Experience

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  U.s. department of state

  Apr 2014 - Apr 2014

  Uk young muslims' leadership programme

  This opportunity gave me the chance to network, establish the differences for Muslims living in the UK and in the United States and learn more about the the culture and policies of The States.

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  John lewis

  Jun 2014 - Sept 2014

  Customer service

  At Capita John Lewis, I was required to deal with John Lewis queries whilst maintaining a high standard of customer service to ensure customer satisfaction. For example, chasing up courier companies for dates and times of deliveries, answering and raising issues from customers and dealing with returns and refunds of goods.

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  Charity week

  Jan 2015 - Jan 2016

  Scotland media representative

  I was required as a volunteer to create unique social media strategies & campaigns, maintaining social media platforms, designing posts and images to capture the audience's attention, whilst researching and exploring new ways of expanding the social media reach for Charity Week Scotland. I worked alongside a group of diverse volunteers to co-ordinate social media posts across Scotland to attract more volunteers from various backgrounds, ethnicity and faiths to partake in the charity events.

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  Islamic relief scotland

  Jul 2015 - Sept 2015

  Community fundraising assistant internship

  Assisted in Campaigns for Islamic Relief - including the The Cake Campaign deliveries throughout Scotland, distributing resources across Glasgow and conducting Live Radio Appeals to raise funds for various places around the world.Helped with chasing up pledges from previous events, managing the upcoming fundraising events and publicising the volunteers' hard work throughout several social media platforms.

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  Carphone warehouse

  Sept 2015 - Aug 2019

  Customer consultant

  Offering exceptional advice & customer service to consumers in the market for a new handset and tariff through Carphone Warehouse.• Communicating & listening to the customer, researching their needs & requirements offering unbiased advice on the wide variety of handsets, deals & accessories building a good rapport and offering exceptional customer service.• Managing the store when the General Manager or Assistant Manager were unavailable, running the branch momentarily and conducting back-office tasks/administrative work.• Assisting new-starts on the shop floor and teaching them the operations of the systems used in the store.• Working within a team environment to reach company-set targets to ensure maximum bonuses.In December 2017, I received my SVQ in Retail (Sales Professional) at SCQF Level 6. This qualification covers areas such as customer service, stock management, management, and leadership. The wide range of optional units reflects the diversity of the sector and the multi-channel nature of the modern retail business. Show less

• 

  Ark media glasgow

  Apr 2016 - Aug 2016

  Marketing media coordinator

  During my summer break after graduating from my Honours Degree, I decided to offer my assistance in helping out a local media organisation in order to fund for my Masters Degree. This role involved myself carrying out marketing campaigns to gain more exposure, increase the donations for the various humanitarian projects and attract more diverse volunteers to invest their time in helping the Ark. I was required to act as a Lead Media Coordinator managing posts on various social media outlets such as Facebook & Twitter. Show less

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  Saai'time pieces

  Jan 2018 - Mar 2018

  Product design consultant

  I offered and utilised my new-found Product Design skills and experiences at Saai'time Pieces, where I aided with the watch and jewellery company in gathering more information about their brand and creating new and innovative ideas. I researched Saai'time Pieces to gain a better insight into the brand value and vision, held several phone-call meetings with the company directors and was given the task to plan and organise Design Consultation Drop-in Sessions across the country. Prior to the sessions, I created mood-boards that would assist with the creative tools implemented during the sessions, as the 'word association', 'thought-showering' and the '6-3-5' design tools were used to spark the creative minds for those attending.The sessions were to aid with the brands' upcoming designs and gaining feedback on the whole customer experience, as the brand found great benefit and a direction to follow. Show less

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  Network rail

  Jan 2019 - Jan 2019

  Graduate mechanical engineer placement

  2 week-long work experience within the Track Maintenance Engineering Team at Irvine Depot, immersing myself within an engineering environment.• Understanding the company's structure & various teams, along with the operations of each department, gaining an overview of Network Rail. • Completing tasks given by the Assistant Track Maintenance Engineer during a limited period of time to a high standard of satisfaction. • Applying problem-solving & fact-finding skills in order to complete Plain Rail Pattern Recognition (PLPR) & Basic Visual Inspection (BVI) Diagrams, following safety standards to complete Technical Engineering Forms (TEFs).• Demonstrating technical & practical ability and achieving a certification in inspecting switches (NR/L2/TRK/053) at Larbert, completing the theoretical & practical assessment. Show less

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  Network rail

  Sept 2019 - Jul 2023

  • Producing Engineering Change Requests (ECR) for safety & performance-related modifications to the IM Fleet Rolling Stock, working collaboratively with other Fleet Engineers to propose suitable solutions.• Applying the Common Safety Method Risk Assessment (CSM-RA) on proposed solutions, producing maintenance bulletins & modification procedures to supplement ECRs.• Undertaking Level 1 Inspections on vehicles maintained at contractors' sites, responsible in ensuring vehicle compliance prior to service and actioning any outstanding findings for contractors to rectify/identify suitable solutions.• Visiting various vehicle maintenance depots and sidings across the UK, engaging with fitters and maintainers to reacting to any faults and failures; mitigating any major issues that can disrupt operations & maintenance of the assets. • Assisting with managing regular stakeholder engagement with fleet managers, suppliers, contractors, maintainers, and operators of the fleet.• Active involvement within the Diversity, Equality & Inclusion staff groups within Network Rail; member of Cultural Fusion Network & Multi-Faith Network & CARE Network.• Leading Ambassador for Muslims in Rail Scotland, responsible for arranging inter-faith events in conjunction with local community groups for the railway network to attend and learn. • Graduating from the Network Rail Route Services Data & Analytic Academy in Apr 2023, learning how to utilise MS Power Services such as PowerBI, PowerApps and PowerAutomate Flow, to develop a solution for a business case (Route Services 'Delivery by Rail' Dashboard). Show less • Participating and leading stakeholder meetings for various innovation & enhancement projects, applying the Governance for Railway Investment Projects (GRIP) & Projects at Acceleration in a Controlled Environment (PACE) management and controls process.• Understanding & complying to all relevant European and UK legislation (PUWER), Railway Group Standards, British Standards, and Network Rail Company Standards, whilst following internal processes and procedures for panel assessment, review and approvals.• Producing various project documentations whilst suggesting ways to continuously develop processes in drafting up templates and guidance documents.• Conducting & assisting in requirement gathering workshops, Hazard Identification (HAZID), tender evaluations & awards and writing up technical specifications for projects such as Condition Based Monitoring (CBM) and operational Safety Enhancement to satisfy PUWER regulations.Projects - Condition-Based Monitoring Fleet Roll-out, Overhead Line Equipment Train (OLET) Safety Enhancements, Holgate Electric Shunter Introduction, High Output Trains Welfare Module Units. Show less 2 Year Graduate Scheme with the Supply Chain Operations Team with rotational engineering placements with an emphasis on building leadership skills whilst working towards professional accreditation with iMechE. Placed in the Route Services Business Unit, under the Fleet & Engineering Assurance Department. Final Placement - Seasonal and Winter Treatment Fleet Engineering & Management Team (Mar 2021 - Mar 2022)• Producing Engineering Change Requests (ECR) for safety & performance-related modifications to the Seasonal Treatment Vehicles, working collaboratively with other Fleet Engineers to propose suitable solutions.• Applying the Common Safety Method Risk Assessment (CSM-RA) on proposed solutions, producing maintenance bulletins & modification procedures to supplement ECRs.• Undertaking Level 1 Inspections on vehicles maintained at contractors' sites, responsible in ensuring vehicle compliance prior to service and actioning any outstanding findings for contractors to rectify/identify suitable solutions.• Experiencing the Spring/Autumnal Seasonal Operations, visiting various vehicle maintenance depots and sidings across the UK, engaging with fitters and maintainers to reacting to any faults and failures; mitigating any major issues that can disrupt operations & maintenance of the assets.• Assisting with managing regular stakeholder engagement with fleet managers, suppliers, contractors, maintainers, and operators of the fleet.• Attaining Permanent Way Institution (PWI) Track Engineering Diploma with Distinction• Attending iMechE & Career Foundation Skills Courses, building towards Chartered Engineer Status within the iMechE institution.• Participating in STEM activities, engaging with local schools, and teaching children & young people the importance of engineering. Show less

  • Fleet Engineer (Infrastructure Monitoring)

    Feb 2023 - Jul 2023

  • Project Engineer (Fleet Enhancement & Innovations)

    Mar 2022 - Feb 2023

  • Graduate Mechanical Engineer (Fleet & Engineering Assurance)

    Sept 2019 - Mar 2022
• 

  Scotrail

  Jul 2023 - now

  Managing and governing ScotRail's Engineering Information Systems (EIS) Reporting Data Landscape along with the Microsoft Groups which hosts the audiences that consume the reports.• Creating, developing, and publishing PowerBI reports that supports ScotRail's fleet heavy maintenance planning and forecasting.• Developing and enhancing Engineering Asset Management (EAM) KPIs supporting performance reporting i.e. repeat EAM defects, outstanding defects, trending metrics.• Developing PowerBI Reporting Suite specific for various functions in Engineering, along with Finance, Procurement and other ScotRail departments; alleviating manual repetitive reporting and providing more dynamic insightful measures.• Supporting the Engineering function with any arising queries from users relating to functionality of Engineering Information Systems or MS SharePoint, working with the team to investigate, trouble shoot, diagnose, and resolve any systems functionality misdirection.• Creating training and support material for the deployment of new system functionality.• Supporting the roll out of new enhancements by delivering associated coaching sessions or materials. • Managing communications of projects and system maintenance and arrange and support User Acceptance testing on system project development.• Reviewing implementation of software system enhancements, to evaluate benefits and explore further opportunities for development. • Assisting with various Engineering Information Systems (EIS) data integrity and interface reconciliation checks.• Supporting Engineering’s use of System data tools including report creation and integrity measures.• Support with ad-hoc requests directed by EIS Manager. Show less Delivering performance-enhancing projects whilst monitoring and improving the technical reliability of the ScotRail passenger rolling stock, ensuring passenger services across Scotland are running as scheduled and on-time. Responsible for the Diesel Multiple Units (DMU) Class 153s, 156s and 158s fleet.• Delivering assigned projects, ensuring compliance with applicable legislative and Industry Group Standards.• Managing relationships between the business and key stakeholders, including Transport Scotland, ROSCO’s and internal business departments.• Writing concise scopes of work to commission 3rd party suppliers, evaluating proposals and negotiating the commercial agreement.• Producing statistics and KPIs on fleets (i.e. reliability, technical casualties (MTIN), delay minutes, and repeat defects). Reporting on arising failures and document recovery plans.• Producing Engineering Change packs in compliance with ScotRail procedures, including the production of risk assessments to support the change.• Understanding, reviewing and recommending solutions for faults and incidents captured through day-to-day running & maintenance activities.• Undertaking and managing joint investigations with appropriate parties in relation to the fleets as required.• Supporting the Senior Fleet Engineers to write business cases for enhancements and changes to rolling stock.• Representing ScotRail on any cross-industry fleet initiatives or projects (i.e. User Groups and Workshops) • Collaborating with the Engineering Standards team to resolve any arising safety technical issues. Show less

  • Engineering Information Systems (EIS) Data Manager

    Jun 2024 - now

  • Fleet Engineer

    Jul 2023 - Jun 2024