Experience

• 

  Uyargroup akdağ-sw makine mekanik müh. a.ş.

  Dec 2007 - Jul 2009

  R&d and production engineer

  • Designing production machines for suspended metal ceiling production line. Until the metal ceiling production line installation is completed.• Management of the manufacturing, assembly and commissioning processes of the 126 m tunnel type paint oven project.• Creating design projects.• Overseeing the engineering of machines prototypes.• Testing prototype machines for functionality.• Overseeing the production process after metal suspended ceiling production starts.

• 

  Baymak başaran isı sistemleri

  Jul 2009 - Jan 2010

  Project management engineer

  • Managing all mechanical installation projects in HVAC, sanitary installation, fire installation, steam İnstallation and natural gas installation.• Managing all power plants projects in hot water systems• Making feasibility study of projects.• Price analysing.• Material requirements planning.• Following up the work processes.• Following up improvement activities, from purchasing contract to commissioning.• Summary of estimates and calculating the cost of the job.• Visiting customers and dealers regularly.• Responding to the requests of the authorized dealersregarding the technical problems.• Preperation of work plans based on deadlines.• Preperation of weekly and monthly work schedules.• Prepare and present weekly and monthly reports to department manager. Show less

• 

  Tripa™ - import & export

  Jan 2010 - May 2013

  After sales services manager

  • Industrial laundry and kitchen installation and commissioning project management.• Establishing after-sales services technical service network.• Managing all after sales functions in line with Tripa standards and policies.• Within the scope of Customer Satisfaction, following up the complaints affecting the service quality.• Coordinating customer orders, quality issues and production.• Receive, analyze and answer customer requests, questions regarding to the services.• Preparation of customers’ spare part’s offers, order entry and follow-up.• Informing customers at every stage of services.• Cooperate with other relevant departments and working in coordination.• Visiting customers regularly.• Ensuring follow up of maintenance agreements.• Improvement of customer satisfaction.• Supporting the sales and after sales team to coordinate the sales and the technical customer processes.• Responding to the requests of the authorized services regarding the technical problems.• Evaulate and analyze incoming warranty claims.• Follow up after sales expenses and try to minimize it. Show less

• 

  Mates energy systems co.

  May 2013 - Jan 2019

  Project management engineer

  • Managing all mechanical installation projects in HVAC, sanitary installation, fire installation, steam installation and natural gas installation.• Managing all power plants projects in hot water and steam sytems.• Drawing the natural gas design for projects by ZetaCAD program.• Making feasibility study of projects.• Price analysing.• Material requirements planning.• Following up the work processes.• Following up improvement activities, from purchasingcontract to commissioning.• Managing suppliers.• Summary of estimates and calculating the cost of the job.• Carry out test activities for piping systems.• Preperation of work plans based on deadlines.• Preperation of weekly and monthly work schedules. Show less

• 

  Selnikel a.ş.

  Jan 2019 - Feb 2023

  After sales service chief

  • Managing the commissioning of power plants, industrial boilers (burning different types of fuels from liquid to renewables gases), Waste Heat Recovery Boilers for gas engines and gas turbines, industrial fans and industrial burners.• Managing all after sales functions in line with Selnikel standards and policies.• Managing subcontractors.• Within the scope of Customer Satisfaction, following up the complaints affecting the service quality.• Receive, analyze and answer customer requests, questions regarding to the services.• Informing customers at every stage of services.• Cooperate with other relevant departments and working in coordination.• Analyzing breakdowns by contacting the quality department to take preventive actions.• Visiting customers regularly.• Improvement of customer satisfaction.• Supporting the sales and after sales team to coordinate the sales and the technical customer processes.• Evaulate and analyze incoming warranty claims.• Follow up after sales expenses and try to minimize it.• Prepare and present weekly and monthly reports to department manager. Show less

• 

  Selnikel

  Feb 2023 - now

  After sales servis manager