Experience

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  Saudi hollandi bank

  Sept 1998 - Apr 2013

  Head of Remote Delivery Channel (RDC) SupportManage & control assigned Units and ensure highest service levels are met.Assigned Units: RDC Support, Preferred Banking Support, RDC Service Quality, ATM Monitoring, TCR Support and Branches Queuing Monitoring.Description•RDC Support: Resolve all the issue related to Internet Banking (GIB), IVR for Call Center, issues related to SADAD, ATM and E-Tadawul. Ensure that customer complaints are resolved in minimum time frame and highest customer satisfaction rating are recorded•RDC Service Quality: Evaluate the agents at Call Center, Telesales, Team Leaders calls and Sales Dash Board Chat to monitor their performance and guide/console them to increase the productivity•ATM Monitoring: Monitoring Kingdoms wide ATM's on daily basis and ensure 100% availability of ATMs. Inform concerned authorities like branches, regional cash team, TSD or vendors and take necessary action to bring live the machines.•Branches Queuing Monitoring: Implementing centralized queuing system and establish customer wait time benchmark.•Preferred Banking Support: Resolve all the issue related to the preferred customers. Ensure that customer complaints are resolved in minimum time frame and highest customer satisfaction rating are recorded.•TCR Support: Monitoring & support Teller Cash Recycling (TCR) in branches Kingdom wide. •Review MIS reports prior to its circulation. The reports are circulated to the management to measure the performance of RDC on daily, weekly, monthly & yearly basis. Also correspondence with SAMA informing details of ATM, Call Centre, E-Tadawul, Branches etc. Show less •Develop and implement new technology in the branches and train the respective branch staff for implementation of new technology•Project Manager for implementation of Teller Cash Recycling Machine in the SHB Kingdom wide branches•Develop and enhance branch operation procedures with respect to retail operations and customer service which contribute new business accounts and error-free branch operations and excellent customer service.•Devise and implement training modules for branch operations procedures for SHB staff which supports in achievement of branch financial targets. Show less Branch Operation’s Manager (Olaya & Tahlia Branch)•Maintain the accuracy and integrity of branch operations whilst ensuring optimum transaction service to customers at all times•Ensure highest level of customer service is delivered at all times to minimize complaints related to errors, lack of responsiveness, insensitive behavior or unnecessary delays in branch customer service provision and transaction processing.•Strictly adhere to established policies and procedures to maintain integrity and security and minimize the risk of financial loss to the bank or accountholders.•Train the branch Cash Area staff for implementation of Cash Operation Procedures, maintenance of cash in vault and passing necessary entries in the system.•Counsel branch tellers, cash officers and Branch Operations Managers with respect to reconciliation of cash, maintenance of customer files, day today branch operations and implementation of SAMA rules and regulations.•Manage, develop and motivate branch staff to ensure that assigned branch performance and procedural standards, goals and objectives are met.•Monitor branch operations and ensure adherence to established policies and procedures to maintain security and integrity, maximize output and minimize errors and expenseHighlights:•In charge of all branch operational activities while relocating the branch to a new location which includes:•Verify and confirm branch internal accounts •Clean up all old files and transfer them to archive.•Check up and confirm ATM machines and balances.•Clean up all safe deposits lockers and receive boxes from clients to start our move to new Tahlia Branch. Show less Whist assigned as Operations Manager for Olaya men, ladies branch & preferred banking center for two years successfully handled the following:•Operation activities pertaining to cash center transactions •Guide and support Central Area Archive for implementation of customer account file handling procedures in purview of statutory requirements (SAMA regulations) & Compliance directives •Supported Investment brokerage operations with respect to processing of local & international shares transactions Show less •Supervise cash area operations staff to ensure strict adherence to established policies and procedures which maintain security and integrity of cash area and its operations.•Act as custodian of cash area valuables (keys, combinations, cash and negotiable stock) to protect the bank from loss.•Ensure that ATM replenishment is carried out according to SHB approved procedures.•Review adopted operations procedures in the cash area and submit suggestions to increase it's efficiency.•Takes over the Branch Operation Officer cash area responsibilities in his absence Show less •Provide prompt, courteous service to customers in responding their queries, solving their problems or helping them complete forms to enhance the level of service provided in the branch.•Focusing on sales efforts and cross sell all bank's products to new and existing clients.•Provide assistance to the Customer Service Supervisor and BOO with account paperwork, file maintenance, and customer service support functions to ensure best possible account administration service to customers at all times.•Provide coordination between customer service operations and own area to ensure fast, reliable response to customer needs.•Maintain customer service area files, database, records, registers and logs up-to-date and accurate information in accordance with established bank policies and procedures.•Checking all customer service products and co-sign with Customer Service Supervisor. 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  • Head of Distribution Channels Support

    May 2012 - Apr 2013

  • Head of RDC Support Unit

    Oct 2010 - Apr 2012

  • Senior Product Manager

    Apr 2010 - Oct 2010

  • Consultant of TCR (Teller Cash Recycling System)

    Apr 2008 - Oct 2010

  • Operation’s Manager

    Mar 2006 - Feb 2009

  • Operations Manager for Olaya Branch

    Mar 2006 - Feb 2008

  • Branch Operation’s Officer (Shefa Branch)

    Feb 2005 - Feb 2006

  • Customer Service Representative (Preferred Banking Center & Shumaisy Branch)

    Sept 1998 - Jan 2005
• 

  Banque saudi fransi

  May 2013 - Feb 2014

  (aggm) head of atm & cash services departments

  Service levels achieve between 92% to 98% while reducing the time required for the collapse of the ATM, to further strengthen and develop ATM services and a plan for a new installation.Track record in halndling cash operations with respect to branch, SAMA, ATMs cash replenishment and reconciliation, Cash Center.

• 

  Masco

  Apr 2014 - Apr 2016

  Treasury group head

  Objective: To assess, monitor, plan and manage the efficient utilization of cash and financial services in a manner consistent with the objectives of the Company. •Understand, manage, and supervise all aspects of cash flow in construction company aspect. •Forecast daily cash requirements and execute daily financing decisions. •Manage all aspects of In-house investment portfolios which includes the following :- Bid Bonds- Advance Guarantee- Performance Bond- Letter of Credit•Manage long-term and short-term liabilities related to the following:- Financing of Documentary Credit- Short term Loan- Long term Loan- PPF Loans•Determine the Company’s goals and risk tolerance.•Assess ongoing Projects performance benchmarks and recommend financial changes when warranted•Review and recommend changes to the investment policies based on the market conditions. •Prepare or monitor company’s various cash flow forecasts and perform financial modeling. •Manage relationships with financial service providers•Monitor bank service fees and address quality issues•Conduct benchmark studies of banks and their services to evaluate whether it fits organization requirements•Evaluate alternative long-term borrowing strategies and make recommendations in accordance with the capital structure guidelines•Manage, direct, and develop Cash Management staff•Recommend, implement and maintain process improvements Show less

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  Saudi central bank – sama

  Apr 2017 - now

  Objective: Ensure that cash center operators work with operational objectives by supervising cash centers and organizing related business, to ensure business and financial safety for their operation. • Follow-up of all operations of cash centers.• Field and office supervision of the activities of companies engaged in cash centers and ensuring their adequacy with the required standards and quality levels.• Inspection of monetary centers in coordination with the Department of Banking Supervision regarding the centers of banks.• Preparation of controls and procedures for the work of the unified cash centers and the transfer of funds and feeding ATMs.• Prepare periodic reports on the operational and financial performance of banking operations and key challenges and procedures for addressing them.• Ensure that global best practice is applied to enhance oversight, improve services, and reduce risk.• To contribute to the revision and updating of the standards, regulations, and security requirements of cash centers.• Follow-up requests for licenses to establish cash centers for the banking and private sector.• Follow up on the information technology used to operate the information centers.• Ensuring that technical solutions are suitable for operational requirements of cash centers. Show less

  • Safety & Security of Financial Institutions Supervision Department Director

    Jan 2025 - now

  • Manager of Safety & Security of Financial Sector Supervision Division

    Aug 2022 - Jan 2025

  • Acting Manager of Safety & Security of Financial Sector Supervision Division

    Nov 2021 - Aug 2022

  • Chief Cash Centres&Operations Supervisor

    Feb 2021 - Nov 2021

  • Senior Cash Centers&Operations Supervisor

    Apr 2017 - Feb 2021