Experience

• 

  Hygienic environmental services

  Jan 2011 - May 2012

  Accounting manager - co founder

  • Manage and oversee the daily operations of the accounting department• Operate as the lead point of contact for all matters specific to our customers (Exxon, Mobil, 3 brothers, Total)• Process month and end year process, accounts payable/receivable, cash receipts, general ledger, payroll and utilities, treasury, budgeting, cash forecasting, revenue and expenditure variance analysis, capital assets reconciliations, trust account statement reconciliations, check runs, fixed asset activity, debt activity etc• Monitor and analyze accounting data and produce financial reports or statements• Establish and enforce proper accounting methods, policies and principles• Coordinate and complete annual audits• Improve systems and procedures and initiate corrective actions• Maintain (costs/budgets) within planned limits• Establish and maintain fiscal files and records to document transactions Show less

• 

  Hsbc

  May 2012 - May 2018

  • Ensure best search engine placement for web content.• Develop negotiating strategies and positions by examining risks and potentials as well as estimating partners' needs and goals.• Ensure a steady improvement in one's skills and capabilities by supporting, planning and attending collaborative work and in-house cross-training opportunities, and assisting the direct line manager in developing one's annual and quarterly training plan.• Develop and oversee marketing functions to identify key marketing strategies for successful new customer acquisition and sales growth.• Producing web pages and content fragments, as well as limited bespoke XHTML code, using a range of HSBC Group-owned web content management systems, and publish content online that fit project requirements and adhere to content and design guidelines as well as established industry standards and best practices.• Manage and maintain client websites using existing content management systems in HSBC within guidelines set by the manager, DP and the director, DP• Ensure a high quality of work by consistently taking responsibility for one’s own work, reviewing it against quality standards, and consistently seeking to achieve zero quality errors• Enable to monitor and improve production metrics, bill clients as necessary, and provide training opportunities through the timely submission of productivity reports• Ensure compliance with all Group, company and department policies and procedures by constantly updating knowledge and understanding of such, raising questions and concerns with team leaders or managers, as necessary, and taking personal responsibility for abiding by these, as required. Show less • Manage and execute project within stakeholders' requirements both internally within our multi-disciplinary teams and externally with our business partners• Develop detailed project's plans to monitor and track progress• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility• Manage stakeholders’ communication through professional and timely responses to questions and/or concerns • Ensure on-time delivery of all projects within agreed scope• Ensure resources availability and allocation• Communicate with managers and clients about changes in projects’ scope and/or requirements• Guarantee delivery of projects according to scope by regularly monitoring project requirements, planning and managing production• Manage changes to the projects’ scope, schedule and costs using appropriate verification techniques• Coordinate with other team managers to ensure consistency of delivery as well as liaise with work stream/technical subject matter experts on matters of delivery, whenever necessary• Work with other specialists and associates to produce and check all presentations and related projects within HSBC template guidelines set by the Presentations Head and or GBM/Group Marketing departments in a fast-paced project environment• Successfully manage the relationship with the client and all stakeholders• Responsible for handling presentations from our business partners, ensuring sufficient and complete briefing and managing these jobs in the workflow system with good customer service to meet Service Level Agreements• Coordinate internal resources and third parties/vendors for the flawless execution of projects• Produce high-quality, powerful and engaging materials, pitch books, internal and external presentations. • Create and edit multi-page/multi-section documents using templates and style sheets for pitch books, graphs, charts, presentations and other print/design projects Show less

  • Business Development Officer

    Oct 2016 - May 2018

  • Project Coordinator

    May 2012 - Sept 2016
• 

  Emirates

  May 2018 - Sept 2022

  Flight attendant

  • Proudly perform the role of a flight attendant where experienced a 96% of positive feedback based on written surveys from passengers taken after a flight. • Successfully pass yearly license renewal exams for Aviation Security, General Medical Trainings and Customer Service Trainings. • Develop intensive and ambitious business strategies to achieve and increase sales goals as the Duty Free Operator.• Was involved in business development of products that Emirates provides on board.• Handle customer complaints, provide alternatives and follow up with customer satisfaction.• Scan customer profiles for potential security/medical risks/ disruptive behavior.• Remain calm, motivated and assertive while under pressure and interacting with difficult persons.• Observe customer preferences and cultural preferences to provide a personal touch to service.• Ensure user manuals, and appropriate documentations are prepared and updated.• Maintain situational awareness to avoid any complications that might lead to emergencies.• Explain the use of safety equipments to the passengers to ensure compliance with federal regulations during all flight phases. Show less

• 

  Fragomen

  Nov 2022 - now

  Immigration consultant

  - Identify key issues that may impact immigration formalities such as travel plans, dependents, and health issues, to ensure the client is updated on the status of each application and anticipated issues or timelines. Identify key issues that may impact immigration approvals or successful security clearance• Update the firm’s case management system and maintain client files as per agreed practice protocols and SLAs• Meet monthly billing target goals by strategically planning, organizing and executing workload to reach standard financial targets and annual goals• Respond to pre-instruction enquiries relating to countries and liaise with co-counsel as required to provide compliance assessments• Prepare, plan and with proactive measures seek to minimize potential issues to the client or assignee that would lead to escalations or delays in meeting our SLA requirements. Escalate potential client issues to the KSA In-bound Manager and/or Practice Leader and participate in the resolution of these issues• Develop and maintain strong working relationships with key client contacts, and contact them in a timely manner to provide and/or obtain information meeting SLA requirements• Research and draft country processes and procedures. Update clients on any in-country legislative or process changes• Assist in compiling metrics/reports as required under contractual agreement with respective clients. Review expiry date reports and/or reminders and take the appropriate action as required.• Contribute to content and maintain veracity of proprietary material in the firm’s Knowledge Management System (KMS)• Contribute to efficiency and expertise within the office with acceptance of a secondary role at Fragomen when appointed or recommended to a Committee or Initiative by your manager• Assist Finance and Administrative support with client invoicing upon case completion• Research on corporate clients’ markets by industry/sector Show less