Experience

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  Ibm, venezuela

  Jun 2007 - Oct 2008

  Information technology specialist

  IBM is an information technology organisation, which provides integrated solutions that leverage information, technology and knowledge of business processes. The company operates its business through five segments: Global Technology Services, Global Business Services, Software, Systems & Technology and Global Financing. The Global Technology Services segment primarily provides IT infrastructure and business process services, delivering business value through the company's global scale, standardization and automation. Its capabilities include Strategic Outsourcing Services and Global Process Services.Responsibilities: Oversee the daily performance of computer systems.Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.Modify and customize commercial programs for internal needs.Enter commands and observe system functioning to verify correct operations and detect errors.Manage the administration and control of asset inventory of hardware and software, maintaining the database of client configuration.Responsibly update processes for the area .Handle the distribution of software packages to different network components while adhering to quality procedures in compliance with defined service levels committed to the client.Implement the security controls established by IBM.Develop scripts that allow the gathering of information from the system in order to maintain and alert of any failures.Make use of languages such as C# (.Net framework) and Java to develop software to monitor and schedule services between customers and managers.Provide outside office hours support to new system rollout.Apply the calculation of SLA (Service Level Agreement).Document procedures in order to create work standardsCreate and present on a weekly basis the SLA results of each monitored system to management Show less

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  Emc

  Oct 2008 - Oct 2009

  Implementation specialist

  EMC². Venezuela. http://venezuela.emc.comEMC provides the technologies and tools that can help you release the power of your information. EMC information infrastructure as the foundation for implementing your information lifecycle management strategies, securing your critical information assets, leveraging your content for competitive advantage, automating your data center operations, reducing power and cooling costs, and more. Customers include banks and other financial services firms, manufacturers, healthcare and life sciences organizations, Internet service and telecommunications providers, airlines and transportation companies, educational institutions, and public-sector agencies. EMC also provides technology, products, and services to consumers in more than 100 countries.Responsibilities: Provide software related custom integration and implementation support on EMC products at the customer siteRepresent EMC in a professional manner to ensure company reputation at all timesPerform according to established safety standards, reports any unsafe situations and recommend improvementsPrepares, maintains, and submits activity/progress reports and time recording/management reports in accordance with published procedures.Keeps Project Managers informed of activities, alerting of any issues promptlyGather information, review and approve configurations and procedures as necessaryDrive suggestions to improve operating procedures through to the customerAdvise customer as required and assist in site preparation activities including complex configurations and design planning. Show less

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  Adverweb

  Oct 2009 - Jul 2010

  Senior developer

  With a view of developing potential Internet communications, Adverweb pioneered the integration of internet operations for the company. Their focus is in the consulting and development of projects with a Multidisciplinary and integrated conception in the areas of graphic design, content and information technology.Responsibilities: Perform as team leader to a small group of developersGather information and handle site upgrades including added features, and testing of functionalityDetect any technical errors arising due to coding inaccuraciesProvide efficient support to the PHP contentEnsure a good knowledge and understanding of the type of content the website is planning to hostDevelop content based on the client requirementsDeliver proper guidance and support in regard to page layout and display features for the clients websitesMaintain proper communication channels with fellow programmers/designers for an efficient and successful outcomePrepare all documentation of the program and include technical and code specifications Run proper testing of the developed code at various stages to detect bugsCollaborate with numerous individuals such as designers, database administrators, CSS & HTML programmers and project manager. Show less

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  Central queensland university

  Jul 2011 - Jul 2013

  Master of information technology

  This program has been accredited at the highest level by the Australian Computer Society (ACS) – professional level.

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  Independence australia

  Aug 2013 - now

  Technical business analyst