Experience

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  Glasgow royal concert hall

  Oct 2007 - Jan 2012

  Sales and systems administrator

  • Project management. • Online ticketing tool. • Provide system maintenance and user support. • Manage stakeholder relationships for event planning and operational issues.• Proof reading of marketing materials on all promotional communications.• Build training packages and deliver training.• Continually optimise the delivery and management of customer service.

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  Sportscotland

  Sept 2012 - Jul 2014

  Strategic planning & communications

  The Scottish Government national agency for sport.• Deliver national campaign• Website content management • Project reporting• Implementing project delivery• Delivering internal communications• Procurement on major projects• Stakeholder management

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  Bbc

  Jul 2014 - Mar 2017

  Project Management • BBC Reception Advice web pages content management • Online postcode transmitter tool • Red Button+ within Reception Advice • Organising project teams• Customer research led development • Facilitate positive working teams• Project tracking & estimating Delivering support across the key areas of BBC Distribution’s project portfolio and documenting operation processes. Distribution is responsible for managing all aspects of the distribution, transmission and carriage of the BBC’s UK public services (television, radio and interactive) on digital and analogue broadcast platforms. Show less

  • BBC Portfolio & Change Analyst

    Nov 2015 - Mar 2017

  • BBC Distribution Portfolio

    Jul 2014 - Oct 2015
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  The travel corporation

  Mar 2017 - Dec 2018

  Pmo manager

  TTC Brands such as Contiki / Trafalgar / Insights Vacations / Uniworld River Cruises.Successfully set up a PMO function in technology department supporting product and services delivery. Through a number of agile teams with a portfolio of applications to support the global business and across brands, working in multiple languages, CMS Strategy, Salesforce CRM, Licencing, Vendor Management, working with Business Interface and Partner Interface. Adding value to the business by ensuring that projects are managed effectively and by providing an effective channel of communication delivers a clear view of true status and risks of the project. Portfolio Management• Reporting cycle and quality• Providing insight for delivery confidence and resource management• Support governance for consistent approach across portfolio • Measurement of business value and effort• Portfolio analysis (RAID) identifying and trackingAssurance and Quality Management• Supporting senior leaders with strategy planning/alignment and project priority setting• Setting clear terms of reference to teams, meeting purposes and responsibilities• Performance monitoring, health checks, change landscape, benefits realisation • Strategic objectives and vision setting• Identifying stakeholders and communication planningCapability for Success• Project management best practice • Set-up and introduction of a Project Management tool • Producing and managing project templates, toolkit and intranet• Creating and managing a base for sharing knowledge• Leading PMO services management and delivery support• Celebrating successes and product info packs Show less

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  Vue entertainment

  Dec 2018 - Jul 2021

  Portfolio manager

  Project portfolio prioritisation business wide at director level Set up and improved maturity of PMO function Portfolio data analytics and insight for decision making PPM tool set up / roll outStart up and support projects Guidance, tools and templates

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  Care quality commission

  Aug 2021 - Feb 2022

  Portfolio benefits management

  New company strategy transformational portfolio for new policy, ways of working, supportive corporate tools, data and rating management system. Create supporting portfolio materials and communicate out to stakeholders Benefits management coaching Shaping strategic benefits measurementsData analytics reporting Benefits management portfolio dependenciesQuality assurance lifecycle stages

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  Health and social care northern ireland

  Apr 2023 - Feb 2024

  Change impact lead

  • Based in the central business change team, delivered a full lifecycle change impact assessment on EPR Epic system roll-out across Northern Ireland• Building integrated change plans (Operational readiness, training, policies, comms, workforce)• Leading a team of 12 change analysts• Road mapping agile change impact assessments• Run and manage impact assessments measuring changes, risks, and benefits • Work with organisation/Trust SMEs to design and implement mitigation strategies• Build business readiness criteria and manage change initiatives through to successful stabilisation Show less

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  Hft

  Apr 2024 - now

  Project manager

  Leading the roll-out of a replacement quality assurance healthcare system, InPhase. • Develop, define, project plan and deliver successful implementation of the new integrated compliance and risk management system across different areas of the business, to achieve measurable improvements and benefits across portfolios. • Pro-actively engage with stakeholders, build trust and buy-in and establish positive relationships with colleagues across the organisation. Maintain effective stakeholder communication and engagement throughout the project to achieve implementation to set timelines. Show less