Vignes Llogarajah

Experience

• 

  Round World Trading

  Apr 2009 - Dec 2009

  Chief Cashier
• 

  Halifax

  Jan 2010 - Feb 2014

  Helping customers meet their stated and unstated needs to make them better off as a valued client of mine.

  • Banking Consultant

    Aug 2010 - Feb 2014

  • Customer Advisor

    Jan 2010 - Sept 2010
• 

  Unum

  Feb 2014 - Sept 2014

  Small Schemes Financial Underwriter

  Underwriting Life Insurance, Critical Illness and Income Protection for companies with more than 3 staff members. Sorting data, producing quotes and putting quotes on risk when accepted.

• 

  Halifax

  Sept 2014 - Jun 2021

  • Lead and manage a branch team with a primary objective to focus on delivering a high level of customer experience and satisfaction, while ensuring we know our customer.• Manage the client on-boarding process, including managing the KYC requirements and carrying AML checks.• Escalate any suspicious activity (SARs) identified during the review period.• Identify and escalate regulatory risks and issues to the MLRO.• Participating in exiting customer where we deem the risk factor to be too high.• Signing off clients’ KYC risk profile and determining the risk level of new clients.• Carrying out Compliance Monitoring Reviews to confirm that the business is complying with the mortgage and general insurance regulations as detailed in the FCA & PRA Handbook.• Reviewing any changes to Regulation to determine whether new procedures and practices are required to comply.• Keeping up to date with changes to regulatory requirements or implementation of new legislation and codes of practice and determine whether any action is required by the business.• Manage risk effectively within the Risk Management Framework including company Policies, Processes, Procedures and Governance to ensure a robust and consistent approach.• Regularly assess, develop and recognise branch performance through analysing MI data and high quality coaching to members of team.• Build new and maintain existing excellent relationships with internal and external stakeholders.• Expert complaint handler, including having the ability to take on a complaint and ensure it is dealt with correctly and within SLA, with consistent positive feedback from Complaint Review Managers. Show less

  • Branch Manager

    Oct 2017 - Jun 2021

  • Assistant Branch Manager

    Dec 2015 - Oct 2017

  • Banking Consultant

    Sept 2014 - Dec 2015
• 

  Lloyds Banking Group

  Jun 2021 - now

  • Customer Experience Manager

    Aug 2022 - now

  • Customer Engagement Manager

    Jun 2021 - Aug 2022