct 2021 - Mar 2022

  Partner