Experience

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  Des plaines public library

  Oct 2014 - Dec 2020

  Readers' services assitant

  * Customer-facing duties: Front desk assistant, handled book loans & renewals, resolved complaints. * Managed the budget for the selection of the manga books, music CDs, and mystery book collections ($24,000 per year). * Organized and moderated about 2-4 non-fiction book discussions per year with an average attendance of 12 members per session. * Created and led monthly programs for teens including LGBTQ+ support club, anime club, cards for hospitalized kids, arts & crafts, movie nights, and trivia contests. * Recognized with a top 5% performance among staff every year since employment. Show less

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  Advocate aurora health

  Jan 2017 - Dec 2020

  Switchboard operator

  * Customer- and patient-related duties: Handled on average 65,000 incoming and outcoming calls per month for patients, provided directional information, managed appointments, and resolved complaints.* Internal duties: Directed internal emergency calls (facility alerts, security, severe trauma, rapid responses) to specific medical response teams using the SmartConsole App.* Compiled 300+ shift reports (1-2/week) for supervisor. Reports included emergency calls, facility updates, and reporting of customer interactions. Show less

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  The kelly group

  Jul 2021 - Feb 2022

  Administrative assistant

  * Data entry into system (TermServ) all inventory used to be processed for invoicing. * Single-handedly maintained the Company's P.O Box and processed all incoming and outgoing daily mail. * Screened all incoming phone calls and transferred to corresponding department. * Handled 20-40 purchase orders per day including tools, supplies, raw materials and verified that there were no discrepancies. * Accounting duties: Processed 30-40 billing invoices per day and maintained payment records from 80+ contractors. * Filed and organized all processed invoices. * Assisted Human Resources Representative process weekly paychecks for employees. Show less

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  Ramineni & shepard, llc

  Mar 2022 - Dec 2022

  Administrative assistant

  * Assisted attorneys with H-1B, H-4 and Employment Authorization Cards (I-766) for non-immigration cases. * Handled payment checks, passport photos and other classified client information to be used in client cases. * Assured all Receipts, Approvals, Request of Evidence (RFE) and other incoming documents from USCIS were handled in a timely manner to benefit the client's case. * Handled all mail for the department. * Daily communication via e-mail with clients, attorneys, and paralegals to assure the client experienced a smooth process throughout their case. Show less

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  Td

  Jan 2023 - Jun 2024

  Banking associate

  * Opened and maintained personal deposit accounts (checking, savings and certificates of deposits).* Referred clients to Wealth Advisor to strengthen their personal finances and assets. * Worked in teller line when needed handling deposits, withdrawals and other transactions as required. * Created and maintained customer relationships by assuring they had the best banking products based on their personal needs. * Handled confidential information and followed all banking guidelines and policies. Show less

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  Brookline bank

  Jun 2024 - now

  Universal banker

  * Licenses for mortgage loan originator* Commissioned Notary Public for the Commonwealth of Massachusetts* Opened and maintained personal deposit accounts (checking, savings and certificates of deposits).* Referred clients to Wealth Advisor to strengthen their personal finances and assets. * Worked in teller line when needed handling deposits, withdrawals and other transactions as required. * Created and maintained customer relationships by assuring they had the best banking products based on their personal needs. * Handled confidential information and followed all banking guidelines and policies. Show less