Experience

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  Rba junior college of arts, science and commerce

  Aug 2017 - May 2018

  Teacher assistant

  Teaching Secretarial Practice and Economics alongwith Executing Roles and Responsibilities of a Class Teacher.Paper Setting and also Boards exam Paper Corrections.

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  Bny

  Mar 2019 - Aug 2022

  Worked on Audit and Control Projects with Internal Auditors and External Auditors.Led and managed a project for migration of Client Inquiry Management and trained multiple teams on usage and best practices for the process.Undertook cross-training on Lending Functions - mainly bank loan lending and agent loan lending.Understood training for peers and superiors on various process enhancements.Performing Callback Verifications to validate Standing Instructions and setup those Instructions in the application.Responsible for performing daily reconciliations for cash, security and suspense transactions as well as adhering to established quality control measures and procedures.Responsible for researching and responding to inquiries from internal business groups, depositories, agents, brokers, clients, Investment Managers, sub custodians and/or custodians. Show less Processing and allocating payments and processing class action suits and reconciling, monitoring and posting entitlements to client accounts.Responsible for daily and monthly outlier review, research and documentation.Performing Callback Verifications to validate Standing Instructions and setup those Instructions in the application.Responsible for performing daily reconciliations for cash, security and suspense transactions as well as adhering to established quality control measures and procedures.Responsible for researching and responding to inquiries from internal business groups, depositories, agents, brokers, clients, Investment Managers, sub custodians and/or custodians.Worked on multiple systems, applications and softwares and third party applications and also reviewed and authenticated client Instructions.Drafting and maintaining procedure documents for reporting processes, making sure best practice is established and followed.Performing Proxy Functions within Portfolio Services as aid to Corporate Action Services.Performed Blocking and De-Blocking of trades and Account setup for Clients.Provided Position Disclosures to various markets and Worked on French Meeting vote ballots. Show less

  • Analyst, Corporate Actions

    Jun 2021 - Aug 2022

  • Intermediate Representative Corporate Actions

    Mar 2019 - May 2021
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  Eclerx

  Sept 2022 - Oct 2023

  Associate process manager

  Directly managed 18 FTE's and 3 Temporary Staff while addressing daily challenges and service quality as well as accelerated issue resolution by 25%.Redesigned process flows according to Clients needs and optimised deliverables by 15% and generated a Process Improvement Idea and Implemented it successfully which reduced the AHT of an activity by 45%.Trained team in off season after achieving process goals and Developed and Implemented a new Macro that reduced the processing time of daily reports by 50%.Preparing Monthly Business Reviews for Internal Management and Clients and Assessing and Reviewing KRI and KPI data of the team and Manage all employee coverage-scheduling, allocations and time-off requests.Processing basic mandatory and voluntary corporate action events (including the daily interpretation, monitoring, scrubbing and notification of corporate action events.Working on Stock Loan Lending Claims, Corporate Action Claims and Fixed Income Claims. Show less

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  Bny

  Oct 2023 - now

  Associate