Experience

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  Tcs private limited

  Nov 2012 - Feb 2021

  Manage overall operations and responsible for the effective and successful management of employee, productivity, quality control and safety measures as established and set for the Operations Department. Enhance the operational procedure, systems and principles in the areas of information flow and management, business processes, enhanced management reporting and looks for opportunities to expand systems.Managing the team of 150+ employees with dealing approx. 120K+ Shipments (forward supply chain ) in Proper and Allied locations. Communicate job expectations; planning, monitoring, appraising and reviewing job contributionsContribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends.Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.Develop operations systems by determining product handling and storage requirements; develop, implement, enforce and evaluate policies and procedures; develop processes for receiving product, equipment utilization. Develops and maintains efficient and economically feasible route structures. Ensures the physical property is operated and maintained in good order.Accomplish operations and organization mission by completing related results as neededLooking After 15 Branches (Badin, Dadu, Hala, Moro, Matli,Nosheroferoz, Sakrand, Sanghar, Shahdadpur, Tando Allah Yar,Tando Jam, Tando Adam, Thatta, Tando Muhammad Khan &Umerkot) and 2 Stations (Mirpurkhas & Nawabshah). Show less Coordinate at Area, Region & HOF level for operations related matters.Assist in implementing and monitoring of ongoing projects.Respond to internal queries/concerns through e-mail or phone calls.Follow up on pre-alerts from the network and local operations.Develop and manage SOPs in compliance with MMS operationalstructure and model.Managing team for getting better result.Monitor operational reports, data & delivery status in the system.Looking After 12 Branches (Badin, Dadu, Hala, Moro, Matli,Nosheroferoz, Sakrand, Sanghar, Shahdadpur, Tando Allah Yar,Tando Jam, Tando Adam, Thatta, Tando Muhammad Khan &Umerkot) and 2 Stations (Mirpurkhas & Nawabshah). Show less (Basic Function)- To assist in routine application change management & to ensure quality, accuracy, and integrity of the systems and data are maintained. Coordinate closely with data processing team and support functions on a variety of issues and projects and liable to ensure compliance on designated quality & information security policies & procedures.(Duties & Responsibilities)- Responsible for providing assistance in all stages of the software / application development life cycle: initial analysis, implementation, integration, testing, debugging and support.- Respond promptly and professionally to bug reports and change requests.- Assist in implementing and monitoring of ongoing projects.- Assist in developing new application / software as per business need and proofing the program to develop needed changes to assure quality data processing.- Research and recommend software tools to management.- Provide quality control support as needed to ensure the effective development and bug removal.- Assist software developer in handling of operational disorders and their speedy resolution Show less

  • Team Leader Operations Bulk Distribution & E-Com

    Apr 2015 - Feb 2021

  • Assistant Manager Operation (Bulk Distribution)

    May 2014 - Mar 2015

  • Asst. Software Developer

    Nov 2012 - Apr 2014
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  M&p express logistics

  Feb 2021 - Sept 2021

  Inbound/outbound operations manager

  Manages the workforce and workflow within the departments directly or through supervisors to assigned inbound/outbound job functions within the departments to balance staffing and reduce overtime. Works directly with associates to establish and foster a strong working relationship to support and enhance work performance. Ensures the quality, accuracy, and timeliness of all inbound or outbound functions.Inbound - Ensure proper acceptance of product in accord and relevant to regulations and CompanyOutbound - Ensure timeliness, safety and accuracy of outbound shipments.Duties & Essential Job Functions:Reviews current or future trends that indicate possible gaps in inbound or outbound functions and makes recommendations based on findings.Participates on distribution center management team; develops action plans for conducting internal analyses and gap identification.Conducts daily status meetings with management team to review prior day’s performance and to develop action plan for current day.Leads development of and communicates Productivity Improvement Plan for each performance indicator or area identified for improvement.Conducts observations to identify areas for change; conducts analyses to develop action plans to address operational and employee gaps.Leads inbound or outbound team in goals and measurement development and implementation.Reviews the strategic goals of the inbound or outbound area and sets performance goals.Monitors department budget on a monthly basis; assists in development of budget for inbound or outbound functions.Additional responsibility to handle the contract & agreement with Transporters (3PL).Conducts weekly staffing reviews to determine appropriate staffing levels for inbound or outbound departments.Communicates with company carrier regarding store loads and backhauls. Show less

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  Postex

  Oct 2021 - Apr 2022

  Area head operations (e-commerce)

  Logistics Operations, including Business Processes and Systems, IT infrastructure and applications, Customer Services and Operations.Managing all aspects of the business including Change Management, Time Management and Operations Management.Formulate business strategy with others in the executive team.Route Planning, Capacity, Cost Efficiency.Working with team to ensure that we always meet our deadlines, while maintaining a high level of productivity. Design policies that align with overall strategy.Ensuring that all changes in Operations are efficient and effective. Implement efficient processes and standards in E-Commerce Operations.Coordinate customer service operations and find ways to ensure customer retention.Ensure compliance with local and laws (e.g. data protection).Oversee the implementation of technology solutions throughout the organization.Manage contracts and relations with customers, vendors, partners and other stakeholders.Evaluate risk and lead quality assurance efforts.Oversee expenses and budgeting to help the organization optimize costs and benefits.Mentor and motivate teams to achieve productivity and engagement.Report on operational performance and suggest improvements. Show less

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  Pla courier

  Apr 2022 - Jan 2024

  Area manager

  Plan, implement and monitor the "Regional Operational Strategy" & develop appropriate strategies.Collaborate with Regional Operations team to develop regional strategies that help the company to create sales targets.Develop (LMP) Last Mile Partners by identifying other areas where we can collaborate with other companies to increase sales and reduce costs.Develop solutions on how best to serve customers' needs by identifying gaps in our current offerings or opportunities for new products or services which could increase customer satisfaction with our brand.Redesign operational processes with top management coordination and implement through IT, while developing effective reporting formats and building a strategic delivery model that enhances visibility of performance.Set and implement performance standards across all the area. Monitor and maintain dispatch and network logistics' KPIs.Oversee E-Commerce operations to ensure efficiency. Continuously drive costs and performance improvements.Manage logistics across multiple regions by overseeing all aspects of delivery activity, including sorting and delivery methods, and monitoring performance through data reviews of field staff reports. Show less

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  Trax

  Jan 2024 - now

  Area operations manager