Experience

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  At&t

  Aug 1986 - Jan 2008

  Responsible and accountable for all AT&T Service Delivery EMEA escalations to PTT / Carriers and installation issues. Focus on AT&T standard services ensuring all installation SLAs are met and client satisfaction remains high in the provisioning space across EMEA. Interface with senior management in AT&T across the globe and with senior representatives in PTT's and AT&T suppliers in EMEA. This also included Project Management of Procurement of AT&T Services. Supporting rollout of AT&T Outsourcing clients. Global responsibility for all Operational and Business Support functions. This involved having a deep understanding of the outsourcing contracts, delivery of each bespoken component and triggering contractual amendments should the need arise. Supported outsourcing deals with IBM, Siemens, LVMH, General Motors and AstraZeneca.This role included opportunty to travel and work with clients across Europe, Asia Pacific and US. A Project Manager in AT&T. Major projects included the tranformation of Citibank Disaster Recovery process to AT&T.Was part of a team that Project Managed to installation of the first AT&T Internet Data Centre (IDC) outside the US. This was a major milestone for AT&T in EMEA. My role also included acting as the Hosting Executive to ensure we had a seamless transition of the first hosting clients into the IDC in the UK. Managed the AT&T Solutions Year 2000 Programme in EMEA for AT&T Solutions. This included using Year 2000 Testing Services with Comdisco and compliance of all software and hardware. Interfacing with the AT&T Labs in the US.Responsible for coordination and planning of resources across the Y2K period. Managed all Business Continuity / Disaster Recovery services for AT&T Solutions.Managed Disaster Recovery contracts with Comdisco (now Sungard). Attended Comdisco Business Continuity Conference in Chicago on an annual basis between 1996 to 2000. Gave breakout session presentation on AT&T's Disaster Recovery Approach in 1997 and 1999. Worked in various roles supporting Mainframes during this period for AT&T Istel and Istel.

  • Service Delivery EMEA - Critical Issues Manager

    Jan 2005 - Jan 2008

  • Global Operations Implementation Manager (OIM) - Outsourcing

    May 2000 - Jan 2005

  • Project Management - Outsourcing and Hosting

    May 1998 - May 2000

  • Y2K Coordination

    May 1999 - Apr 2000

  • Business Continuity Services

    Jan 1994 - Apr 2000

  • Mainframe Support

    Aug 1986 - May 1996
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  At&t

  May 2009 - Oct 2017

  AT&T Business Manager in EMEA on the UBS Account. A multi functional role focused on a globally consistant management approach to supporting the UBS Account. Role involves managing virtual teams across the globe, ensuring Contract compliance, supports billing related processes and issues, financial performance, vendor and asset mangement.My specific role was as a Contract Manager subject matter expert, specifically focused on contract related issues such as contract management, contract change, budgetary, governance, financial related issues, escalation and disputes. This was due to the large number of contractual escalations, changes and disputes with UBS Senior Management. This included the AT&T / UBS Termination financial dispute and Governance. In addition this Management role I accountable for a team of professionals providing business support functions on the AT&T UBS Account across EMEA & Asia Pacific. Working as a key client interface, building a strong business relationship and linking to sales / account teams to benefit both AT&T and UBS.Life cycle activities and team responsibilities included: Contract ManagementDispute ManagementContractual GovernanceProcurement of Services BillingService Relationship ManagementService Level AgreementsAccount ManagementSales Support Show less Accountable and responsibile fro proactive management of the AT&T CSC Account. Working within a team environment alongside US based Operations Manageer, focused on UBS, working to support UBS in the Americas.Working closely with Service Assurance, Project Management, Service Delivery and Billing teams to proactively identity and drive improvements to the clients service from AT&T. Iniates plans and conduct analysis of all data services provided to CSC to drive to improve clietn satisfaction, meet and exceed client needs. Show less Appointed as Escalation and Critical Issues Manager for Project and Transformation of Royal Dutch Shell network services to AT&T. To act as a point of contact for Shell Escalation Team to work and resolve client escalations. Critical client facing role in support of a $1.6 billion contract with Royal Dutch Shell. Act as a client advocate in AT&T in order to improve client satisfaction for all AT&T Services.Sucessfully implemented internal escalation processes that were rolled out across AT&T Shell Project Management Teams that resulted in a overal decrease on Shell escalation to AT&T of approximately 80%. Show less Supporting AT&T Wholesale clients in EMEA. I am accountable and responsibile for all contractual and life cycle related issues for Accenture. I have a virtual team of 6 Service Executives that provide a follow the sun model for Accenture. Additional requirement was to grow the business and support new sales opportunities. Contractual support and Procurement of Services were key deliverables.In addition to the above, since August 2010, I have also been seconded to support a contract with Accenture and a large financial institute. I am current working between the AT&T Offices in Redditich and client offices. Show less Provided Contract, Service and Account Management support to the AT&T Wholesale contract with Accenture and AT&T Retail contract with a financial instititute. Accenture are the Service Intergrator. Inital role was to act as a Contract & Service Management function as a single AT&T contact for both Accenture and the client whilst defining the AT&T Life Cycle support requirements. When AT&T deployed individuals local to the client, I was responsible for any knowledge sharing and educating indviduals on the contract and continuing the development of client relationships. This included the implementation of all Governance, Service Management and Operational processes with Accenture and the client. I then acted as the AT&T Regional Account Manager whilst the AT&T Account Team were intergrated to the account. I provided support to the AT&T Global Account Director and instigated revenue acceleration opportunties in Asia Pacific. My assignment completed once all AT&T resources were aligned with Accenture and client counterparts and the AT&T Sales team were in place in September 2011. Show less

  • Business & Contract Manager on UBS Account

    Oct 2015 - Oct 2017

  • AT&T Principal Network Operations Manager on UBS / CSC Account

    Oct 2014 - Sept 2015

  • AT&T Shell Account - Contract Escalation & Critical Issues Manager

    Nov 2011 - Oct 2014

  • Global Service Executive

    Jan 2007 - Nov 2011

  • AT&T Regional Account Director - Accenture and Royal Bank of Scotland (RBS)

    Aug 2010 - Oct 2011

  • New Business Opportunties / Pre Sales Support

    May 2009 - Sept 2011
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  Gymshark

  Nov 2017 - Dec 2017

  Systems executive

  Due to family connections, a short term contract for Gymshark as a System Executive for the Black Friday and Christmas period. Gymshark was awarded The Sunday Time fastest growing company in the UK for 2016 and was 12th both 2017 & 2018. In 2019 Gymshark was The Sunday Times U.K’s fastest growing company for international sales jumping from 16th in 2018.Supporting the Head of Logistics. I was responsible for the resolution of address validation issues in a crucial period. Role involves coordinating activities between the Operations, System Management team, DHL and Customer Support.Due to my family connections, I was very fortunate to see Gymshark develop from day 1 in 2012 to grow into a global company. To provide my experience, know how, to each phase of growth and to be involved in a supportive and consultancy / advisory role was an incredibly proud experience. Amazing to see a millennials break the into an industry and to lead the change of approach of businesses was remarkable. Show less

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  Snf consultancy ltd

  Jan 2018 - Nov 2020

  Company director
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  Ubs

  Jan 2018 - Oct 2018

  It contract / category manager (interim)

  An interim contract as an IT Contract Manager based in 5 Broadgate, London. Due to my experience, this role was amended to a Network and Software Category Portfolio Manager supporting all UBS global Telecom and Network suppliers. Requirement was to provide leadership and logistics of the network supplier management to maintain all Vendor Management Framework controls to provided auditable evidence on the management of the UBS Networks. Using the UBS Vendor Management Framework to consistently manage cost, risk to drive improvements whilst meeting regulatory expectations. This included contract management disciplines such as contract governance, renewals, budgetary controls, procurement, termination and expiration of contracts.Additional requirement as to focus on significant cost reductions and consolidation of vendors across the UBS internal infrastructure divisions across the globe. Show less

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  Nationwide building society

  Mar 2019 - Apr 2020

  Senior it procurement manager (interim)

  Senior IT Interim Procurement Management role at Nationwide Building Society HQ in Swindon. Interim Contract role for 12 months.

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  Commerical edge ltd

  Apr 2020 - Nov 2020

  Procurement specialist
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  Ffo ltd

  Nov 2020 - now

  Business office manager

  Business & Project Manager