Experience

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  Bcbgmaxazriagroup

  Sept 2013 - Apr 2017

  Concession manager

  During my tenure as a Business Manager at BCBGMAXAZRIA, I successfully managed one of the top-performing national concessions. My role encompassed multi-faceted responsibilities, including inventory management, team leadership, training, and performance monitoring. The major achievements during this role include:- Developed and implemented effective sales strategies, resulting in sustained growth in sales performance.- Spearheaded the creation and execution of comprehensive training programs, fostering a learning culture that elevated team skills and product knowledge.- Devised and implemented efficient inventory management processes, significantly reducing stock loss and increasing operational efficiency.- Successfully managed relationships with third-party suppliers, ensuring seamless stock supply and transfer, and mitigating potential disruptions in sales. Show less

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  Capify uk

  Oct 2017 - Mar 2018

  Credit investigator

  As a Senior Credit Investigator at Capify, I played a vital role in streamlining and enforcing rigorous credit investigation processes. My focus on diligent adherence to stringent credit application review criteria contributed to a significant improvement in the quality of our client portfolio. My key achievements include:- Streamlined the credit investigation process, leading to significant improvements in both efficiency and effectiveness.- Collaborated with internal teams to ensure prompt and accurate processing of all credit applications, reinforcing strong client relationships and fostering a culture of teamwork and cooperation.- Utilized my expertise in data analysis to enhance the precision of credit decisions, contributing to risk mitigation and enhanced portfolio quality.- Positioned myself as a trusted resource for credit-related inquiries and knowledge, promoting a culture of transparency and trust within the organization. Show less

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  Mo & co

  Mar 2018 - Aug 2018

  Store manager

  During my tenure as a Business Manager at MO&Co., I was instrumental in reversing the fortunes of a previously underperforming fashion concession in Selfridges. I developed a deep understanding of customer demographics and utilized this insight to strategically adjust the store's stock offerings, which led to significant improvements in sales and customer satisfaction. My key achievements include:- Devised and executed an innovative team training program to improve sales techniques and product knowledge, leading to a notable enhancement in sales performance.- Established efficient stock handling and visual merchandising processes, considerably enhancing the store's aesthetic appeal and operational efficiency.- Cultivated a strong in-store relationship with Selfridges, which included stepping in to provide staffing support during lean periods and improving overall store performance.- Applied my strong commercial acumen to turn around a struggling store into a high-performing outlet, setting it on a trajectory of continuous improvement and success. Show less

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  Maje

  Aug 2018 - Aug 2022

  Multi site manager

  In my role as a Concession Multi-Site Manager and Training Expert at MAJE, I strategically managed two top-performing stores and multiple luxury goods categories. Leveraging strong commercial acumen and data-driven strategies, I consistently achieved and exceeded sales budgets across both locations.Key achievements include:- Sales Performance: Strategically planned and executed initiatives resulting in a significant 15% increase in sales over a single quarter through a keen understanding of local market trends and customer preferences. - Operations Management: Streamlined operations across both stores by overseeing staffing, inventory, and visual merchandising. Successfully optimized resources and balanced inventory levels through cross-promotion strategies, thereby boosting overall footfall across all stores.- Team Leadership & Development: Elevated sales teams' performance by delivering effective training programs. Regularly reviewed performance and strategized individual development plans, resulting in a 15% increase in overall team productivity.- Data Analysis & Reporting:Provided senior management with detailed weekly reports outlining sales performance, customer demographics, and market trends, contributing significantly to informed strategic decision-making. Through these experiences, I honed my abilities in strategic planning, operations management, team leadership, and data analysis, underpinning my effectiveness as an innovative, results-oriented retail leader. Show less