Experience

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  Uk ministry of justice

  Mar 1992 - Mar 2012

  Various operations and ci leadership roles
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  Direct line group

  Apr 2012 - Sept 2013

  Continuous improvement manager

  Led a team of Continuous Improvement Leaders, across 3 sites, identifying and delivering opportunities to improve the existing Lean System and building sustainable lean capability in front line telephony services and support teams.

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  Kilmister consultancy limited

  Aug 2013 - now

  Leadership coach

  I provide Lean/OpEx based leadership coaching / consultancy services and programme & project delivery, to clients across a variety of sectors, including Defence, Aerospace, Energy / Utilities, Formula 1, Financial Services and the Public Sector.I focus on building capability and unleashing the potential of everyone I work with, delivering sustainable change through Lean/OpEx based coaching, transferring knowledge and experience to others. Job satisfaction for me means seeing and hearing my clients personal and leadership growth. Show less

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  Lloyds banking group

  Sept 2013 - Mar 2014

  Service excellence consultant

  Coached the client (Leaders and Operations Teams) in Lean thinking and techniques in a Banking Processing Centre as part of their wider Service Excellence Programme.

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  Unipart expert practices (part of unipart group)

  Mar 2014 - Dec 2015

  Associate consultant

  Provided coaching/consulting services as part of a client led lean transformation in National Grid.Accountable Lead for delivery and tracking of programme benefits using Lean Thinking and techniques.Coach to Lean Practitioners and Leadership Teams, building capability in Lean thinking to aid opportunity identification and create sustainable value.

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  Lloyds banking group

  Jan 2016 - Feb 2020

  Continuous improvement lead

  Continuous Improvement (Lean/Sigma) Lead role in Commercial BankingDesigned and delivered large improvement programmes and projects optimising E2E processes across the Commercial Bank.Project managed delivery of new Frontline and Back Office Operating Models.Coached Lloyds employees through their CI Academy Programme to achieve Lean Sigma Green Belt certification.

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  Innovate uk

  Jun 2020 - Jun 2021

  Business improvement specialist

  Identified and Delivered improvement opportunities relating to business processes and improvement projects, in particular Covid 19 Funding Response Projects, working collaboratively to facilitate the change and improvements necessary to grow Innovate UK’s capability to support and stimulate business-led innovation.

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  Hudson&hayes

  Jun 2020 - now

  Consulting partner
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  Geneo software

  Jun 2021 - Nov 2021

  Senior improvement coach

  Provided Lean Coaching/Consulting services to Royal Mail Group, delivering specific improvement work packages, as part of a Lean transformation.

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  Bae systems maritime – submarines

  Mar 2022 - Feb 2024

  (associate) sustainable operational excellence senior coach / sustainment lead

  Contract to provide OpEx Leadership Coaching services to BAE Systems Submarines at Director, Head of Business, Operations and 1st Line Leader levels.

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  Unleash and engage

  Mar 2022 - now

  • (Associate) Senior Coach

    Oct 2024 - now

  • (Associate) Assistant Delivery Director / Sustainment Lead

    Mar 2024 - Oct 2024

  • (Associate) Senior Coach / Sustainment Lead

    Mar 2022 - Feb 2024
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  Bae systems air

  Mar 2024 - Oct 2024

  (associate) sustainable operational excellence assistant delivery director

  Contract to provide OpEx Leadership Coaching services to BAE Systems Air (US Programmes)

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  Williams racing

  Oct 2024 - now

  (associate) sustainable operational excellence senior coach

  Contract to provide OpEx Leadership Coaching services to Atlassian Williams Racing, at Director, Operations and 1st Line Leader levels.