Experience

• 

  Prudential financial

  May 2005 - Aug 2005

  E-commerce intern

  I also worked at Prudential May 2006 to August 2006

• 

  Golden technology

  Jun 2007 - Aug 2007

  It assistant

  Provided support for the network and hardware. Assisted sales associates with setting up new laptops and mobile devices. Learned how to use Crystal Reporting

• 

  Prudential financial

  Apr 2008 - now

  Systems analyst

  In April of 2008 I started at Prudential as an associate on the help desk. In this position I provided 1st call resolution or research for hardware/software issues. The team also worked to manage major/high impact incidents where systems were incapacitated and there was a degradation or loss of production. Other tasks performed were post incident review, the creation of reporting metrics on the efficiency/deficiency of the team or services provided, training to new associates, manual system health checks, and 24/7 support.In October of 2014 I took on a new role at Prudential as a Technical Systems Analyst with the Tools Administration and Support team. In this role I help to gather requirements for enhancements and the creation of custom applications in our Service Now ticketing system. I assist with the administration of the Apptio financial application. The team is responsible for scrubbing and loading data each month, monitoring the reports, and reviewing/administering access for each user.I also provide training for the Service Now and Apptio applications to new associates and overviews on new features to anyone with access to the systems. Show less