Experience

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  Azur interactive games

  Sept 2020 - now

  As a Lead Community Manager, I am currently responsible for maintaining the workflow of the Community department of Azur Games, supervising the work of employees on the projects, communicating with company's departments, developing Community Strategies. Key responsibilities:- Community/Support department management;- Social media strategy development (VK, FB, Instagram, Discord, Twitter, Medium, YouTube);- Content planning, giveaways and contests management;- Communication with users (working with negative feedback, resolving conflicts, collecting feedback);- Social media posts; guides, F.A.Q.s, patchnotes creation;- Arts for social media posts (Adobe Photoshop, Figma); - Influencer management, UGC content management;- Analysis of social media KPIs;- Analysis of App Store and Google Play reviews;- Moderator team supervision;- Working together with GD, Producers, QA, Support, Analytics, PR, UA, Video Production, Art Production departments.Key results:- Established the department's workflow (task manager, team calls, project reports);- Developed the Strategies for Community Department and projects the department supports;- Increased the metrics of the socials by 20-30% by introducing new content formats, engaging activities for users and constant interaction with development team on improving the presence of the socials in the game;- Created new contest mechanics (in-game promo codes). Show less As a Community Manager, I was responsible for World War Heroes project - an online FPS shooter with more than 100 million downloads on Google Play and App Store. Key responsibilities:- Content planning, giveaways and contests management;- Social media posts; guides, F.A.Q.s, patchnotes creation (VK, FB, Discord);- Social media moderation (Facebook, VK, Discord);- Communication with users (working with negative feedback, resolving conflicts, collecting feedback);- Arts for social media posts (Adobe Photoshop); - Influencer management, UGC content management;- Analyzing App Store and Google Play reviews;- Working together with GD, Producers, QA, Support, Analytics, PR, UA, Video Production, Art Production departments.Key results:- Established regular posting and responses to user requests on social networks;- Created new formats of social media posts (bit.ly/3XPCyHI, bit.ly/3VFOz0z, bit.ly/3ioSsZA and much more);- Introduced new contest formats that affected the engagement metrics positively (bit.ly/3ioTpB8, bit.ly/3VFGBEF and more);- Established regular UGC posts and communication with influencers;- Introduced monthly and weekly reports for the development team;- Created documents for players - Ban Codex, FAQ section, guides on the main info about the game. Show less

  • Lead Community Manager

    Feb 2022 - now

  • Community Manager

    Sept 2020 - Feb 2022
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  Axes metaverse

  Sept 2022 - Jun 2023

  Head of community

  As a Head of Community at Axes Metaverse, a p2e project with various game modes, I was responsible for maintaining the workflow of the Community department and moderator team, supervising the work of employees on the project, communicating with other departments. Key responsibilities:- Social media strategy development (Discord, Telegram);- Content planning, community events, giveaways and contests creation;- Moderator team supervision;- Maintenance of department documentation (FAQ, work schedule, Tone Of Voice, budget).- Employee search and interviews;- Workflow automation: new bots and new bot features in socials, onboarding process regulation both for the team and the users including guides, documents, weekly recaps;- Communication with users (working with negative feedback, resolving conflicts, collecting feedback);- Analysis of social media KPIs;- Analysis of App Store and Google Play reviews;- Working together with GD, Producers, QA, Analytics departments.Key results:- Established the department's workflow (team calls, documentation, project reports, new ways of providing moderators with the freshest info);- Developed the Community Strategy;- Increased the metrics of the socials by 10% by introducing new content formats, engaging activities for users and constant interaction with development team on improving the presence of the socials in the game;- Created a new user onboarding system which led to higher accessibility of all the information on the project and more productive communication with the user. Show less