Experience

• 

  Green forest

  Jun 2017 - Jul 2018

  English teacher

  • Administered weekly self-created lessons; developed daily activities andimprovements to curriculum• Worked with groups of 12-16 adult students• Coached students to strengthen writing, listening, reading, speaking skills• Evaluated students through verbal and written exams and identified areasneeding improvement• Created activities and games to encourage English learning

• 

  Stepshot

  Aug 2018 - May 2019

  Customer success manager

  • Head of customer success, supporting the base of 20K StepShot leads &customers through Intercom website chat, Jira service desks, and email• Pre-sales, account management and churn qualification activities• Hosted demos & training sessions• Created quotes, invoices, KB articles, and other end-user documentation• Collaborated with dev and marketing teams to cover users’ inquiries• Monitored payments in Paddle and managed escalations; before the acquisition,StepShot had grown to a stable MRR of above 40K USD Show less

• 

  Uipath

  May 2019 - now

  • Leading product marketing for UiPath products:Process Mining (uipath.com/processmining)Task Mining (uipath.com/taskmining)Automation Hub (uipath.com/automationhub)Task Capture (uipath.com/taskcapture)• Co-organized the tracks and was a speaker at the biggest automation event—UiPath FORWARD (uipath.com/forward)• Crafted product messaging and positioning as well as a strategic product story• Created sales enablement assets, including internal and customer-facingmaterials• Created related content like blog articles, webpages, video scripts, slides, etc.• Ensured effective cross-functional collaboration with different teams, includingProduct and Sales• Conducted market and industry research for holistic marketing planning Show less

  • Product Marketing Manager

    Apr 2023 - now

  • Senior Product Marketing Specialist

    Dec 2020 - Apr 2023

  • Product Marketing Content Specialist

    Jan 2020 - Dec 2020

  • Customer Success Operations Manager

    May 2019 - Jan 2020