Experience

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  Globe telecom

  Sept 2004 - Sept 2011

  Responsible in managing a team of data gatherers and specialists whose function is to study historical data of potential trends and analyze its effects to certain decisions or events. Ensure that agreements in the contract with Vendors are met and monthly payments are submitted to Finance. Worked with multiple groups across multiple departments to present the data and determine validity. Provided Problem Management (PM) with opportunities from improvement and data clean up, if necessary. Challenged and confirm previous reporting decisions. Show less Proactively recommend the training, overtime, voluntary off time, based on the intra-day reports on performance (IRP). Partner with various business units, QA and Training departments to schedule the necessary training and associate coaching to ensure the company’s commitment towards quality. Review the current processes of scheduling and staffing and uncover the potential opportunities of improved efficiency that includes schedule rotation, operation hours, and staffing of agents for each individual facility. Show less

  • Inbound Manager

    Sept 2010 - Sept 2011

  • Workforce Management Analyst

    Sept 2008 - Sept 2010

  • Hotline Specialist

    Sept 2006 - Sept 2008

  • Customer Service Associate

    Sept 2004 - Sept 2006
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  Victory christian fellowship phil., inc.

  Sept 2011 - Apr 2015

  Administrative assistant for special events

  - Organizes special events related to pastoral and church services.- Manages group of volunteers who works for production, documentation and program- Coordinates with suppliers, participants and internal office- Plans and projects budget needed for every event- Document pre and post event- Analyzes outputs of target goal thru 'what worked, what didn't worked and why' questions.- Creates template for people, process and structure needs of repeated events

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  Enderun colleges

  Jun 2015 - Aug 2015

  Esl camp instructor

  Teaching Blended Learning Program (BLP), TOEIC, Conversation, Vocabulary, Business English, Integrated Skills to Korean University Students

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  Selc one to one english manila （セルクマニラ）

  Sept 2015 - now

  Esl instructor (english as a second language instructor)

  Delta Business English, TOEIC Tactics, Integrated Skills to Japanese Professionals and University Students.

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  Makati hope language center

  Sept 2015 - Dec 2015

  Esl instructor

  Home-teach tutorial program for Chinese immigrants, Beginner to Advance level

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  Freelance / self-employed

  Jan 2016 - now

  Esl tutor

  Connectedness | Restorative | Individualization | Analytical | Developer

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  Every nation

  Aug 2016 - now

  Communications officer