Experience

• 

  Davton8020 consulting company

  Jan 2012 - Jan 2013

  Training manager

  I worked with Davton8020 consulting as a final year student,i was solely responsible and accountable for corporate training (PMP&HRBP) in up to five different university in southwestern Nigeria namely:Obafemi Awolowo University (OAU) ile-ife,University of Ibadan (UI) Ibadan,Redeemer University,Lagos,Ajayi crowdther University (ACU),Oyo. e.t.c i traveled all weekend,supervising,measuring and controlling what has been done,meeting and training marketers,meeting school management for one reason or the other.In summary,it was a time in my life i won't exchange for anything.I quite love it all! Show less

• 

  Pistis hub

  Jul 2013 - Aug 2019

  Founder

  After an awesome time working with Davton8020 consulting as an undergraduate, I founder Pistis. Pisitis started with a PIVA, a vocational training project which couldn't hold despite all partners and investors were ready,due to the ASUU strike that broke out at that time. I was pushed out of campus business into the larger and more competitive market.I started with a Project management professional preparatory class, i had to hire everything and everyone but ultimate the first project was a huge success. We've then grown into a stable training firm with training project holding in Ibadan, Lagos and Ife. We also created an a e-learning platform to serve our customers better and to enhance our productivity. From the very beginning to some point around 2016, I was responsible and accountable for most project done,managing stakeholder's interests was really very key.Though very stretching and quite challenging but also very interesting and i LOVED it! Show less

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  Google

  Apr 2017 - Apr 2021

  Digita skill trainer
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  Blockchain centre nigeria

  May 2017 - Apr 2021

  Co-founder
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  Dlight nigeria

  Apr 2021 - now

  Responsibilities:Review and implement the after-sales process model in line with the laid down strategy.Provide after-sales training to service center managers, Technicians, sales team, and logistic coordinatorsIdentify and vet external service partners, define service level offering, commercial and contractual agreements sign off.Roll out service network expansion plan based on business requirements ensuring adherence to d.light branding guidelines.Evaluate the Service Center's performance and audit the after-sales activities at the Service Centers every quarter.Share audit feedback with service center managers/partners and follow up on improvement areas identified during the audit period.Responsible for the key country after-sales KPI’s Target as set out on a Quarterly/annual basis: –Ø Paid After ServiceØ Repair Speed (Turnaround Time, Long Term Pending).Ø Reverse Logistics management.Ø Used parts return ratio.Ø Repair Quality - Repeated Repair Ratio.KPIs: Service Center network expansion based on quarterly targets. (100%)Training of new and existing service center teams.A quarterly performance audit of Service Centers as per approved evaluation and audit criteria100% timely utilization and accuracy of after-sales tool (Atlas) in all service centersSpare parts and refurbishment stock are available at the service centersPending work orders and customer units at the service centers >3 days.Weekly & Monthly used parts return/collection ratio by the service centers < 98%Sign-off and management of Reverse logistic partners – countywide coverage and lead time (24 hours)Weekly and monthly reporting of after-sales activities.Tracking after-sales service cost. (Weekly and monthly spare parts usage)Managing operation efficiency around after-sale service.Supporting the credit team with issues related to defective productsMonthly and quarterly collection targets as pet set targetsUsed spare parts return (98%) and NTF (<3%) management Show less

  • Aftersales Manager-Nigeria

    Apr 2024 - now

  • Regional Aftersales Supervisor

    Apr 2021 - May 2024
• 

  D.light

  Jan 2024 - Mar 2024

  Aftersales manager-nigeria (acting)

  Responsibilities:Review and implement the after-sales process model in line with the laid down strategy.Provide after-sales training to service center managers, Technicians, sales team, and logistic coordinatorsIdentify and vet external service partners, define service level offering, commercial and contractual agreements sign off.Roll out service network expansion plan based on business requirements ensuring adherence to d.light branding guidelines.Evaluate the Service Center's performance and audit the after-sales activities at the Service Centers every quarter.Share audit feedback with service center managers/partners and follow up on improvement areas identified during the audit period.Responsible for the key country after-sales KPI’s Target as set out on a Quarterly/annual basis: –Ø Paid After ServiceØ Repair Speed (Turnaround Time, Long Term Pending).Ø Reverse Logistics management.Ø Used parts return ratio.Ø Repair Quality - Repeated Repair Ratio.KPIs: Service Center network expansion based on quarterly targets. (100%)Training of new and existing service center teams.A quarterly performance audit of Service Centers as per approved evaluation and audit criteria100% timely utilization and accuracy of after-sales tool (Atlas) in all service centersSpare parts and refurbishment stock are available at the service centersPending work orders and customer units at the service centers >3 days.Weekly & Monthly used parts return/collection ratio by the service centers < 98%Sign-off and management of Reverse logistic partners – countywide coverage and lead time (24 hours)Weekly and monthly reporting of after-sales activities.Tracking after-sales service cost. (Weekly and monthly spare parts usage)Managing operation efficiency around after-sale service.Supporting the credit team with issues related to defective productsMonthly and quarterly collection targets as pet set targetsUsed spare parts return (98%) and NTF (<3%) management Show less